TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 3 out of 5 by
2023 taxes Lew from
TurboTax 2023
My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
Rated 5 out of 5 by
Blakers S from
Quick and Easy
Walks you through everything you need to do. Not difficult to understand or navigate. Simple and clear
Date published: 2023-04-18
Rated 1 out of 5 by
Billiiiii from
This process is stressful and too expensive.
Charging $119 as the cheapest option to file taxes, is way too much as you are targeting catering to working class people. I will be searching for a new platform to use that is cheaper and more efficient than what Turbo tax has become. I am highly disappointed and feel cheated in this process. Ya'll are making money off of people needing help to navigate the very stressful process of taxes and it is disgraceful.
Date published: 2023-04-18
Rated 2 out of 5 by
helpneededd from
legit not helpful at all
I paid almost 200 dollars for help that i needed i waited over an hour to get a call from a "tax expert" who has 5 years experience supposedly, just for her to provide zero help and then Amanda proceeded to flat out hang up on me not to mention in the middle of the call it was interrupted by her child.
Date published: 2023-04-18
Rated 5 out of 5 by
mmmf9 from
Great experience!
TurboTax live expert were very helpful in the process
Date published: 2023-04-18
Rated 4 out of 5 by
Mudle from
It was easier than I thought it would be
It was fine. I got hung up on last years and I still need to finish it.
Date published: 2023-04-18
Rated 4 out of 5 by
Eldermann from
Too Many Upsells
As usual TurboTax simplified the filing of my return. I have 2 complaints: 1) There are way too many times it tried to upsell me to a more expensive product. 2) Awkward information handling. I do better with the Federal Standard Deduction than with itemizing, but when I started my state return, it suggested that I go into my Federal and add my local taxes and mortgage interest. This forced me to go through all the Federal reviews again. Surely, Intuit could have figured out how to allow me to enter these values for my State Tax without redoing my Federal form!!!
Date published: 2023-04-18
Rated 5 out of 5 by
AnonWA from
Convenience and familiar
The ability to have this suite of tax products that is familiar and helpful is a true joy in the hectic and sometimes downright terrible time of year that taxes are due. Thanks for having our family's back.
Date published: 2023-04-18
Rated 4 out of 5 by
Ronni_28 from
Pretty good
I've used Turbo Tax for almost 10 years and it's upped its security very well every year. This is my first review and my only concern is the lingo. There are some things I had a hard time answering and had to google to make sure I'm answering correctly. I do like that I can load my income PDFs. That helped a lot. I'm just glad was able to complete it.
Date published: 2023-04-18
Rated 5 out of 5 by
JSeubold from
Just finished my 9th year of filing with Turbo Tax
I know no other way to file. They make the process fast and easy. So thankful for this company
All TurboTax® Offerings Reviews - Page 1203
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
2023 taxes Lew from
TurboTax 2023
My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
Rated 5 out of 5 by
Blakers S from
Quick and Easy
Walks you through everything you need to do. Not difficult to understand or navigate. Simple and clear
Date published: 2023-04-18
Rated 1 out of 5 by
Billiiiii from
This process is stressful and too expensive.
Charging $119 as the cheapest option to file taxes, is way too much as you are targeting catering to working class people. I will be searching for a new platform to use that is cheaper and more efficient than what Turbo tax has become. I am highly disappointed and feel cheated in this process. Ya'll are making money off of people needing help to navigate the very stressful process of taxes and it is disgraceful.
Date published: 2023-04-18
Rated 2 out of 5 by
helpneededd from
legit not helpful at all
I paid almost 200 dollars for help that i needed i waited over an hour to get a call from a "tax expert" who has 5 years experience supposedly, just for her to provide zero help and then Amanda proceeded to flat out hang up on me not to mention in the middle of the call it was interrupted by her child.
Date published: 2023-04-18
Rated 5 out of 5 by
mmmf9 from
Great experience!
TurboTax live expert were very helpful in the process
Date published: 2023-04-18
Rated 4 out of 5 by
Mudle from
It was easier than I thought it would be
It was fine. I got hung up on last years and I still need to finish it.
Date published: 2023-04-18
Rated 4 out of 5 by
Eldermann from
Too Many Upsells
As usual TurboTax simplified the filing of my return. I have 2 complaints: 1) There are way too many times it tried to upsell me to a more expensive product. 2) Awkward information handling. I do better with the Federal Standard Deduction than with itemizing, but when I started my state return, it suggested that I go into my Federal and add my local taxes and mortgage interest. This forced me to go through all the Federal reviews again. Surely, Intuit could have figured out how to allow me to enter these values for my State Tax without redoing my Federal form!!!
Date published: 2023-04-18
Rated 5 out of 5 by
AnonWA from
Convenience and familiar
The ability to have this suite of tax products that is familiar and helpful is a true joy in the hectic and sometimes downright terrible time of year that taxes are due. Thanks for having our family's back.
Date published: 2023-04-18
Rated 4 out of 5 by
Ronni_28 from
Pretty good
I've used Turbo Tax for almost 10 years and it's upped its security very well every year. This is my first review and my only concern is the lingo. There are some things I had a hard time answering and had to google to make sure I'm answering correctly. I do like that I can load my income PDFs. That helped a lot. I'm just glad was able to complete it.
Date published: 2023-04-18
Rated 5 out of 5 by
JSeubold from
Just finished my 9th year of filing with Turbo Tax
I know no other way to file. They make the process fast and easy. So thankful for this company
All TurboTax® Offerings Reviews - Page 1203
Date published: 2023-04-18