TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Makes something complicated easy to get through! Something I dread doing every year but you have to get through it. I do not want to pay someone thousands of dollars to do it for me but I want it done correctly. Turbo Tax to the rescue!!
Date published: 2023-04-18
Rated 3 out of 5 by from Tennessee - File State Taxes Overall, I really like TurboTax. I gave a three-star rating because it's frustrating when you live in a state that does not have a state tax (i.e., Iowa, Tennessee, etc.), the TurboTax acknowledges you live in that state, and then shames you for not completing the section for State Tax when your state doesn't have one. On top of that, TurboTax still charges the customers for a service that they don't need (i.e., State Tax Return).
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent This is incredible service it makes it so easy to file your taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Long time user Have been using TT for a long time and it works for me.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Rocks! It is easy to navigate and its extremely easy to use. I got the maximum benefit for my money. I recommend anyone to use it especially if you'e self employed.
Date published: 2023-04-18
Rated 2 out of 5 by from Getting kind of Expensive $$$ !!! Over a hundred dollars to file taxes. Seems high to me. Might be switching companies. Reason I am giving two stars is price only.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is still the best choice for home filing TurboTax makes it pretty straightforward to find and enter your tax info. However they still need to work on the medical expense deduction area as it has major bugs. I found that once I entered 1095 A info (ACA Info) it locked me out of the medical expense detail entirely. I tried to unjam it for a while then called support, which was a waste of time as they had no clue how to fix it. Finally I just deleted the entire 1095 A which unlocked the medical expense detail input schedules. Its funny that TurboTax asks for the 1095 A to be entered at the beginning of the process. Bad idea. Hopefully TURBOTAX PLEASE FIX THIS BUG ! The NH return is better than last year but still needs work. It told me I needed estimates for next year but refused to give them to me. I'm not going to waste 3 hours on this. I'll just go the NH website and download the forms myself.
Date published: 2023-04-18
Rated 4 out of 5 by from Each Year Turbo Tax Gets more buggy Too much advertising and quirky mistakes in the way it loads
Date published: 2023-04-18
Rated 1 out of 5 by from Confusion over child tax credit. Your software has an entire section about non married, living together, other parent claiming child. The wording of this is terrible. My son lived with me the entire year and my partner was claiming him, yet my return kept getting rejected. After some googling we figured out we had to take him completely off my return and that you are terrible at your jobs. For the amount of money you force me to pay for doing literally nothing is ridiculous. Will be exploring other options next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is user friendly but a little costly. Did not use a live expert, was able to navigate without that
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1282
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes something complicated easy to get through! Something I dread doing every year but you have to get through it. I do not want to pay someone thousands of dollars to do it for me but I want it done correctly. Turbo Tax to the rescue!!
Date published: 2023-04-18
Rated 3 out of 5 by from Tennessee - File State Taxes Overall, I really like TurboTax. I gave a three-star rating because it's frustrating when you live in a state that does not have a state tax (i.e., Iowa, Tennessee, etc.), the TurboTax acknowledges you live in that state, and then shames you for not completing the section for State Tax when your state doesn't have one. On top of that, TurboTax still charges the customers for a service that they don't need (i.e., State Tax Return).
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent This is incredible service it makes it so easy to file your taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Long time user Have been using TT for a long time and it works for me.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Rocks! It is easy to navigate and its extremely easy to use. I got the maximum benefit for my money. I recommend anyone to use it especially if you'e self employed.
Date published: 2023-04-18
Rated 2 out of 5 by from Getting kind of Expensive $$$ !!! Over a hundred dollars to file taxes. Seems high to me. Might be switching companies. Reason I am giving two stars is price only.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is still the best choice for home filing TurboTax makes it pretty straightforward to find and enter your tax info. However they still need to work on the medical expense deduction area as it has major bugs. I found that once I entered 1095 A info (ACA Info) it locked me out of the medical expense detail entirely. I tried to unjam it for a while then called support, which was a waste of time as they had no clue how to fix it. Finally I just deleted the entire 1095 A which unlocked the medical expense detail input schedules. Its funny that TurboTax asks for the 1095 A to be entered at the beginning of the process. Bad idea. Hopefully TURBOTAX PLEASE FIX THIS BUG ! The NH return is better than last year but still needs work. It told me I needed estimates for next year but refused to give them to me. I'm not going to waste 3 hours on this. I'll just go the NH website and download the forms myself.
Date published: 2023-04-18
Rated 4 out of 5 by from Each Year Turbo Tax Gets more buggy Too much advertising and quirky mistakes in the way it loads
Date published: 2023-04-18
Rated 1 out of 5 by from Confusion over child tax credit. Your software has an entire section about non married, living together, other parent claiming child. The wording of this is terrible. My son lived with me the entire year and my partner was claiming him, yet my return kept getting rejected. After some googling we figured out we had to take him completely off my return and that you are terrible at your jobs. For the amount of money you force me to pay for doing literally nothing is ridiculous. Will be exploring other options next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is user friendly but a little costly. Did not use a live expert, was able to navigate without that
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1282