TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from Pretty good Clear and easy to fill out. Unemployment form boxes on turbotax were different than what I received in the mail. Federal income tax box was box 4 from my unemployment 1099-g form. Box 16 was brought up to be fixed at the end of finalizing. I do not see a box 16 on my unemployment, so I entered zero. Hope this doesn't mess my whole return up :(. I've used turbotax for years and will keep using it. Thanks.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use and accurate It's easy data entry work. Point and click. Easy to follow instructions.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is efficient Everything was pretty understandable and once I had all the necessary documents to file my taxes it was very quick and efficient. Took me a grand total of 45 minutes to file, and it was my first time buying a home this year so I was very nervous about what to do.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is the the best online tax service I have used turbo tax for 8 years. They are quick easy and precise.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is awesome All the folks I spoke with were helpful. We finally solved all the problems.
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome site Turbo tax is and awesome and easy site to use highly recommended
Date published: 2021-03-02
Rated 2 out of 5 by from Rejected entry but no solution provided When trying to file NYS taxes, TurboTax prompted me that my NYS tax exempt income from NYS pension was not a valid entry, but it provided no explanation, nor any solution. It simply dumped me to a line on the NYS tax form. I tried asking question to on-line interactive TurboTax advisor, but only got unrelated stock answers. I tried to make personal contact with TurboTax, but was only offer an appointment in 2 weeks. I was able to find solution on non-TurboTax on-line form from others who had same problem with TurboTax not recognizing NY tax exemption of NYS pensions. This was very frustrating. Also, TurboTax prompted that I had to revisit and update Dog-Breeding Business entry data, which I did several times, but TurboTax sent me back into the same loop and would not either complete entries or tell me where they thought was a problem. I finally ignored this prompt and filed. This frustrated me and made me angry.
Date published: 2021-03-02
Rated 5 out of 5 by from I love filing with turbo tax they are awsome Amazing experience each year. I will continue using turbo tax
Date published: 2021-03-02
Rated 5 out of 5 by from easy to follow very easy to use Will use again. Verified all my information thoroughly.
Date published: 2021-03-02
Rated 5 out of 5 by from 1st time using...easy and great It was my first time to use it, it was easy step by step. I had the help of an agent for one question, she was very helpful and explained the answer.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1196
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Pretty good Clear and easy to fill out. Unemployment form boxes on turbotax were different than what I received in the mail. Federal income tax box was box 4 from my unemployment 1099-g form. Box 16 was brought up to be fixed at the end of finalizing. I do not see a box 16 on my unemployment, so I entered zero. Hope this doesn't mess my whole return up :(. I've used turbotax for years and will keep using it. Thanks.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use and accurate It's easy data entry work. Point and click. Easy to follow instructions.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is efficient Everything was pretty understandable and once I had all the necessary documents to file my taxes it was very quick and efficient. Took me a grand total of 45 minutes to file, and it was my first time buying a home this year so I was very nervous about what to do.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is the the best online tax service I have used turbo tax for 8 years. They are quick easy and precise.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is awesome All the folks I spoke with were helpful. We finally solved all the problems.
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome site Turbo tax is and awesome and easy site to use highly recommended
Date published: 2021-03-02
Rated 2 out of 5 by from Rejected entry but no solution provided When trying to file NYS taxes, TurboTax prompted me that my NYS tax exempt income from NYS pension was not a valid entry, but it provided no explanation, nor any solution. It simply dumped me to a line on the NYS tax form. I tried asking question to on-line interactive TurboTax advisor, but only got unrelated stock answers. I tried to make personal contact with TurboTax, but was only offer an appointment in 2 weeks. I was able to find solution on non-TurboTax on-line form from others who had same problem with TurboTax not recognizing NY tax exemption of NYS pensions. This was very frustrating. Also, TurboTax prompted that I had to revisit and update Dog-Breeding Business entry data, which I did several times, but TurboTax sent me back into the same loop and would not either complete entries or tell me where they thought was a problem. I finally ignored this prompt and filed. This frustrated me and made me angry.
Date published: 2021-03-02
Rated 5 out of 5 by from I love filing with turbo tax they are awsome Amazing experience each year. I will continue using turbo tax
Date published: 2021-03-02
Rated 5 out of 5 by from easy to follow very easy to use Will use again. Verified all my information thoroughly.
Date published: 2021-03-02
Rated 5 out of 5 by from 1st time using...easy and great It was my first time to use it, it was easy step by step. I had the help of an agent for one question, she was very helpful and explained the answer.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1196