TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from 2022 Tax Returns Great process. Easy to follow. Would be helpful to include more information/requirements for local taxes
Date published: 2023-04-18
Rated 3 out of 5 by from Longtime user, not happy this year Okay here you go, it's only two things but the first made me so frustrated... AGAIN this year. I worked for Apple, it's not the computer. 1) You have got to fix it's deductible for Mac users or you HAVE to change your program to accommodate the fact that we used it but couldn't import. It tries to make you account for all the items and such or won't let you manually enter any amounts over $300. SUPER unhappy about the lack of importing, then messing you up. I ended up using my totals but just putting in multiple donations for the same day totaling the correct amount as a workaround. If I get audited, you can explain. Took me well over an hour to finish adding the three donations. Ugh. 2) My credit card info and name etc should be able to use the auto populate feature. Not sure if again this is a Mac issue for you or it's everyone, but this is so basic. The features are all there and they work otherwise, but this is frustrating me enough to consider a different product after using your software for a very long time.
Date published: 2023-04-18
Rated 2 out of 5 by from First year using This is the first time I've used Turbo Tax Live Assisted. Taxes always stress me out, normally I take them in to have my accountant do them for me. So I choose to do them myself with Turbo Tax this year. If all goes well, I'll return next year to file again.
Date published: 2023-04-18
Rated 4 out of 5 by from Quick and easy to navigate I've used Turbo Tax for the past several years. Their website menus make it easy to navigate, so I can skip over the minutiae I'm not interested in. Plus, they can import all (or most) of my data, sparing me the headache of manual entry. Taxes suck. Turbo Tax makes sucky taxes less sucky. By golly, less really is more! (fist bump Mies van der Rohe)
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax was a nightmare. There were issues, for hours, just trying to log on. Then there were issues, again, logging on to finish.Then there were issues in paying, and to add insult to injury, the little amount I am getting back covers far less than I had to pay. You have to pick what product to purchase before you even know what you actually need. Very expensive lesson. It was one big nightmare.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax was great everything was easy to follow and fast great service
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Software Great software and very efficient. I would recommend this to anyone wanting to do there taxes.
Date published: 2023-04-18
Rated 2 out of 5 by from Secret Fee for paying with refund I am a 24year old teacher who barely makes enough to survive. Your site effectively stole from me by tacking on an additional hidden fee when I opted to pay with my refund-- this hidden fee was not available to be seen until the last 3 button clicks to submit. shame on you. so disgusting
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use. This is my 8th year filing through TT. This last year i got married, moved to a different state, changed jobs and had 6 weeks of unemployment pay. I was nervous about filing, but it was very easy. Thank you Anne
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax is the only viable option due to lobbying I hate that this is the only choice. Taxes shouldn't be hard. They suck in the USA because of THIS COMPANY lobbying to make them like this. Ugh.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1141
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2022 Tax Returns Great process. Easy to follow. Would be helpful to include more information/requirements for local taxes
Date published: 2023-04-18
Rated 3 out of 5 by from Longtime user, not happy this year Okay here you go, it's only two things but the first made me so frustrated... AGAIN this year. I worked for Apple, it's not the computer. 1) You have got to fix it's deductible for Mac users or you HAVE to change your program to accommodate the fact that we used it but couldn't import. It tries to make you account for all the items and such or won't let you manually enter any amounts over $300. SUPER unhappy about the lack of importing, then messing you up. I ended up using my totals but just putting in multiple donations for the same day totaling the correct amount as a workaround. If I get audited, you can explain. Took me well over an hour to finish adding the three donations. Ugh. 2) My credit card info and name etc should be able to use the auto populate feature. Not sure if again this is a Mac issue for you or it's everyone, but this is so basic. The features are all there and they work otherwise, but this is frustrating me enough to consider a different product after using your software for a very long time.
Date published: 2023-04-18
Rated 2 out of 5 by from First year using This is the first time I've used Turbo Tax Live Assisted. Taxes always stress me out, normally I take them in to have my accountant do them for me. So I choose to do them myself with Turbo Tax this year. If all goes well, I'll return next year to file again.
Date published: 2023-04-18
Rated 4 out of 5 by from Quick and easy to navigate I've used Turbo Tax for the past several years. Their website menus make it easy to navigate, so I can skip over the minutiae I'm not interested in. Plus, they can import all (or most) of my data, sparing me the headache of manual entry. Taxes suck. Turbo Tax makes sucky taxes less sucky. By golly, less really is more! (fist bump Mies van der Rohe)
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax was a nightmare. There were issues, for hours, just trying to log on. Then there were issues, again, logging on to finish.Then there were issues in paying, and to add insult to injury, the little amount I am getting back covers far less than I had to pay. You have to pick what product to purchase before you even know what you actually need. Very expensive lesson. It was one big nightmare.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax was great everything was easy to follow and fast great service
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Software Great software and very efficient. I would recommend this to anyone wanting to do there taxes.
Date published: 2023-04-18
Rated 2 out of 5 by from Secret Fee for paying with refund I am a 24year old teacher who barely makes enough to survive. Your site effectively stole from me by tacking on an additional hidden fee when I opted to pay with my refund-- this hidden fee was not available to be seen until the last 3 button clicks to submit. shame on you. so disgusting
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use. This is my 8th year filing through TT. This last year i got married, moved to a different state, changed jobs and had 6 weeks of unemployment pay. I was nervous about filing, but it was very easy. Thank you Anne
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax is the only viable option due to lobbying I hate that this is the only choice. Taxes shouldn't be hard. They suck in the USA because of THIS COMPANY lobbying to make them like this. Ugh.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1141