TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from best tax breaks easy to follow.Used for past five Very easy to use help you get all tax breaks. Easy to follow I use turbo tax every year
Date published: 2023-04-18
Rated 1 out of 5 by from Roth IRA income limits were wrong We tried several times to talk w/ your customer service and got hung up on several times. We checked with the IRS publication and our brokerage tax department which both indicated TurboTax system error. Married filed jointly income limit for ROTH IRA is about $200,000, not the $129,000 stated on TurboTax.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax makes Filing easy Like the screens it takes you through, makes it easy, just punch in the numbers and you are on your way. Their fees are the highest when comparing to other online options, but cheaper than an official tax preparer.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Is Awesome! It's really easy to use! Great app and everyone should use it!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Turbo tax guide you to consider all potential tax breaks. .
Date published: 2023-04-18
Rated 4 out of 5 by from Great live help! Software had a couple snags but Adjovi, my live assistant was great.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go! Turbo tax is easy, very user friendly..and helpful
Date published: 2023-04-18
Rated 1 out of 5 by from Charged for premium- I didnt know until too late If you are self-employed, then filing with turbo tax will cost you $129. they won't tell you this you until you've spent hours on your return and at that point, it's too excruciating to start all over with a different service or method so you just pay it and file. they are well aware of this
Date published: 2023-04-18
Rated 2 out of 5 by from Confusing May be okay for simple taxes but if there is anything different or nuanced, it is incredibly difficult. We also cannot trust this to import information correctly and have to do a lot of small changes to ensure the information is accurate.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax 2023 My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1181
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from best tax breaks easy to follow.Used for past five Very easy to use help you get all tax breaks. Easy to follow I use turbo tax every year
Date published: 2023-04-18
Rated 1 out of 5 by from Roth IRA income limits were wrong We tried several times to talk w/ your customer service and got hung up on several times. We checked with the IRS publication and our brokerage tax department which both indicated TurboTax system error. Married filed jointly income limit for ROTH IRA is about $200,000, not the $129,000 stated on TurboTax.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax makes Filing easy Like the screens it takes you through, makes it easy, just punch in the numbers and you are on your way. Their fees are the highest when comparing to other online options, but cheaper than an official tax preparer.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Is Awesome! It's really easy to use! Great app and everyone should use it!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Turbo tax guide you to consider all potential tax breaks. .
Date published: 2023-04-18
Rated 4 out of 5 by from Great live help! Software had a couple snags but Adjovi, my live assistant was great.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go! Turbo tax is easy, very user friendly..and helpful
Date published: 2023-04-18
Rated 1 out of 5 by from Charged for premium- I didnt know until too late If you are self-employed, then filing with turbo tax will cost you $129. they won't tell you this you until you've spent hours on your return and at that point, it's too excruciating to start all over with a different service or method so you just pay it and file. they are well aware of this
Date published: 2023-04-18
Rated 2 out of 5 by from Confusing May be okay for simple taxes but if there is anything different or nuanced, it is incredibly difficult. We also cannot trust this to import information correctly and have to do a lot of small changes to ensure the information is accurate.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax 2023 My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1181