TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 4 out of 5 by
MissouriJ from
Turbo tax is very good but...
I have been using turbotax for 15 plus years. In the beginning it was AMAZING! I have noticed over the last few years that they have made it less amazing and probably by design. I know they want to upsell you on the tax experts, but I really liked being able to see the actual forms as I was answering their questions. This feature doesn't seem to be available, at least in the online version. I use the premier edition and operate some small business ventures as well as have a full time job. Please bring back the ability to view the IRS forms. Sometimes your questions aren't precise enough to provide clear understanding of what is being asked. I then have to Google my questions and pray for accurate information. For instance, it is not entirely clear where and when to enter my insurance premiums as I am self employed but also work a full time job that has no medical benefit offered. I purchased the policy from the Marketplace as well. So can I enter it as a self employed health insurance deduction? Or in the regular deductions section? Both of which say to NOT enter premiums that were paid through the government Marketplace. So where then? Maybe if I could have actually seen the form, it would have made more sense to me, I still give them a 4 star rating because my situation is a little unusual.
Date published: 2023-04-18
Rated 5 out of 5 by
Jack2354 from
TurboTax Quick and Easy
TurboTax was excellent, quick and easy to use, was extremely intuitive. :)
Date published: 2023-04-18
Rated 5 out of 5 by
kittybittytitty from
I use Turbo Tax Every Year!
EASY! Just like a CPA, i know bc i use to go to one! I use to know nothing about taxes, I'm a hair stylist, I've been using Turbo Tax for 8 years now! Simple! Cheap! Convenient! They even found write offs my accountant never mentioned! I love them!!
Date published: 2023-04-18
Rated 5 out of 5 by
Cindy2642 from
Turbo Tax is easy and efficient
I have been using Turbo Tac for about 10 years and always get good service.
Date published: 2023-04-18
Rated 5 out of 5 by
Bobby the boo from
Turbo tax is awesome
Works great couldn’t be better. Recommended for all
Date published: 2023-04-18
Rated 5 out of 5 by
Hspinkgirl from
More user-friendly than ever!
I have always used Turbo Tax, but in the past few years, I had hired someone to do it for me. With the ease of use, not only was it easy for me to use, but it was more intuitive than it was even 8 years ago! I also got a better tax break because of the questions and guidance!
Date published: 2023-04-18
Rated 5 out of 5 by
Scott is my name from
Pretty easy and convenient, not cheap
Had a little trouble with 1099-B but search function was helpful.
Date published: 2023-04-18
Rated 4 out of 5 by
21Flipside from
Overall good, needs better all use of intuitive pr
I used CD software for my 2021 taxes, same user account, yet 2021 records not accessible.
Date published: 2023-04-18
Rated 4 out of 5 by
Turbod3298 from
Long Time Turbo Tax User
I've used TurboTax for several years. It's comprehensive and easy to navigate. The only thing that I would complain about is the fees. They seem to be higher every year.
Date published: 2023-04-18
Rated 4 out of 5 by
Gdshaw from
Turbo Tax Is Good
Everything went well. It was easy to use and fast.
All TurboTax® Offerings Reviews - Page 1145
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
MissouriJ from
Turbo tax is very good but...
I have been using turbotax for 15 plus years. In the beginning it was AMAZING! I have noticed over the last few years that they have made it less amazing and probably by design. I know they want to upsell you on the tax experts, but I really liked being able to see the actual forms as I was answering their questions. This feature doesn't seem to be available, at least in the online version. I use the premier edition and operate some small business ventures as well as have a full time job. Please bring back the ability to view the IRS forms. Sometimes your questions aren't precise enough to provide clear understanding of what is being asked. I then have to Google my questions and pray for accurate information. For instance, it is not entirely clear where and when to enter my insurance premiums as I am self employed but also work a full time job that has no medical benefit offered. I purchased the policy from the Marketplace as well. So can I enter it as a self employed health insurance deduction? Or in the regular deductions section? Both of which say to NOT enter premiums that were paid through the government Marketplace. So where then? Maybe if I could have actually seen the form, it would have made more sense to me, I still give them a 4 star rating because my situation is a little unusual.
Date published: 2023-04-18
Rated 5 out of 5 by
Jack2354 from
TurboTax Quick and Easy
TurboTax was excellent, quick and easy to use, was extremely intuitive. :)
Date published: 2023-04-18
Rated 5 out of 5 by
kittybittytitty from
I use Turbo Tax Every Year!
EASY! Just like a CPA, i know bc i use to go to one! I use to know nothing about taxes, I'm a hair stylist, I've been using Turbo Tax for 8 years now! Simple! Cheap! Convenient! They even found write offs my accountant never mentioned! I love them!!
Date published: 2023-04-18
Rated 5 out of 5 by
Cindy2642 from
Turbo Tax is easy and efficient
I have been using Turbo Tac for about 10 years and always get good service.
Date published: 2023-04-18
Rated 5 out of 5 by
Bobby the boo from
Turbo tax is awesome
Works great couldn’t be better. Recommended for all
Date published: 2023-04-18
Rated 5 out of 5 by
Hspinkgirl from
More user-friendly than ever!
I have always used Turbo Tax, but in the past few years, I had hired someone to do it for me. With the ease of use, not only was it easy for me to use, but it was more intuitive than it was even 8 years ago! I also got a better tax break because of the questions and guidance!
Date published: 2023-04-18
Rated 5 out of 5 by
Scott is my name from
Pretty easy and convenient, not cheap
Had a little trouble with 1099-B but search function was helpful.
Date published: 2023-04-18
Rated 4 out of 5 by
21Flipside from
Overall good, needs better all use of intuitive pr
I used CD software for my 2021 taxes, same user account, yet 2021 records not accessible.
Date published: 2023-04-18
Rated 4 out of 5 by
Turbod3298 from
Long Time Turbo Tax User
I've used TurboTax for several years. It's comprehensive and easy to navigate. The only thing that I would complain about is the fees. They seem to be higher every year.
Date published: 2023-04-18
Rated 4 out of 5 by
Gdshaw from
Turbo Tax Is Good
Everything went well. It was easy to use and fast.
All TurboTax® Offerings Reviews - Page 1145
Date published: 2023-04-18