TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from 2023 Review Very easy to use and follow along. Step by step instructions were clear.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is great Quick and easy. Very helpful and directions are clear.
Date published: 2023-04-18
Rated 2 out of 5 by from User friendly/pricey fees w/ lack of transparency Very user friendly, but not much different than other self-filing tax services with the helpful tips and transferring data from last year. Certainly not worth the fees when there are other services offering the same thing at much lower rates. Of course you find out about an additional $39 processing fee after already taking the time to complete everything, at that point you don't want to start over with another service. I understand turbotax has become huge and has had to involve partners to help process tax refunds for all of their customers, however the lack of transparency on all of the fees is disappointing.
Date published: 2023-04-18
Rated 5 out of 5 by from Seamless This was much less stressful to use than HR Block.
Date published: 2023-04-18
Rated 5 out of 5 by from fantastic experience, easy to use last minute tax filer here. great service. makes things very easy.
Date published: 2023-04-18
Rated 2 out of 5 by from blah it was good but i thought turbo tax was free i clicked on no to every but still got charged 189
Date published: 2023-04-18
Rated 1 out of 5 by from turbo tax took my money I was forced into the premium option and I did not enjoy it
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty Good overall My only complaint is you need to be cognizant of in what state income was made, and some of the defaults are not correct for military pay.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is great Great experience with those I spoke with, however there were some schedules e.g. depreciation that could be more user friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy first time we did not buy the software and did it on line! Super easy and helpful
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1285
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2023 Review Very easy to use and follow along. Step by step instructions were clear.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is great Quick and easy. Very helpful and directions are clear.
Date published: 2023-04-18
Rated 2 out of 5 by from User friendly/pricey fees w/ lack of transparency Very user friendly, but not much different than other self-filing tax services with the helpful tips and transferring data from last year. Certainly not worth the fees when there are other services offering the same thing at much lower rates. Of course you find out about an additional $39 processing fee after already taking the time to complete everything, at that point you don't want to start over with another service. I understand turbotax has become huge and has had to involve partners to help process tax refunds for all of their customers, however the lack of transparency on all of the fees is disappointing.
Date published: 2023-04-18
Rated 5 out of 5 by from Seamless This was much less stressful to use than HR Block.
Date published: 2023-04-18
Rated 5 out of 5 by from fantastic experience, easy to use last minute tax filer here. great service. makes things very easy.
Date published: 2023-04-18
Rated 2 out of 5 by from blah it was good but i thought turbo tax was free i clicked on no to every but still got charged 189
Date published: 2023-04-18
Rated 1 out of 5 by from turbo tax took my money I was forced into the premium option and I did not enjoy it
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty Good overall My only complaint is you need to be cognizant of in what state income was made, and some of the defaults are not correct for military pay.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is great Great experience with those I spoke with, however there were some schedules e.g. depreciation that could be more user friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy first time we did not buy the software and did it on line! Super easy and helpful
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1285