TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Love it! Been using for last 8 years. Would'nt change.
Date published: 2021-03-02
Rated 5 out of 5 by from THE BEST APP EASY TO USE AND IF YOU HAVE ANY QUESTION THEY ANSWER YOU AND GUIDE YOU THE RIGHT WAY
Date published: 2021-03-02
Rated 5 out of 5 by from thanks TurboTax very experience year after year. this is #6 for me
Date published: 2021-03-02
Rated 3 out of 5 by from Annoying! Ridiculous being charged to file and charged to use your refund to pay and they don't let you know until you get to the end!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax the truth Turbo tax process is easy filling out the paperwork and there fees are reasonable just waiting on my deposit now
Date published: 2021-03-02
Rated 5 out of 5 by from Easy way to file taxes! Thank you Turbo Tax! You make it so easy! And give me all the tax advantages!
Date published: 2021-03-02
Rated 4 out of 5 by from It Was Great I enjoyed using turbo tax and understanding how to file taxes!!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Great He Answered all my questions professionally and accurately.
Date published: 2021-03-02
Rated 4 out of 5 by from Easy to use It was easy to use and quicker than I had expected.
Date published: 2021-03-02
Rated 2 out of 5 by from Wonky, Pricey, & Creepy WONKY After manually inputting everything and checking over my work, at the end, it prompts me for a review, which then asked me to manually enter everything all over again (?!). Of course, that is Intuit's technical error, and there is no way to report the problem other than here, at the end. I clicked to an earlier part of the process and worked my way around the glitch. Reentering was not really an option, since there is no guarantee that Intuit's system would not ask me, yet again, to reenter is again. PRICEY Intuit's "narrative" is deliberately linear in places to pressure users to purchase the more comprehensive packages (which really offer nothing worth spending $$). It's outright gouging to stick a customer with a $40 fee when that customer chooses to pay at the point of efiling. Overall, Intuit just charged too much -- I feel like a fool using it. I've done my taxes for 25+ years, and thought I'd take the "easy way out" like I did last year. But the cost really hit me this time. CREEPY Don't ask for my driver's license. Geez. And don't ask for my back account number. Considering the number of big names hacked, just don't.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1170
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Love it! Been using for last 8 years. Would'nt change.
Date published: 2021-03-02
Rated 5 out of 5 by from THE BEST APP EASY TO USE AND IF YOU HAVE ANY QUESTION THEY ANSWER YOU AND GUIDE YOU THE RIGHT WAY
Date published: 2021-03-02
Rated 5 out of 5 by from thanks TurboTax very experience year after year. this is #6 for me
Date published: 2021-03-02
Rated 3 out of 5 by from Annoying! Ridiculous being charged to file and charged to use your refund to pay and they don't let you know until you get to the end!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax the truth Turbo tax process is easy filling out the paperwork and there fees are reasonable just waiting on my deposit now
Date published: 2021-03-02
Rated 5 out of 5 by from Easy way to file taxes! Thank you Turbo Tax! You make it so easy! And give me all the tax advantages!
Date published: 2021-03-02
Rated 4 out of 5 by from It Was Great I enjoyed using turbo tax and understanding how to file taxes!!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Great He Answered all my questions professionally and accurately.
Date published: 2021-03-02
Rated 4 out of 5 by from Easy to use It was easy to use and quicker than I had expected.
Date published: 2021-03-02
Rated 2 out of 5 by from Wonky, Pricey, & Creepy WONKY After manually inputting everything and checking over my work, at the end, it prompts me for a review, which then asked me to manually enter everything all over again (?!). Of course, that is Intuit's technical error, and there is no way to report the problem other than here, at the end. I clicked to an earlier part of the process and worked my way around the glitch. Reentering was not really an option, since there is no guarantee that Intuit's system would not ask me, yet again, to reenter is again. PRICEY Intuit's "narrative" is deliberately linear in places to pressure users to purchase the more comprehensive packages (which really offer nothing worth spending $$). It's outright gouging to stick a customer with a $40 fee when that customer chooses to pay at the point of efiling. Overall, Intuit just charged too much -- I feel like a fool using it. I've done my taxes for 25+ years, and thought I'd take the "easy way out" like I did last year. But the cost really hit me this time. CREEPY Don't ask for my driver's license. Geez. And don't ask for my back account number. Considering the number of big names hacked, just don't.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1170