TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Too Expensive Now TurboTax has become too expensive. Next year I'll look for alternatives.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax was alright but I didn't not pick PREMIUM Did everything correct and made it a bit simple but still confusing with how many time they keep trying to get you to pay for MAXX or Premium. I wanted to do this with TurboTax Free but can't change the option. Wish they made it easier to located and change or inform us why or if it cannot be free. Regardless, still cheaper than going to a tax collector.
Date published: 2023-04-18
Rated 1 out of 5 by from Doesn't check state on W-2 This year I discovered that my wife's employer made deductions in the wrong state. Did I discover this because TurboTax developers thought to check that the state on the W-2 did not match my home address? Nope. I had to figure it out on my own. I then discovered that her employer got it wrong last year also, and neither I nor TurboTax caught it. This was a really expensive mistake which could have been avoided with a basic check. Because you all didn't think about it, I've got to hire an outside accountant to fix it. I will likely also have them do my taxes from now on.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was Fantastic Turbo Tax was easy and I got the best refund I believe possible
Date published: 2023-04-18
Rated 2 out of 5 by from unable to view work sheets its not free. i spent 300.00 in turbo fees to be able to file. you can see tax form as you work on them. Thinking of leaving turbo tax
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is simple each year it just gets better and easier. I would greatly recommend turbo tax.
Date published: 2023-04-18
Rated 5 out of 5 by from Great customer service Helpful customer service representative. She helped me fix an issue of double input.
Date published: 2023-04-18
Rated 1 out of 5 by from efile rejection Received a notification two days later that filing was rejected. And, application consistently tries to upsell services. Overall a terrible experience.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use. It guide you step by step.
Date published: 2023-04-18
Rated 3 out of 5 by from getting more commercialized every year stop trying to sell Credit Karma stop making it difficult to go back and change selections if purchaser decide not to get more expensive product. Allow user to answer all the many MD state questions by checking boxes instead of constantly going back and forth
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1257
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too Expensive Now TurboTax has become too expensive. Next year I'll look for alternatives.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax was alright but I didn't not pick PREMIUM Did everything correct and made it a bit simple but still confusing with how many time they keep trying to get you to pay for MAXX or Premium. I wanted to do this with TurboTax Free but can't change the option. Wish they made it easier to located and change or inform us why or if it cannot be free. Regardless, still cheaper than going to a tax collector.
Date published: 2023-04-18
Rated 1 out of 5 by from Doesn't check state on W-2 This year I discovered that my wife's employer made deductions in the wrong state. Did I discover this because TurboTax developers thought to check that the state on the W-2 did not match my home address? Nope. I had to figure it out on my own. I then discovered that her employer got it wrong last year also, and neither I nor TurboTax caught it. This was a really expensive mistake which could have been avoided with a basic check. Because you all didn't think about it, I've got to hire an outside accountant to fix it. I will likely also have them do my taxes from now on.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was Fantastic Turbo Tax was easy and I got the best refund I believe possible
Date published: 2023-04-18
Rated 2 out of 5 by from unable to view work sheets its not free. i spent 300.00 in turbo fees to be able to file. you can see tax form as you work on them. Thinking of leaving turbo tax
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is simple each year it just gets better and easier. I would greatly recommend turbo tax.
Date published: 2023-04-18
Rated 5 out of 5 by from Great customer service Helpful customer service representative. She helped me fix an issue of double input.
Date published: 2023-04-18
Rated 1 out of 5 by from efile rejection Received a notification two days later that filing was rejected. And, application consistently tries to upsell services. Overall a terrible experience.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use. It guide you step by step.
Date published: 2023-04-18
Rated 3 out of 5 by from getting more commercialized every year stop trying to sell Credit Karma stop making it difficult to go back and change selections if purchaser decide not to get more expensive product. Allow user to answer all the many MD state questions by checking boxes instead of constantly going back and forth
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1257