TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Really a good way to get your taxes done at home I've been using Turbo Tax for years and wouldn't change. This year I had to look up a few things on the IRS website where Turbo Tax could not give me enough information on changes to forms. The Federal Program is excellent; not so much my state return.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy Have used TurboTax for years now and it's always fast, easy, and user friendly. The price is fair when you consider the peace of mind you get knowing that your taxes are done accurately in an hour or so. Well worth it.
Date published: 2023-04-18
Rated 2 out of 5 by from For The Most Part OK, missing crucial pieces I am self employed, lots of expenses and categories of expenses to track and itemize for taxes. Turbo tax does a good job of leading me through itemizing and documenting most things. However I had significant trouble finding the following two things which added an extra hour or two to my total time using Turbo tax for my taxes: 1. SEP contributions 2. 529 plan contributions for my son Please make these items easier for find for next year and I'll be using this product again for taxes. Also - - - the fact that you can't contact a live human being to find out where specific functions in the software are located is quite frustrating.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax The program is fine, but the fact that you are basically forced to upgrade and pay more is ridiculous! I think for doing my own work, I should not have to pay for "just in case" I need a tax advisor. That fee or upgrade should be incurred only if used.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is so wonderful! I spoke with two experts that helped me through my issues and questions. They were both amazing and I appreciate this service so much!
Date published: 2023-04-18
Rated 5 out of 5 by from good stuuf, esp for procrastinators like me! No pressure, the encouragement is sweet, easy peasy criss cross applesauce.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy!! Turbo Tax is very easy to use with step by step instructions. I have been using it for years. I highly recommend it to anyone.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is baller-shock-caller I have no complaints expect all the upgrades, it would be nicer to display one single upgrade upfront. Let us know initially what may end up costing more down the line. Otherwise, wonderful
Date published: 2023-04-18
Rated 2 out of 5 by from Cumbersome and Problematid. I had trouble with the transmission of the state return. The return was not sent because the software could not rectify the State ID number from State and Federal forms. This should be easy - it is not!
Date published: 2023-04-18
Rated 5 out of 5 by from SO COOL AND LOVELY it really cool and lovely and i'm so glad to use it
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1258
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Really a good way to get your taxes done at home I've been using Turbo Tax for years and wouldn't change. This year I had to look up a few things on the IRS website where Turbo Tax could not give me enough information on changes to forms. The Federal Program is excellent; not so much my state return.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy Have used TurboTax for years now and it's always fast, easy, and user friendly. The price is fair when you consider the peace of mind you get knowing that your taxes are done accurately in an hour or so. Well worth it.
Date published: 2023-04-18
Rated 2 out of 5 by from For The Most Part OK, missing crucial pieces I am self employed, lots of expenses and categories of expenses to track and itemize for taxes. Turbo tax does a good job of leading me through itemizing and documenting most things. However I had significant trouble finding the following two things which added an extra hour or two to my total time using Turbo tax for my taxes: 1. SEP contributions 2. 529 plan contributions for my son Please make these items easier for find for next year and I'll be using this product again for taxes. Also - - - the fact that you can't contact a live human being to find out where specific functions in the software are located is quite frustrating.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax The program is fine, but the fact that you are basically forced to upgrade and pay more is ridiculous! I think for doing my own work, I should not have to pay for "just in case" I need a tax advisor. That fee or upgrade should be incurred only if used.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is so wonderful! I spoke with two experts that helped me through my issues and questions. They were both amazing and I appreciate this service so much!
Date published: 2023-04-18
Rated 5 out of 5 by from good stuuf, esp for procrastinators like me! No pressure, the encouragement is sweet, easy peasy criss cross applesauce.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy!! Turbo Tax is very easy to use with step by step instructions. I have been using it for years. I highly recommend it to anyone.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is baller-shock-caller I have no complaints expect all the upgrades, it would be nicer to display one single upgrade upfront. Let us know initially what may end up costing more down the line. Otherwise, wonderful
Date published: 2023-04-18
Rated 2 out of 5 by from Cumbersome and Problematid. I had trouble with the transmission of the state return. The return was not sent because the software could not rectify the State ID number from State and Federal forms. This should be easy - it is not!
Date published: 2023-04-18
Rated 5 out of 5 by from SO COOL AND LOVELY it really cool and lovely and i'm so glad to use it
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1258