TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome Turbo Tax is awesome. I recommend it for anyone trying to do their taxes
Date published: 2021-02-22
Rated 1 out of 5 by from WORST EXPERIENCE EVER Terrible, horrible worst experience ever!! Going back to H & R Block next year. I must have called at least 10 times. I was hung up on at least 5 of those times. I was misinformed about AGI and efiling. And I did it 4 times (was told I could do it 5) and now I have to mail the return. I felt like I knew way more about taxes then any of your reps. I want all of my money back.
Date published: 2021-02-22
Rated 5 out of 5 by from very simple very good i was very pleased i could do this alone,very professional walked me thru every thing i needed
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is excellent It was wonderful and I would recommend it to anyone
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax So intuitive, they think of everything and put it before you for acceptance or not. So easy.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is worth every penny it costs! It always answers all my questions, it always makes the process simple, it instills confidence in me that my return was done accurately and then I’m getting the largest refund possible, and I love the ability to get the audit protection at the end! Been a customer for probably nearly a decade and although there may be “cheaper“ products available I’ll continue to be a customer!
Date published: 2021-02-22
Rated 5 out of 5 by from Quick & Easy Good questions asked to help walk you through the process!
Date published: 2021-02-22
Rated 2 out of 5 by from Not using Turbo next year It is ridiculous to pay for the federal, and then turn around and pay for state. The price has gone through the roof. There are other free services offering just as much. I have been using Turbo tax for 20 years. I just do not think they are customer friendly.
Date published: 2021-02-22
Rated 5 out of 5 by from is easy to use I was a good experience as it is every year. The only thing I thought was a little much was the fee. The 40 for fed and 40 for state is ok, but then they hit you with 40 more to pay for your fees with you refund.
Date published: 2021-02-22
Rated 5 out of 5 by from castle excellent experience as always, thank you agin or a seamless effort
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1255
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome Turbo Tax is awesome. I recommend it for anyone trying to do their taxes
Date published: 2021-02-22
Rated 1 out of 5 by from WORST EXPERIENCE EVER Terrible, horrible worst experience ever!! Going back to H & R Block next year. I must have called at least 10 times. I was hung up on at least 5 of those times. I was misinformed about AGI and efiling. And I did it 4 times (was told I could do it 5) and now I have to mail the return. I felt like I knew way more about taxes then any of your reps. I want all of my money back.
Date published: 2021-02-22
Rated 5 out of 5 by from very simple very good i was very pleased i could do this alone,very professional walked me thru every thing i needed
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is excellent It was wonderful and I would recommend it to anyone
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax So intuitive, they think of everything and put it before you for acceptance or not. So easy.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is worth every penny it costs! It always answers all my questions, it always makes the process simple, it instills confidence in me that my return was done accurately and then I’m getting the largest refund possible, and I love the ability to get the audit protection at the end! Been a customer for probably nearly a decade and although there may be “cheaper“ products available I’ll continue to be a customer!
Date published: 2021-02-22
Rated 5 out of 5 by from Quick & Easy Good questions asked to help walk you through the process!
Date published: 2021-02-22
Rated 2 out of 5 by from Not using Turbo next year It is ridiculous to pay for the federal, and then turn around and pay for state. The price has gone through the roof. There are other free services offering just as much. I have been using Turbo tax for 20 years. I just do not think they are customer friendly.
Date published: 2021-02-22
Rated 5 out of 5 by from is easy to use I was a good experience as it is every year. The only thing I thought was a little much was the fee. The 40 for fed and 40 for state is ok, but then they hit you with 40 more to pay for your fees with you refund.
Date published: 2021-02-22
Rated 5 out of 5 by from castle excellent experience as always, thank you agin or a seamless effort
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1255