TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax needs to fix a couple of things First, there are a lot of ads to buy things or opt in without much detail until you press it. and i accidentally signed thinking something is required when in fact it was to sign to share tax info. Next and most important when it does smart check and you have to enter data in a box, how do we know which box it is being entered to? There is also no way to edit some of these boxes outside of the smart check. And everything is smooshed and inconveniently places when using the smart check. please fix it asap!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes it simple My experience was made simple and stress free, the live agents are extremely helpful and made me feel confident in their abilities to get the best return I could get
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use! Easy to use and search for answers when needed; Been using it for years!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is getting too expensive I feel that this is getting too expensive to use, I feel that I am going to look for another vendor. $38 charge for Direct Deposit???? OK this will be my last time using this product, Sorry but that is not kewl.
Date published: 2023-04-18
Rated 2 out of 5 by from Quick, expensive, and pushy. It is convenient. It is pretty reliable. But good lord stop barraging me with upgrade options. I'm a hair away from just filing manually. The convenience is just worth the cost. But if you guys would stop hounding me to upgrade at every turn of the process, I'd probably turn a blind eye. Also to leave this review I have to leave my email address. Just...why. Also also great googly moogly the agreement you have to sign just to leave this review. After reading that, I'm less inclined to use this service next year. When submitting my review, initially, it got declined for having ad blockers enabled. Everything about this review form feels like it's designed to disincline anything but glowing reviews. Yeesh...
Date published: 2023-04-18
Rated 5 out of 5 by from due by tomorrow!! I have a positive experience with TurboTax because it saves me time at the last minute. The only thing I can say is save my a@@.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience I started using Turbo Tax a couple of years ago, after many years of using another tax software. Turbo Tax is clearly superior if your tax return is somewhat complicated (small business, rental income, etc.)
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Russell was great! he helped me a lot. Thank you!!
Date published: 2023-04-18
Rated 4 out of 5 by from easy to use it walked me through most of the process and was easy to navigate
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome!! This is the easiest & fast way!! and it is nice feeling to know you did great. Thank you!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1255
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax needs to fix a couple of things First, there are a lot of ads to buy things or opt in without much detail until you press it. and i accidentally signed thinking something is required when in fact it was to sign to share tax info. Next and most important when it does smart check and you have to enter data in a box, how do we know which box it is being entered to? There is also no way to edit some of these boxes outside of the smart check. And everything is smooshed and inconveniently places when using the smart check. please fix it asap!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes it simple My experience was made simple and stress free, the live agents are extremely helpful and made me feel confident in their abilities to get the best return I could get
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use! Easy to use and search for answers when needed; Been using it for years!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is getting too expensive I feel that this is getting too expensive to use, I feel that I am going to look for another vendor. $38 charge for Direct Deposit???? OK this will be my last time using this product, Sorry but that is not kewl.
Date published: 2023-04-18
Rated 2 out of 5 by from Quick, expensive, and pushy. It is convenient. It is pretty reliable. But good lord stop barraging me with upgrade options. I'm a hair away from just filing manually. The convenience is just worth the cost. But if you guys would stop hounding me to upgrade at every turn of the process, I'd probably turn a blind eye. Also to leave this review I have to leave my email address. Just...why. Also also great googly moogly the agreement you have to sign just to leave this review. After reading that, I'm less inclined to use this service next year. When submitting my review, initially, it got declined for having ad blockers enabled. Everything about this review form feels like it's designed to disincline anything but glowing reviews. Yeesh...
Date published: 2023-04-18
Rated 5 out of 5 by from due by tomorrow!! I have a positive experience with TurboTax because it saves me time at the last minute. The only thing I can say is save my a@@.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience I started using Turbo Tax a couple of years ago, after many years of using another tax software. Turbo Tax is clearly superior if your tax return is somewhat complicated (small business, rental income, etc.)
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Russell was great! he helped me a lot. Thank you!!
Date published: 2023-04-18
Rated 4 out of 5 by from easy to use it walked me through most of the process and was easy to navigate
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome!! This is the easiest & fast way!! and it is nice feeling to know you did great. Thank you!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1255