TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easier every year TurboTax gets easier and easier every year. Wish they could do something to help me not have to owe Fed taxes every year :-)
Date published: 2023-04-18
Rated 5 out of 5 by from As painless as possible TurboTax makes your taxes as painless as possible. I suspect other services might be cheaper, but their website design is very user-friendly.
Date published: 2023-04-18
Rated 2 out of 5 by from Fees keep increasing TurboTax is great to an extent. It seems to have bought out it's competitors. Fees jumped up at least $40 and now they charge a $39 fee just to pay directly from your refund. Tax prep cost around $170 last year and this year it was $317. It's getting ridiculous for everyone, even for military members.
Date published: 2023-04-18
Rated 5 out of 5 by from so useful turbo tax is user friendly and makes doing your taxes so easy!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is a great user-friendly software. I have used TurboTax for 8 years. The process has been easy to follow and instructions clear and to the point. The review and checking for mistakes steps are very helpful too.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy, my grandson could do it! I have been using TurboTax for years now, but this year my grandson offered to help me do them. Not only did he do it correctly, he helped me through faster than I would have completed them otherwise! I love TurboTax, and I recommend this software for all ages. (My grandson typed this review!)
Date published: 2023-04-18
Rated 4 out of 5 by from Great Tax Software, Downgrading Needs to be Fixed The only thing I have against Turbo Tax is that they make it very easy to Upgrade your software choice, but the last 2 years I did not need the expense of the Premium software. It is extremely difficulty to downgrade software without starting a new account. Intuit/Turbo Tax you need to improve this. Should be easy to go either way. I think it is a more money thing with you or you would have already built this into your software. Otherwise, it is great software for tax filing.
Date published: 2023-04-18
Rated 1 out of 5 by from Worst Year using TurboTax - No stars if I could It was so horrible, total change to Site format, I didn't like it (tax year 2021 had the best format and was so great last year); the help search and not being able to log in and stay logged in 2 days before final deadline was a huge hassle; NONE of the Help Search/Topics were working at this time; Everything seemed to be up and running again finally 1 day before the tax deadline; the increase in cost by $40 since last year is horrible as well; will definitely rethink how I will file next year, a huge disappointment this year from TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes it easy! I'm always anxious about taxes, but Turbo Tax makes it so much easier! It doesn't cost that much and they take you through everything. Plus, if you don't understand something, the tutorials really do a good job of breaking it down for you!
Date published: 2023-04-18
Rated 5 out of 5 by from I use Turbo Tax To me, Turbo Tax is straight forward. I believe that this is my 8th year in a row to use Turbo Tax.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1282
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easier every year TurboTax gets easier and easier every year. Wish they could do something to help me not have to owe Fed taxes every year :-)
Date published: 2023-04-18
Rated 5 out of 5 by from As painless as possible TurboTax makes your taxes as painless as possible. I suspect other services might be cheaper, but their website design is very user-friendly.
Date published: 2023-04-18
Rated 2 out of 5 by from Fees keep increasing TurboTax is great to an extent. It seems to have bought out it's competitors. Fees jumped up at least $40 and now they charge a $39 fee just to pay directly from your refund. Tax prep cost around $170 last year and this year it was $317. It's getting ridiculous for everyone, even for military members.
Date published: 2023-04-18
Rated 5 out of 5 by from so useful turbo tax is user friendly and makes doing your taxes so easy!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is a great user-friendly software. I have used TurboTax for 8 years. The process has been easy to follow and instructions clear and to the point. The review and checking for mistakes steps are very helpful too.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy, my grandson could do it! I have been using TurboTax for years now, but this year my grandson offered to help me do them. Not only did he do it correctly, he helped me through faster than I would have completed them otherwise! I love TurboTax, and I recommend this software for all ages. (My grandson typed this review!)
Date published: 2023-04-18
Rated 4 out of 5 by from Great Tax Software, Downgrading Needs to be Fixed The only thing I have against Turbo Tax is that they make it very easy to Upgrade your software choice, but the last 2 years I did not need the expense of the Premium software. It is extremely difficulty to downgrade software without starting a new account. Intuit/Turbo Tax you need to improve this. Should be easy to go either way. I think it is a more money thing with you or you would have already built this into your software. Otherwise, it is great software for tax filing.
Date published: 2023-04-18
Rated 1 out of 5 by from Worst Year using TurboTax - No stars if I could It was so horrible, total change to Site format, I didn't like it (tax year 2021 had the best format and was so great last year); the help search and not being able to log in and stay logged in 2 days before final deadline was a huge hassle; NONE of the Help Search/Topics were working at this time; Everything seemed to be up and running again finally 1 day before the tax deadline; the increase in cost by $40 since last year is horrible as well; will definitely rethink how I will file next year, a huge disappointment this year from TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes it easy! I'm always anxious about taxes, but Turbo Tax makes it so much easier! It doesn't cost that much and they take you through everything. Plus, if you don't understand something, the tutorials really do a good job of breaking it down for you!
Date published: 2023-04-18
Rated 5 out of 5 by from I use Turbo Tax To me, Turbo Tax is straight forward. I believe that this is my 8th year in a row to use Turbo Tax.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1282