TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo tax is very good but... I have been using turbotax for 15 plus years. In the beginning it was AMAZING! I have noticed over the last few years that they have made it less amazing and probably by design. I know they want to upsell you on the tax experts, but I really liked being able to see the actual forms as I was answering their questions. This feature doesn't seem to be available, at least in the online version. I use the premier edition and operate some small business ventures as well as have a full time job. Please bring back the ability to view the IRS forms. Sometimes your questions aren't precise enough to provide clear understanding of what is being asked. I then have to Google my questions and pray for accurate information. For instance, it is not entirely clear where and when to enter my insurance premiums as I am self employed but also work a full time job that has no medical benefit offered. I purchased the policy from the Marketplace as well. So can I enter it as a self employed health insurance deduction? Or in the regular deductions section? Both of which say to NOT enter premiums that were paid through the government Marketplace. So where then? Maybe if I could have actually seen the form, it would have made more sense to me, I still give them a 4 star rating because my situation is a little unusual.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Quick and Easy TurboTax was excellent, quick and easy to use, was extremely intuitive. :)
Date published: 2023-04-18
Rated 5 out of 5 by from I use Turbo Tax Every Year! EASY! Just like a CPA, i know bc i use to go to one! I use to know nothing about taxes, I'm a hair stylist, I've been using Turbo Tax for 8 years now! Simple! Cheap! Convenient! They even found write offs my accountant never mentioned! I love them!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy and efficient I have been using Turbo Tac for about 10 years and always get good service.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome Works great couldn’t be better. Recommended for all
Date published: 2023-04-18
Rated 5 out of 5 by from More user-friendly than ever! I have always used Turbo Tax, but in the past few years, I had hired someone to do it for me. With the ease of use, not only was it easy for me to use, but it was more intuitive than it was even 8 years ago! I also got a better tax break because of the questions and guidance!
Date published: 2023-04-18
Rated 5 out of 5 by from Pretty easy and convenient, not cheap Had a little trouble with 1099-B but search function was helpful.
Date published: 2023-04-18
Rated 4 out of 5 by from Overall good, needs better all use of intuitive pr I used CD software for my 2021 taxes, same user account, yet 2021 records not accessible.
Date published: 2023-04-18
Rated 4 out of 5 by from Long Time Turbo Tax User I've used TurboTax for several years. It's comprehensive and easy to navigate. The only thing that I would complain about is the fees. They seem to be higher every year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Is Good Everything went well. It was easy to use and fast.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1145
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is very good but... I have been using turbotax for 15 plus years. In the beginning it was AMAZING! I have noticed over the last few years that they have made it less amazing and probably by design. I know they want to upsell you on the tax experts, but I really liked being able to see the actual forms as I was answering their questions. This feature doesn't seem to be available, at least in the online version. I use the premier edition and operate some small business ventures as well as have a full time job. Please bring back the ability to view the IRS forms. Sometimes your questions aren't precise enough to provide clear understanding of what is being asked. I then have to Google my questions and pray for accurate information. For instance, it is not entirely clear where and when to enter my insurance premiums as I am self employed but also work a full time job that has no medical benefit offered. I purchased the policy from the Marketplace as well. So can I enter it as a self employed health insurance deduction? Or in the regular deductions section? Both of which say to NOT enter premiums that were paid through the government Marketplace. So where then? Maybe if I could have actually seen the form, it would have made more sense to me, I still give them a 4 star rating because my situation is a little unusual.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Quick and Easy TurboTax was excellent, quick and easy to use, was extremely intuitive. :)
Date published: 2023-04-18
Rated 5 out of 5 by from I use Turbo Tax Every Year! EASY! Just like a CPA, i know bc i use to go to one! I use to know nothing about taxes, I'm a hair stylist, I've been using Turbo Tax for 8 years now! Simple! Cheap! Convenient! They even found write offs my accountant never mentioned! I love them!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy and efficient I have been using Turbo Tac for about 10 years and always get good service.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome Works great couldn’t be better. Recommended for all
Date published: 2023-04-18
Rated 5 out of 5 by from More user-friendly than ever! I have always used Turbo Tax, but in the past few years, I had hired someone to do it for me. With the ease of use, not only was it easy for me to use, but it was more intuitive than it was even 8 years ago! I also got a better tax break because of the questions and guidance!
Date published: 2023-04-18
Rated 5 out of 5 by from Pretty easy and convenient, not cheap Had a little trouble with 1099-B but search function was helpful.
Date published: 2023-04-18
Rated 4 out of 5 by from Overall good, needs better all use of intuitive pr I used CD software for my 2021 taxes, same user account, yet 2021 records not accessible.
Date published: 2023-04-18
Rated 4 out of 5 by from Long Time Turbo Tax User I've used TurboTax for several years. It's comprehensive and easy to navigate. The only thing that I would complain about is the fees. They seem to be higher every year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Is Good Everything went well. It was easy to use and fast.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1145