TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Could use improvement Not as user friendly as a 68 yr old woman needs. Also seems so expensive to have to use this $100 version when I am on a fixed income. Is there a cheaper version for me?
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax guides you the whole way. I rather handle my taxes than taking them anywhere. Plus, I got $30 off this years online service.
Date published: 2021-02-28
Rated 4 out of 5 by from good Easy to maneuver through and fill out. Step by step directions.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax worked great. Only had 1 problem and Richard took care of it and was very pleasant to speak with.
Date published: 2021-02-28
Rated 1 out of 5 by from Terrible experience!! Waste of my time. After completing my taxes, a glitch in the system reorganized many of the numbers and data- causing unnecessary confusion and wasting my time having to recheck and re-enter everything. Even the help desk agent was confused as to how this could have happened. Wasted 4 hours of my life. Causing distress and unnecessary stress. I will be using something else next year if this continues. If you use them this year- beware of the glitch!
Date published: 2021-02-28
Rated 3 out of 5 by from Expensive and takes time Even the Delux option is expensive because you have to pay for federal and state separately.
Date published: 2021-02-28
Rated 5 out of 5 by from turbotax is the best!! This is my first time doing my taxes by myself and I am truly surprised how easy it worked out. Before my son was always doing them with me but I decided to give it a try and what do you know...I did it without any issues.
Date published: 2021-02-28
Rated 5 out of 5 by from YOU GUYS ARE GREAT! I use your services every year and haven't failed me yet, Thank you very much for what you do.
Date published: 2021-02-28
Rated 5 out of 5 by from turbotax is awesome and convenient this is my first time using turbotax and it was fairly easy and straight forward. I liked my experience.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is the best! I attempted to file with another program and only met frustration non stop. I then decided to revert back to turbo tax and got done in less than 4 hours!!!!! Thanks for an awesome, very user friendly platform. Thank you!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1268
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Could use improvement Not as user friendly as a 68 yr old woman needs. Also seems so expensive to have to use this $100 version when I am on a fixed income. Is there a cheaper version for me?
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax guides you the whole way. I rather handle my taxes than taking them anywhere. Plus, I got $30 off this years online service.
Date published: 2021-02-28
Rated 4 out of 5 by from good Easy to maneuver through and fill out. Step by step directions.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax worked great. Only had 1 problem and Richard took care of it and was very pleasant to speak with.
Date published: 2021-02-28
Rated 1 out of 5 by from Terrible experience!! Waste of my time. After completing my taxes, a glitch in the system reorganized many of the numbers and data- causing unnecessary confusion and wasting my time having to recheck and re-enter everything. Even the help desk agent was confused as to how this could have happened. Wasted 4 hours of my life. Causing distress and unnecessary stress. I will be using something else next year if this continues. If you use them this year- beware of the glitch!
Date published: 2021-02-28
Rated 3 out of 5 by from Expensive and takes time Even the Delux option is expensive because you have to pay for federal and state separately.
Date published: 2021-02-28
Rated 5 out of 5 by from turbotax is the best!! This is my first time doing my taxes by myself and I am truly surprised how easy it worked out. Before my son was always doing them with me but I decided to give it a try and what do you know...I did it without any issues.
Date published: 2021-02-28
Rated 5 out of 5 by from YOU GUYS ARE GREAT! I use your services every year and haven't failed me yet, Thank you very much for what you do.
Date published: 2021-02-28
Rated 5 out of 5 by from turbotax is awesome and convenient this is my first time using turbotax and it was fairly easy and straight forward. I liked my experience.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is the best! I attempted to file with another program and only met frustration non stop. I then decided to revert back to turbo tax and got done in less than 4 hours!!!!! Thanks for an awesome, very user friendly platform. Thank you!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1268