TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from great tax product Great over all. Could use some tabs to easily view previous taxs.
Date published: 2021-03-02
Rated 4 out of 5 by from It is user friendly I have no problem inputting the info and it is fairly uncomplicated. However, second year in a row it is being returned and saying my AGI is incorrect from the previous year and I know it is not. The lady on customer service in 2020 couldn't find the issue and finally got it resolved after about 40 min; nothing I entered was incorrect. This year, the customer service rep seemed to know less about turbo tax than I do, was very confused, told me to just enter zero for my information (what???) and then hung up on me. I just attempted refiling. If it works, its great! Not painful. Giving 4 stars because having a rough experience this go round.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is easy for mature people Step by step Helpful nice to go through Will recommend this to others
Date published: 2021-03-02
Rated 1 out of 5 by from Be more clear about additional fees The fees to file state e file and additional state for a second return were not clearly stated, otherwise I would have gone to hr block since they have the better price.
Date published: 2021-03-02
Rated 5 out of 5 by from this was a breeze It was very easy to follow the prompts to get my taxes done
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Where Have You Been All My Life This was my first time using this system and I’m so pleased with how simple and easy as well as accurate it was... I can’t believe I didn’t try this sooner... I don’t think I will ever go to a tax preparer another day in my life....☺️
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is awesome very easy and helped simplify my understanding of doing my own taxes
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME GENIAL ME AYUDARON MUCHO Y TAMBIEN FACILITARON MI TIEMPO
Date published: 2021-03-02
Rated 4 out of 5 by from Made Taxes Easy - Not Free The system was very user friendly and approachable - made things as clear as possible. Easy to use, but wasn't free (as advertised). I will still use again
Date published: 2021-03-02
Rated 5 out of 5 by from Super Easy This is my first experience filing taxes and it was so easy. Thank you
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1257
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from great tax product Great over all. Could use some tabs to easily view previous taxs.
Date published: 2021-03-02
Rated 4 out of 5 by from It is user friendly I have no problem inputting the info and it is fairly uncomplicated. However, second year in a row it is being returned and saying my AGI is incorrect from the previous year and I know it is not. The lady on customer service in 2020 couldn't find the issue and finally got it resolved after about 40 min; nothing I entered was incorrect. This year, the customer service rep seemed to know less about turbo tax than I do, was very confused, told me to just enter zero for my information (what???) and then hung up on me. I just attempted refiling. If it works, its great! Not painful. Giving 4 stars because having a rough experience this go round.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is easy for mature people Step by step Helpful nice to go through Will recommend this to others
Date published: 2021-03-02
Rated 1 out of 5 by from Be more clear about additional fees The fees to file state e file and additional state for a second return were not clearly stated, otherwise I would have gone to hr block since they have the better price.
Date published: 2021-03-02
Rated 5 out of 5 by from this was a breeze It was very easy to follow the prompts to get my taxes done
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Where Have You Been All My Life This was my first time using this system and I’m so pleased with how simple and easy as well as accurate it was... I can’t believe I didn’t try this sooner... I don’t think I will ever go to a tax preparer another day in my life....☺️
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is awesome very easy and helped simplify my understanding of doing my own taxes
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME GENIAL ME AYUDARON MUCHO Y TAMBIEN FACILITARON MI TIEMPO
Date published: 2021-03-02
Rated 4 out of 5 by from Made Taxes Easy - Not Free The system was very user friendly and approachable - made things as clear as possible. Easy to use, but wasn't free (as advertised). I will still use again
Date published: 2021-03-02
Rated 5 out of 5 by from Super Easy This is my first experience filing taxes and it was so easy. Thank you
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1257