TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from This Angela was attentive and helped me through an odd but learning experience.
Date published: 2023-05-03
Rated 5 out of 5 by from Great tool to do taxes The online services are easy to navigate and I have received great service from the experts when in doubt
Date published: 2023-05-03
Rated 4 out of 5 by from Improve estimated tax calculation When our main income is Social Security and IRA distributions, Turbo Tax falls short in calculating next year's estimated taxes. We have to manually calculate next year's estimated taxable part of Social Security income. It would be nice if Turbo Tax did that.
Date published: 2023-05-03
Rated 5 out of 5 by from The virtual support with sharing scree is amazing I used the call back feature twice and received calls right away. I was able to share screen and get the assistance I needed. It was nice to see a face and fell connected to a real person.
Date published: 2023-05-03
Rated 3 out of 5 by from TurboTax Business and Trusts The data entry process for filing federal and state taxes for a family estate went pretty smoothly, but the process failed when I selected the efile option. The filing kept failing the review process but the error message was generic and did not explain why the filing could not escape the review loop. I searched online for help and tried many changes within the TurboTax Business software, but ultimately had to print the fed and state filings and submit them in the mail. Descriptive error messages would be very helpful for filers hoping to submit returns electronically. If, for whatever reason, a filing cannot be submitted electronically, include a message that states that the efile option is not available for the filing. Help filers avoid wasting time troubleshooting impossible tasks.
Date published: 2023-05-03
Rated 1 out of 5 by from A frusturating and difficult to use product Turbo tax's "live help" first involves sending you through a robot that can barely understand you, and attempts to send you incorrect information prior to sending you through to a representative. After having paid for the premium service, I feel ripped off. The service rep was great after I got through to them after 45 minutes though. When Turbo Tax needed information from my return last year, I had to go through a different account that I had created (personal vs business). And in the process, Turbotax made it as difficult as possible to get my previous years tax return, and asked me why I needed it, as if they were cagey I was going with a different tax platform. rest assured, I will do everything in my power, including spending more money. To make absolutely certain that I don't use turbo tax again.
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax saved my life TurboTax helped get through my taxes fast and efficiently. they gave me all the tools and steps to complete them stress-free.
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax is quick and easy They added a race mode that will challenge you to get your taxes done as quick as possible. I like that one...
Date published: 2023-05-03
Rated 4 out of 5 by from Great experience 12345678901234567 Easy to use and thorough........................................................................................................
Date published: 2023-05-03
Rated 5 out of 5 by from Awesome Best most easiest tax year ever. Super easy and super fast
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 118
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from This Angela was attentive and helped me through an odd but learning experience.
Date published: 2023-05-03
Rated 5 out of 5 by from Great tool to do taxes The online services are easy to navigate and I have received great service from the experts when in doubt
Date published: 2023-05-03
Rated 4 out of 5 by from Improve estimated tax calculation When our main income is Social Security and IRA distributions, Turbo Tax falls short in calculating next year's estimated taxes. We have to manually calculate next year's estimated taxable part of Social Security income. It would be nice if Turbo Tax did that.
Date published: 2023-05-03
Rated 5 out of 5 by from The virtual support with sharing scree is amazing I used the call back feature twice and received calls right away. I was able to share screen and get the assistance I needed. It was nice to see a face and fell connected to a real person.
Date published: 2023-05-03
Rated 3 out of 5 by from TurboTax Business and Trusts The data entry process for filing federal and state taxes for a family estate went pretty smoothly, but the process failed when I selected the efile option. The filing kept failing the review process but the error message was generic and did not explain why the filing could not escape the review loop. I searched online for help and tried many changes within the TurboTax Business software, but ultimately had to print the fed and state filings and submit them in the mail. Descriptive error messages would be very helpful for filers hoping to submit returns electronically. If, for whatever reason, a filing cannot be submitted electronically, include a message that states that the efile option is not available for the filing. Help filers avoid wasting time troubleshooting impossible tasks.
Date published: 2023-05-03
Rated 1 out of 5 by from A frusturating and difficult to use product Turbo tax's "live help" first involves sending you through a robot that can barely understand you, and attempts to send you incorrect information prior to sending you through to a representative. After having paid for the premium service, I feel ripped off. The service rep was great after I got through to them after 45 minutes though. When Turbo Tax needed information from my return last year, I had to go through a different account that I had created (personal vs business). And in the process, Turbotax made it as difficult as possible to get my previous years tax return, and asked me why I needed it, as if they were cagey I was going with a different tax platform. rest assured, I will do everything in my power, including spending more money. To make absolutely certain that I don't use turbo tax again.
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax saved my life TurboTax helped get through my taxes fast and efficiently. they gave me all the tools and steps to complete them stress-free.
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax is quick and easy They added a race mode that will challenge you to get your taxes done as quick as possible. I like that one...
Date published: 2023-05-03
Rated 4 out of 5 by from Great experience 12345678901234567 Easy to use and thorough........................................................................................................
Date published: 2023-05-03
Rated 5 out of 5 by from Awesome Best most easiest tax year ever. Super easy and super fast
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 118