TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
hisky from
Didn't accept my debit or credit cards
I opt out to pay the $44 premium fee. I wanted to use my credit card and I spent hours calling my bank, trying to get help from turbo tax online and through their phone services and no one could help me. I ended up paying the $44 fee. This experience was a lot worse than last year and previous years before that. Not very happy.
Date published: 2023-05-07
Rated 3 out of 5 by
Jason 42 from
Okay
It went fine. It brought you through step by step.
Date published: 2023-05-07
Rated 4 out of 5 by
Andy1520 from
Struggle with Income from sale of propoerty
Could not get the form to enter the proceeds from the sale of property. Gave it a few hours, and tried again, and figured out the right key strokes!?!
Date published: 2023-05-07
Rated 4 out of 5 by
SelfEmployedDND from
Nice and Easy
The program made filing easy- I had a couple of things to fix on my end, but even fixing those with the program was easy with the FAQ section- my only complaint is that I had to use the FAQ section though- the program wouldn't take me to the section I needed to fix (stuff to do with Healthcare)... Honestly, I'd give it a 5 if it weren't for that... so as it stands I'd give it a 4.5-4.7 :)
Date published: 2023-05-07
Rated 5 out of 5 by
Noelia T from
Reliable
Been with TurboTax for 8 years. No issues or complaints. Reliable and trustworthy.
Date published: 2023-05-07
Rated 5 out of 5 by
JC460911 from
4th Year to use TurboTax. Satisfied
Only problem is the computer bot on the phone refused to connect me to a real person to answer a question!
Date published: 2023-05-07
Rated 5 out of 5 by
Herman Who from
Very easy to follow
My experience with this product has been simply great...
Date published: 2023-05-07
Rated 5 out of 5 by
Closcampos11110 from
Great experience
Turbo tax continues to provide all the tools to file
Date published: 2023-05-07
Rated 1 out of 5 by
ortizclan from
Disappointed with increase costs
Product is fine, but $45 for additional state and that doesn't include the eFiling. Ridiculous! Been a Turbo Tax user since the 90's and very disappointed with how much the fees have gone up.
Date published: 2023-05-07
Rated 4 out of 5 by
itc5 from
good service
easy and quick! got a refund and liked the interface
All TurboTax® Offerings Reviews - Page 116
Date published: 2023-05-07
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
hisky from
Didn't accept my debit or credit cards
I opt out to pay the $44 premium fee. I wanted to use my credit card and I spent hours calling my bank, trying to get help from turbo tax online and through their phone services and no one could help me. I ended up paying the $44 fee. This experience was a lot worse than last year and previous years before that. Not very happy.
Date published: 2023-05-07
Rated 3 out of 5 by
Jason 42 from
Okay
It went fine. It brought you through step by step.
Date published: 2023-05-07
Rated 4 out of 5 by
Andy1520 from
Struggle with Income from sale of propoerty
Could not get the form to enter the proceeds from the sale of property. Gave it a few hours, and tried again, and figured out the right key strokes!?!
Date published: 2023-05-07
Rated 4 out of 5 by
SelfEmployedDND from
Nice and Easy
The program made filing easy- I had a couple of things to fix on my end, but even fixing those with the program was easy with the FAQ section- my only complaint is that I had to use the FAQ section though- the program wouldn't take me to the section I needed to fix (stuff to do with Healthcare)... Honestly, I'd give it a 5 if it weren't for that... so as it stands I'd give it a 4.5-4.7 :)
Date published: 2023-05-07
Rated 5 out of 5 by
Noelia T from
Reliable
Been with TurboTax for 8 years. No issues or complaints. Reliable and trustworthy.
Date published: 2023-05-07
Rated 5 out of 5 by
JC460911 from
4th Year to use TurboTax. Satisfied
Only problem is the computer bot on the phone refused to connect me to a real person to answer a question!
Date published: 2023-05-07
Rated 5 out of 5 by
Herman Who from
Very easy to follow
My experience with this product has been simply great...
Date published: 2023-05-07
Rated 5 out of 5 by
Closcampos11110 from
Great experience
Turbo tax continues to provide all the tools to file
Date published: 2023-05-07
Rated 1 out of 5 by
ortizclan from
Disappointed with increase costs
Product is fine, but $45 for additional state and that doesn't include the eFiling. Ridiculous! Been a Turbo Tax user since the 90's and very disappointed with how much the fees have gone up.
Date published: 2023-05-07
Rated 4 out of 5 by
itc5 from
good service
easy and quick! got a refund and liked the interface
All TurboTax® Offerings Reviews - Page 116
Date published: 2023-05-07