TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Didn't accept my debit or credit cards I opt out to pay the $44 premium fee. I wanted to use my credit card and I spent hours calling my bank, trying to get help from turbo tax online and through their phone services and no one could help me. I ended up paying the $44 fee. This experience was a lot worse than last year and previous years before that. Not very happy.
Date published: 2023-05-07
Rated 3 out of 5 by from Okay It went fine. It brought you through step by step.
Date published: 2023-05-07
Rated 4 out of 5 by from Struggle with Income from sale of propoerty Could not get the form to enter the proceeds from the sale of property. Gave it a few hours, and tried again, and figured out the right key strokes!?!
Date published: 2023-05-07
Rated 4 out of 5 by from Nice and Easy The program made filing easy- I had a couple of things to fix on my end, but even fixing those with the program was easy with the FAQ section- my only complaint is that I had to use the FAQ section though- the program wouldn't take me to the section I needed to fix (stuff to do with Healthcare)... Honestly, I'd give it a 5 if it weren't for that... so as it stands I'd give it a 4.5-4.7 :)
Date published: 2023-05-07
Rated 5 out of 5 by from Reliable Been with TurboTax for 8 years. No issues or complaints. Reliable and trustworthy.
Date published: 2023-05-07
Rated 5 out of 5 by from 4th Year to use TurboTax. Satisfied Only problem is the computer bot on the phone refused to connect me to a real person to answer a question!
Date published: 2023-05-07
Rated 5 out of 5 by from Very easy to follow My experience with this product has been simply great...
Date published: 2023-05-07
Rated 5 out of 5 by from Great experience Turbo tax continues to provide all the tools to file
Date published: 2023-05-07
Rated 1 out of 5 by from Disappointed with increase costs Product is fine, but $45 for additional state and that doesn't include the eFiling. Ridiculous! Been a Turbo Tax user since the 90's and very disappointed with how much the fees have gone up.
Date published: 2023-05-07
Rated 4 out of 5 by from good service easy and quick! got a refund and liked the interface
Date published: 2023-05-07
All TurboTax® Offerings Reviews - Page 116
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Didn't accept my debit or credit cards I opt out to pay the $44 premium fee. I wanted to use my credit card and I spent hours calling my bank, trying to get help from turbo tax online and through their phone services and no one could help me. I ended up paying the $44 fee. This experience was a lot worse than last year and previous years before that. Not very happy.
Date published: 2023-05-07
Rated 3 out of 5 by from Okay It went fine. It brought you through step by step.
Date published: 2023-05-07
Rated 4 out of 5 by from Struggle with Income from sale of propoerty Could not get the form to enter the proceeds from the sale of property. Gave it a few hours, and tried again, and figured out the right key strokes!?!
Date published: 2023-05-07
Rated 4 out of 5 by from Nice and Easy The program made filing easy- I had a couple of things to fix on my end, but even fixing those with the program was easy with the FAQ section- my only complaint is that I had to use the FAQ section though- the program wouldn't take me to the section I needed to fix (stuff to do with Healthcare)... Honestly, I'd give it a 5 if it weren't for that... so as it stands I'd give it a 4.5-4.7 :)
Date published: 2023-05-07
Rated 5 out of 5 by from Reliable Been with TurboTax for 8 years. No issues or complaints. Reliable and trustworthy.
Date published: 2023-05-07
Rated 5 out of 5 by from 4th Year to use TurboTax. Satisfied Only problem is the computer bot on the phone refused to connect me to a real person to answer a question!
Date published: 2023-05-07
Rated 5 out of 5 by from Very easy to follow My experience with this product has been simply great...
Date published: 2023-05-07
Rated 5 out of 5 by from Great experience Turbo tax continues to provide all the tools to file
Date published: 2023-05-07
Rated 1 out of 5 by from Disappointed with increase costs Product is fine, but $45 for additional state and that doesn't include the eFiling. Ridiculous! Been a Turbo Tax user since the 90's and very disappointed with how much the fees have gone up.
Date published: 2023-05-07
Rated 4 out of 5 by from good service easy and quick! got a refund and liked the interface
Date published: 2023-05-07
All TurboTax® Offerings Reviews - Page 116