TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax 2023 My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and Easy Walks you through everything you need to do. Not difficult to understand or navigate. Simple and clear
Date published: 2023-04-18
Rated 1 out of 5 by from This process is stressful and too expensive. Charging $119 as the cheapest option to file taxes, is way too much as you are targeting catering to working class people. I will be searching for a new platform to use that is cheaper and more efficient than what Turbo tax has become. I am highly disappointed and feel cheated in this process. Ya'll are making money off of people needing help to navigate the very stressful process of taxes and it is disgraceful.
Date published: 2023-04-18
Rated 2 out of 5 by from legit not helpful at all I paid almost 200 dollars for help that i needed i waited over an hour to get a call from a "tax expert" who has 5 years experience supposedly, just for her to provide zero help and then Amanda proceeded to flat out hang up on me not to mention in the middle of the call it was interrupted by her child.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience! TurboTax live expert were very helpful in the process
Date published: 2023-04-18
Rated 4 out of 5 by from It was easier than I thought it would be It was fine. I got hung up on last years and I still need to finish it.
Date published: 2023-04-18
Rated 4 out of 5 by from Too Many Upsells As usual TurboTax simplified the filing of my return. I have 2 complaints: 1) There are way too many times it tried to upsell me to a more expensive product. 2) Awkward information handling. I do better with the Federal Standard Deduction than with itemizing, but when I started my state return, it suggested that I go into my Federal and add my local taxes and mortgage interest. This forced me to go through all the Federal reviews again. Surely, Intuit could have figured out how to allow me to enter these values for my State Tax without redoing my Federal form!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Convenience and familiar The ability to have this suite of tax products that is familiar and helpful is a true joy in the hectic and sometimes downright terrible time of year that taxes are due. Thanks for having our family's back.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good I've used Turbo Tax for almost 10 years and it's upped its security very well every year. This is my first review and my only concern is the lingo. There are some things I had a hard time answering and had to google to make sure I'm answering correctly. I do like that I can load my income PDFs. That helped a lot. I'm just glad was able to complete it.
Date published: 2023-04-18
Rated 5 out of 5 by from Just finished my 9th year of filing with Turbo Tax I know no other way to file. They make the process fast and easy. So thankful for this company
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1203
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax 2023 My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and Easy Walks you through everything you need to do. Not difficult to understand or navigate. Simple and clear
Date published: 2023-04-18
Rated 1 out of 5 by from This process is stressful and too expensive. Charging $119 as the cheapest option to file taxes, is way too much as you are targeting catering to working class people. I will be searching for a new platform to use that is cheaper and more efficient than what Turbo tax has become. I am highly disappointed and feel cheated in this process. Ya'll are making money off of people needing help to navigate the very stressful process of taxes and it is disgraceful.
Date published: 2023-04-18
Rated 2 out of 5 by from legit not helpful at all I paid almost 200 dollars for help that i needed i waited over an hour to get a call from a "tax expert" who has 5 years experience supposedly, just for her to provide zero help and then Amanda proceeded to flat out hang up on me not to mention in the middle of the call it was interrupted by her child.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience! TurboTax live expert were very helpful in the process
Date published: 2023-04-18
Rated 4 out of 5 by from It was easier than I thought it would be It was fine. I got hung up on last years and I still need to finish it.
Date published: 2023-04-18
Rated 4 out of 5 by from Too Many Upsells As usual TurboTax simplified the filing of my return. I have 2 complaints: 1) There are way too many times it tried to upsell me to a more expensive product. 2) Awkward information handling. I do better with the Federal Standard Deduction than with itemizing, but when I started my state return, it suggested that I go into my Federal and add my local taxes and mortgage interest. This forced me to go through all the Federal reviews again. Surely, Intuit could have figured out how to allow me to enter these values for my State Tax without redoing my Federal form!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Convenience and familiar The ability to have this suite of tax products that is familiar and helpful is a true joy in the hectic and sometimes downright terrible time of year that taxes are due. Thanks for having our family's back.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good I've used Turbo Tax for almost 10 years and it's upped its security very well every year. This is my first review and my only concern is the lingo. There are some things I had a hard time answering and had to google to make sure I'm answering correctly. I do like that I can load my income PDFs. That helped a lot. I'm just glad was able to complete it.
Date published: 2023-04-18
Rated 5 out of 5 by from Just finished my 9th year of filing with Turbo Tax I know no other way to file. They make the process fast and easy. So thankful for this company
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1203