TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
KayAP from
Too Expensive Now
TurboTax has become too expensive. Next year I'll look for alternatives.
Date published: 2023-04-18
Rated 3 out of 5 by
Tin01 from
TurboTax was alright but I didn't not pick PREMIUM
Did everything correct and made it a bit simple but still confusing with how many time they keep trying to get you to pay for MAXX or Premium. I wanted to do this with TurboTax Free but can't change the option. Wish they made it easier to located and change or inform us why or if it cannot be free. Regardless, still cheaper than going to a tax collector.
Date published: 2023-04-18
Rated 1 out of 5 by
PoorerBecauseOfTurboTax from
Doesn't check state on W-2
This year I discovered that my wife's employer made deductions in the wrong state. Did I discover this because TurboTax developers thought to check that the state on the W-2 did not match my home address? Nope. I had to figure it out on my own. I then discovered that her employer got it wrong last year also, and neither I nor TurboTax caught it. This was a really expensive mistake which could have been avoided with a basic check. Because you all didn't think about it, I've got to hire an outside accountant to fix it. I will likely also have them do my taxes from now on.
Date published: 2023-04-18
Rated 5 out of 5 by
Babe 65 from
Turbo Tax was Fantastic
Turbo Tax was easy and I got the best refund I believe possible
Date published: 2023-04-18
Rated 2 out of 5 by
Xbuck from
unable to view work sheets
its not free. i spent 300.00 in turbo fees to be able to file. you can see tax form as you work on them. Thinking of leaving turbo tax
Date published: 2023-04-18
Rated 5 out of 5 by
Sandy R Leal from
turbo tax is simple
each year it just gets better and easier. I would greatly recommend turbo tax.
Date published: 2023-04-18
Rated 5 out of 5 by
Cheyenne 01 from
Great customer service
Helpful customer service representative. She helped me fix an issue of double input.
Date published: 2023-04-18
Rated 1 out of 5 by
fu_turbotax from
efile rejection
Received a notification two days later that filing was rejected. And, application consistently tries to upsell services. Overall a terrible experience.
Date published: 2023-04-18
Rated 5 out of 5 by
ZoilaT from
Turbo Tax is awesome
Turbo tax is easy to use. It guide you step by step.
Date published: 2023-04-18
Rated 3 out of 5 by
pqrst2390904eng09thn5p from
getting more commercialized every year
stop trying to sell Credit Karma stop making it difficult to go back and change selections if purchaser decide not to get more expensive product. Allow user to answer all the many MD state questions by checking boxes instead of constantly going back and forth
All TurboTax® Offerings Reviews - Page 1257
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
KayAP from
Too Expensive Now
TurboTax has become too expensive. Next year I'll look for alternatives.
Date published: 2023-04-18
Rated 3 out of 5 by
Tin01 from
TurboTax was alright but I didn't not pick PREMIUM
Did everything correct and made it a bit simple but still confusing with how many time they keep trying to get you to pay for MAXX or Premium. I wanted to do this with TurboTax Free but can't change the option. Wish they made it easier to located and change or inform us why or if it cannot be free. Regardless, still cheaper than going to a tax collector.
Date published: 2023-04-18
Rated 1 out of 5 by
PoorerBecauseOfTurboTax from
Doesn't check state on W-2
This year I discovered that my wife's employer made deductions in the wrong state. Did I discover this because TurboTax developers thought to check that the state on the W-2 did not match my home address? Nope. I had to figure it out on my own. I then discovered that her employer got it wrong last year also, and neither I nor TurboTax caught it. This was a really expensive mistake which could have been avoided with a basic check. Because you all didn't think about it, I've got to hire an outside accountant to fix it. I will likely also have them do my taxes from now on.
Date published: 2023-04-18
Rated 5 out of 5 by
Babe 65 from
Turbo Tax was Fantastic
Turbo Tax was easy and I got the best refund I believe possible
Date published: 2023-04-18
Rated 2 out of 5 by
Xbuck from
unable to view work sheets
its not free. i spent 300.00 in turbo fees to be able to file. you can see tax form as you work on them. Thinking of leaving turbo tax
Date published: 2023-04-18
Rated 5 out of 5 by
Sandy R Leal from
turbo tax is simple
each year it just gets better and easier. I would greatly recommend turbo tax.
Date published: 2023-04-18
Rated 5 out of 5 by
Cheyenne 01 from
Great customer service
Helpful customer service representative. She helped me fix an issue of double input.
Date published: 2023-04-18
Rated 1 out of 5 by
fu_turbotax from
efile rejection
Received a notification two days later that filing was rejected. And, application consistently tries to upsell services. Overall a terrible experience.
Date published: 2023-04-18
Rated 5 out of 5 by
ZoilaT from
Turbo Tax is awesome
Turbo tax is easy to use. It guide you step by step.
Date published: 2023-04-18
Rated 3 out of 5 by
pqrst2390904eng09thn5p from
getting more commercialized every year
stop trying to sell Credit Karma stop making it difficult to go back and change selections if purchaser decide not to get more expensive product. Allow user to answer all the many MD state questions by checking boxes instead of constantly going back and forth
All TurboTax® Offerings Reviews - Page 1257
Date published: 2023-04-18