TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from TurboTax Live = HUGE SCAM I bought TurboTax live for $209.00 - I've been using TurboTax for many years and have loved the product until this year. I don't think I'll be using again. On three occasions, I asked to speak with a live representative and was told one would call within 5 minutes. No one ever once called. When I called Intuit customer service to complain, wait time was multiple hours. I was sold a false bill of good, plain and simple, and TurboTax gave me no option but to pay the $209. I couldn't even find a place to revert back to a simpler version. For the first time, it felt like the company was trying to take advantage of me, versus help me. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good program! Program is easy to use. Will use it again I'm sure.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple to Use Taxes made easy. Turbo Tax provides great guidance and accuracy checks.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy To Use I like it because it is easy, and quick. I also like that it is free.
Date published: 2023-04-18
Rated 5 out of 5 by from Synergy! It is an easy, comfortable, seemless and smooth integration of life, taxes, forms that make you smile when you are done!! Its like a priceless piece of artwork from one of the geats.....
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is ok I was grateful to have help when it came to filing crypto, it was such a relief. I would change that tracking system. I was told that the 2021 taxes were filed and accepted only to find out that TurboTax seems to not have a record of my accepted tax returns for year 2021, despite filing with Turbo Tax online. Although according to the IRS, I don't owe.
Date published: 2023-04-18
Rated 4 out of 5 by from TURBOTAX IS GREAT It was easy to use and easy to follow the steps. i would recommend to friends.
Date published: 2023-04-18
Rated 5 out of 5 by from Last Minute Returns Turbo Tax made filing my taxes easy. I especially like the auto fill from year to year.
Date published: 2023-04-18
Rated 5 out of 5 by from 5 stars Quick and easy. Very helpful. I liked the help feature.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is Awesome easy and friendly system I will be recommending to family & friends.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1184
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Live = HUGE SCAM I bought TurboTax live for $209.00 - I've been using TurboTax for many years and have loved the product until this year. I don't think I'll be using again. On three occasions, I asked to speak with a live representative and was told one would call within 5 minutes. No one ever once called. When I called Intuit customer service to complain, wait time was multiple hours. I was sold a false bill of good, plain and simple, and TurboTax gave me no option but to pay the $209. I couldn't even find a place to revert back to a simpler version. For the first time, it felt like the company was trying to take advantage of me, versus help me. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good program! Program is easy to use. Will use it again I'm sure.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple to Use Taxes made easy. Turbo Tax provides great guidance and accuracy checks.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy To Use I like it because it is easy, and quick. I also like that it is free.
Date published: 2023-04-18
Rated 5 out of 5 by from Synergy! It is an easy, comfortable, seemless and smooth integration of life, taxes, forms that make you smile when you are done!! Its like a priceless piece of artwork from one of the geats.....
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is ok I was grateful to have help when it came to filing crypto, it was such a relief. I would change that tracking system. I was told that the 2021 taxes were filed and accepted only to find out that TurboTax seems to not have a record of my accepted tax returns for year 2021, despite filing with Turbo Tax online. Although according to the IRS, I don't owe.
Date published: 2023-04-18
Rated 4 out of 5 by from TURBOTAX IS GREAT It was easy to use and easy to follow the steps. i would recommend to friends.
Date published: 2023-04-18
Rated 5 out of 5 by from Last Minute Returns Turbo Tax made filing my taxes easy. I especially like the auto fill from year to year.
Date published: 2023-04-18
Rated 5 out of 5 by from 5 stars Quick and easy. Very helpful. I liked the help feature.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is Awesome easy and friendly system I will be recommending to family & friends.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1184