TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax now works smoothly, greatly improved Is significantly better equipped to answer questions, provide timely information, compared to when I started using it. I came close to giving up. I'm happy I stuck it out.
Date published: 2021-02-27
Rated 4 out of 5 by from It took too long Turbo tax took too long and asked wo many questions.
Date published: 2021-02-27
Rated 5 out of 5 by from Great service Easy to use and helpful items along the way to help you file taxes
Date published: 2021-02-27
Rated 3 out of 5 by from Average Performance Don't care for the Expert feature or lack of details on responses to question. Requested live chat, but only received pre-programmed responses that were not helpful.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Helpful and Professional Very easy step by step and if you are not sure or get stuck there is always a professional a click away to rescue you!
Date published: 2021-02-27
Rated 2 out of 5 by from Clunky Failed to let me eFile my NY State return but not tell me why.
Date published: 2021-02-27
Rated 5 out of 5 by from They make taxes a breeze!!! Turbo tax will get every penny you are owed, they will check every nook and corner. I wouldn't be surprised if they found the loose change in the couch for you! Every section has a pop up you can click that will explain everything clearly and understandable if you don't know what it is. Just great all around.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to Use I have never had issues with TurboTax - it has always been easy to use. Very user friendly.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax makes fixing taxes user-friendly! Turbo Tax is quick, very efficient and up-to-date with changes.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is AWESOME! Simplest online method I've ever used to prepare my taxes.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1185
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax now works smoothly, greatly improved Is significantly better equipped to answer questions, provide timely information, compared to when I started using it. I came close to giving up. I'm happy I stuck it out.
Date published: 2021-02-27
Rated 4 out of 5 by from It took too long Turbo tax took too long and asked wo many questions.
Date published: 2021-02-27
Rated 5 out of 5 by from Great service Easy to use and helpful items along the way to help you file taxes
Date published: 2021-02-27
Rated 3 out of 5 by from Average Performance Don't care for the Expert feature or lack of details on responses to question. Requested live chat, but only received pre-programmed responses that were not helpful.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Helpful and Professional Very easy step by step and if you are not sure or get stuck there is always a professional a click away to rescue you!
Date published: 2021-02-27
Rated 2 out of 5 by from Clunky Failed to let me eFile my NY State return but not tell me why.
Date published: 2021-02-27
Rated 5 out of 5 by from They make taxes a breeze!!! Turbo tax will get every penny you are owed, they will check every nook and corner. I wouldn't be surprised if they found the loose change in the couch for you! Every section has a pop up you can click that will explain everything clearly and understandable if you don't know what it is. Just great all around.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to Use I have never had issues with TurboTax - it has always been easy to use. Very user friendly.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax makes fixing taxes user-friendly! Turbo Tax is quick, very efficient and up-to-date with changes.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is AWESOME! Simplest online method I've ever used to prepare my taxes.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1185