TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax is great! TurboTax is very user friendly. The tools provided make it easy to understand
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use tool Easy, quick, understandable language & if stuck, help is there
Date published: 2023-04-18
Rated 5 out of 5 by from Love it! Turbotax made getting my tax return easy. I also felt like it took away any doubts I had about whether I had filled things out correctly. What a relief!
Date published: 2023-04-18
Rated 4 out of 5 by from Solid/Helpful but Expensive As always TurboTax does a great job walking you through the whole process. They do make the process as painless as possible. I think $178 to file my federal and state taxes is a bit steep though. I think under $100 is far more reasonable based on my tax situation. I had more 1099 (self employment income) than ever before this year. I wish TurboTax gave some recommendations about ways to track those expenses. I hadn't really been doing that. Even like a deal for their customers for one of the many apps out there would be nice. I also tried to sync my bank account I use to see if I could find some qualifying expenses and for whatever reason that process didn't work so that was frustrating.
Date published: 2023-04-18
Rated 3 out of 5 by from I ALWAYS LIKED IT I HAD ALWAYS LIKE THIS SERVICE THIS YEAR I HAD MAIN ISSUES THAT I AM SURE CAN BE FIX
Date published: 2023-04-18
Rated 5 out of 5 by from Very thorough, definitely worth going extra mile Very thorough, definitely worth going extra mile, especially on self-employment tax section. Itemized deductions worked for me.
Date published: 2023-04-18
Rated 2 out of 5 by from Was great until I found out I could not downgrade Tax stuff was great! However, I somehow got onto the premier plan and in order to downgrade, you have to clear your ENTIRE return. So if you find out at the end you are out of luck unless you just love filling it all out again.
Date published: 2023-04-18
Rated 1 out of 5 by from lot of bugs Not happy with Turbo Tax this time. Lot of bugs. Please have that fixed in future releases. I used a coupon and it worked first time, but when I went and reviewed it, its gone and not working after that.
Date published: 2023-04-18
Rated 5 out of 5 by from very good just in time Butturbo would not finnish my 16 year old daughters return??
Date published: 2023-04-18
Rated 2 out of 5 by from Forms to Print After the painful process of not understanding the descriptions for certain forms that I haven't previously needed, paying, and e-filing, it says that there are forms that I need to print and mail... but it doesn't work nor does it tell me which forms they are!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1141
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great! TurboTax is very user friendly. The tools provided make it easy to understand
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use tool Easy, quick, understandable language & if stuck, help is there
Date published: 2023-04-18
Rated 5 out of 5 by from Love it! Turbotax made getting my tax return easy. I also felt like it took away any doubts I had about whether I had filled things out correctly. What a relief!
Date published: 2023-04-18
Rated 4 out of 5 by from Solid/Helpful but Expensive As always TurboTax does a great job walking you through the whole process. They do make the process as painless as possible. I think $178 to file my federal and state taxes is a bit steep though. I think under $100 is far more reasonable based on my tax situation. I had more 1099 (self employment income) than ever before this year. I wish TurboTax gave some recommendations about ways to track those expenses. I hadn't really been doing that. Even like a deal for their customers for one of the many apps out there would be nice. I also tried to sync my bank account I use to see if I could find some qualifying expenses and for whatever reason that process didn't work so that was frustrating.
Date published: 2023-04-18
Rated 3 out of 5 by from I ALWAYS LIKED IT I HAD ALWAYS LIKE THIS SERVICE THIS YEAR I HAD MAIN ISSUES THAT I AM SURE CAN BE FIX
Date published: 2023-04-18
Rated 5 out of 5 by from Very thorough, definitely worth going extra mile Very thorough, definitely worth going extra mile, especially on self-employment tax section. Itemized deductions worked for me.
Date published: 2023-04-18
Rated 2 out of 5 by from Was great until I found out I could not downgrade Tax stuff was great! However, I somehow got onto the premier plan and in order to downgrade, you have to clear your ENTIRE return. So if you find out at the end you are out of luck unless you just love filling it all out again.
Date published: 2023-04-18
Rated 1 out of 5 by from lot of bugs Not happy with Turbo Tax this time. Lot of bugs. Please have that fixed in future releases. I used a coupon and it worked first time, but when I went and reviewed it, its gone and not working after that.
Date published: 2023-04-18
Rated 5 out of 5 by from very good just in time Butturbo would not finnish my 16 year old daughters return??
Date published: 2023-04-18
Rated 2 out of 5 by from Forms to Print After the painful process of not understanding the descriptions for certain forms that I haven't previously needed, paying, and e-filing, it says that there are forms that I need to print and mail... but it doesn't work nor does it tell me which forms they are!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1141