TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Easy Very nice except for fees. It was a surprise at the end
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome tool! Excellent experience, easygoing process to utilize the app through the phone or laptop.
Date published: 2023-04-18
Rated 3 out of 5 by from Local Tax I love TurboTax but I don't understand why the local and state tax sections are so difficult and confusing, especially because the Federal tax side is so simple to use. I think they have neglected to make the city and state tax forms user friendly and I think it would be beneficial to better develop that side. The main issue is that it is difficult to search for what forms, and much of the input is manual when it should be drawn from the federal taxes. There are no help buttons on the city tax section like there are in the federal tax section, either that or they are too difficult to find to actually be helpful. I appreciate the decreased cost as opposed to going to a tax services professional in person, but I will likely use H&R Block next year to avoid the unnecessary hassle with local tax forms.
Date published: 2023-04-18
Rated 1 out of 5 by from Never again I have used TurboTax in the past, as has my mother. This year was a hot mess. Hard to understand, asked questions but responses were vague. Seemed that there were errors in the software. Will need to come up with something different for next year. SLOPPY!!!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is very good Easy to use Turbo Tax. It would be nice if it were easier to get questions asked quickly. Maybe it is easier than I think and I'm not accessing support as easy as I could.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is definitely a helpful tool for many people regarding tax time. If you have any questions or concerns while using Turbo Tax, don't hesitate to contact their customer support team through their live chat features. They should be able to help you navigate any issues and ensure that you're complying with all required IRS rules
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome! TurboTax allows me to complete my return easily. It provides such a simple design to its customers and the helpful tips easily explain things to me when I become confused about certain questions. Thank you!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is expensive I had really good customer support. i did my taxes in 3 hours and am confident they're ok.
Date published: 2023-04-18
Rated 5 out of 5 by from Never Fails Been using Turbotax since I was 17, and I've never had to think twice about tax season.
Date published: 2023-04-18
Rated 5 out of 5 by from Very good experience using TurboTax Completed my tax return without assistance. Was able to work thru input data and resolve any problems that arose. Very good experience, input questions answered, explained and completed. All issues handled.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1285
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy Very nice except for fees. It was a surprise at the end
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome tool! Excellent experience, easygoing process to utilize the app through the phone or laptop.
Date published: 2023-04-18
Rated 3 out of 5 by from Local Tax I love TurboTax but I don't understand why the local and state tax sections are so difficult and confusing, especially because the Federal tax side is so simple to use. I think they have neglected to make the city and state tax forms user friendly and I think it would be beneficial to better develop that side. The main issue is that it is difficult to search for what forms, and much of the input is manual when it should be drawn from the federal taxes. There are no help buttons on the city tax section like there are in the federal tax section, either that or they are too difficult to find to actually be helpful. I appreciate the decreased cost as opposed to going to a tax services professional in person, but I will likely use H&R Block next year to avoid the unnecessary hassle with local tax forms.
Date published: 2023-04-18
Rated 1 out of 5 by from Never again I have used TurboTax in the past, as has my mother. This year was a hot mess. Hard to understand, asked questions but responses were vague. Seemed that there were errors in the software. Will need to come up with something different for next year. SLOPPY!!!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is very good Easy to use Turbo Tax. It would be nice if it were easier to get questions asked quickly. Maybe it is easier than I think and I'm not accessing support as easy as I could.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is definitely a helpful tool for many people regarding tax time. If you have any questions or concerns while using Turbo Tax, don't hesitate to contact their customer support team through their live chat features. They should be able to help you navigate any issues and ensure that you're complying with all required IRS rules
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome! TurboTax allows me to complete my return easily. It provides such a simple design to its customers and the helpful tips easily explain things to me when I become confused about certain questions. Thank you!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is expensive I had really good customer support. i did my taxes in 3 hours and am confident they're ok.
Date published: 2023-04-18
Rated 5 out of 5 by from Never Fails Been using Turbotax since I was 17, and I've never had to think twice about tax season.
Date published: 2023-04-18
Rated 5 out of 5 by from Very good experience using TurboTax Completed my tax return without assistance. Was able to work thru input data and resolve any problems that arose. Very good experience, input questions answered, explained and completed. All issues handled.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1285