TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from It's awesome as usual! I've been using turbo tax for about 10 years now, but this was the first time I used the tax expert help. I'm so glad I did. The expert helped finish my taxes and I didn't need an extension.
Date published: 2023-04-18
Rated 2 out of 5 by from Too much Time- Too many prompts/hard to review This is my 2nd year using Turbo Tax and I am doubtful that I will be back. Last year I ended up getting money back AFTER filing: it wasn't filed correctly, still have not figured out why. Maybe COVID? This year I had a investment sale and it was hard to go back into to make corrections. AND so so many prompts! TOO Many! Esp after having all my information from last year, and no job change, etc. I don't know if I will be back next year. It didn't save a lot of time at all. And don't like the fact that you have to enter "everything "before you can even pay! I'd rather pay up front, and then have the option of seeing a completed Schedule B. Then to keep going. Not have to do 'everything' at once. Hard to see where you are.
Date published: 2023-04-18
Rated 1 out of 5 by from Too many steps to submit federal taxes only. Poor! Too many steps to submit Federal taxes only.
Date published: 2023-04-18
Rated 5 out of 5 by from User Friendly Very fast and informative during any moments I forgot the meaning of something or needed additional information!
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very easy to use and nice. It was not hard at all.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax ease of use TurboTax is a great system, however, it required me to input information for a 1099-R that was not required for me to file taxes this year, which made things a little confusing
Date published: 2023-04-18
Rated 5 out of 5 by from Great Service Easy to follow and like the auto populated forms!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is very easy to use TT saves me time and frustration because answers to questions are readily available
Date published: 2023-04-18
Rated 3 out of 5 by from I don't like all of the added hidden fees I don't like how you are forced to add on charges without an option. Then you get to the end and you can not remove
Date published: 2023-04-18
Rated 5 out of 5 by from The BEST!!! Awesome and well guides the way to do my taxes. Easy and fast
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1253
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It's awesome as usual! I've been using turbo tax for about 10 years now, but this was the first time I used the tax expert help. I'm so glad I did. The expert helped finish my taxes and I didn't need an extension.
Date published: 2023-04-18
Rated 2 out of 5 by from Too much Time- Too many prompts/hard to review This is my 2nd year using Turbo Tax and I am doubtful that I will be back. Last year I ended up getting money back AFTER filing: it wasn't filed correctly, still have not figured out why. Maybe COVID? This year I had a investment sale and it was hard to go back into to make corrections. AND so so many prompts! TOO Many! Esp after having all my information from last year, and no job change, etc. I don't know if I will be back next year. It didn't save a lot of time at all. And don't like the fact that you have to enter "everything "before you can even pay! I'd rather pay up front, and then have the option of seeing a completed Schedule B. Then to keep going. Not have to do 'everything' at once. Hard to see where you are.
Date published: 2023-04-18
Rated 1 out of 5 by from Too many steps to submit federal taxes only. Poor! Too many steps to submit Federal taxes only.
Date published: 2023-04-18
Rated 5 out of 5 by from User Friendly Very fast and informative during any moments I forgot the meaning of something or needed additional information!
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very easy to use and nice. It was not hard at all.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax ease of use TurboTax is a great system, however, it required me to input information for a 1099-R that was not required for me to file taxes this year, which made things a little confusing
Date published: 2023-04-18
Rated 5 out of 5 by from Great Service Easy to follow and like the auto populated forms!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is very easy to use TT saves me time and frustration because answers to questions are readily available
Date published: 2023-04-18
Rated 3 out of 5 by from I don't like all of the added hidden fees I don't like how you are forced to add on charges without an option. Then you get to the end and you can not remove
Date published: 2023-04-18
Rated 5 out of 5 by from The BEST!!! Awesome and well guides the way to do my taxes. Easy and fast
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1253