TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo tax hits it out of the park again It is intuitive and easy to use Turbo Tax is Brilliant
Date published: 2023-04-18
Rated 1 out of 5 by from 2023Turbo Tax Deluxe has PROBLEMS 800 # was helpful #1 try but the real estate tax deductions recap/visit and amend and review is dysfunctional- it takes 800# insiders about 25 minutes ( with the help of supervisors) to fix the mechanics with a work around and that in fact seems to have been a contribution of others NOT INTUIT- disappointing so is the AI to get to them it's a joke and a bad experience on paying users- Intuit is experimenting on us and we are still paying premium prices! Additional paying premium prices in 2023 Turbo Tax Deluxe FAILED TO ALLOW ME TO E-FILE causing another engagement with Customer service via the AI misfit 2X and this time having NO SOLUTION to the message "The submission is a duplicate that was previously received" "Please contact customer service" No filing and finally a frustrating 30 minutes with Customer service and supervisor on Glance with of course a disconnect - had my email and phone given in the beginning of the conversation. Know people or busy but it's now 2 hours later no call back nor solution. EXPCEPT DYI print out 40 pages + all the detail W2s- 1099's ect USPO Mailed with a $ 9.40 mailing charge to IRS New Mexico. I am happy know - Turbo is suppose to be a productivity tool and efficient and effective my experience is NO for the 2023 version and having to add my time to additionally weather the problems and in the end paying additional $ 9.40 and the time now about a total of 2 extra hours with stuff that has no connection to data entry and the actual real time tax preparation that the program promotes. I am a multi year user saying this and taking more time to do so. I have the reference numbers o the call ins
Date published: 2023-04-18
Rated 5 out of 5 by from 2022 easy to use as always. would like to see more info and assistance with per diem deductions
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is made for us! This was easy. Great site. It keeps getting more costly every year, charge what it was 3 years ago.
Date published: 2023-04-18
Rated 5 out of 5 by from TAX EXPERT WAS GREAT GOT CONFUSED AND A TAX EXPERT CALLED AND WALKED ME THOUGH GETTING EVERYTHING STRAIGHTEN OUT.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Procedures My experience was mostly overall great once i settled down, slowly went thru each step took my time inserting the information. Also thought the QR code picture taking was a great help for me this year.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Always easiest way to get this done. Easiest way to get it done.
Date published: 2023-04-18
Rated 5 out of 5 by from Very convenient Very easy to understand and leaves one feeling confident
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Best tax prep service maximum return possible YAY!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax is great but is getting more expensive Is a solid tool I have used for many years. Having the transfer of data from prior years and simplification of data ingest from 3rd party sources like investment firms, banks, employers, etc. helps quite a bit. Still don't like the way trades have to be addressed for state residents who are non-residents, if you have lots of trades you have to go through each one and click 3 clicks to enable it for tax-exemption from the other state. Product is ridiculously expensive now, I recall 3 years ago it was $59. Now the cheapest version is 2x that. What caused all of these increased prices? I can tell you - when Intuit redesigned their entire app to be cloud native, it drove their infrastructure costs up 3.5x, so they just simply passed that on to the consumer. We saw zero value from that other than maybe a bit less of slowdown of webpages on due dates. Gotta lot changing just for the sake of changing!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1133
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax hits it out of the park again It is intuitive and easy to use Turbo Tax is Brilliant
Date published: 2023-04-18
Rated 1 out of 5 by from 2023Turbo Tax Deluxe has PROBLEMS 800 # was helpful #1 try but the real estate tax deductions recap/visit and amend and review is dysfunctional- it takes 800# insiders about 25 minutes ( with the help of supervisors) to fix the mechanics with a work around and that in fact seems to have been a contribution of others NOT INTUIT- disappointing so is the AI to get to them it's a joke and a bad experience on paying users- Intuit is experimenting on us and we are still paying premium prices! Additional paying premium prices in 2023 Turbo Tax Deluxe FAILED TO ALLOW ME TO E-FILE causing another engagement with Customer service via the AI misfit 2X and this time having NO SOLUTION to the message "The submission is a duplicate that was previously received" "Please contact customer service" No filing and finally a frustrating 30 minutes with Customer service and supervisor on Glance with of course a disconnect - had my email and phone given in the beginning of the conversation. Know people or busy but it's now 2 hours later no call back nor solution. EXPCEPT DYI print out 40 pages + all the detail W2s- 1099's ect USPO Mailed with a $ 9.40 mailing charge to IRS New Mexico. I am happy know - Turbo is suppose to be a productivity tool and efficient and effective my experience is NO for the 2023 version and having to add my time to additionally weather the problems and in the end paying additional $ 9.40 and the time now about a total of 2 extra hours with stuff that has no connection to data entry and the actual real time tax preparation that the program promotes. I am a multi year user saying this and taking more time to do so. I have the reference numbers o the call ins
Date published: 2023-04-18
Rated 5 out of 5 by from 2022 easy to use as always. would like to see more info and assistance with per diem deductions
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is made for us! This was easy. Great site. It keeps getting more costly every year, charge what it was 3 years ago.
Date published: 2023-04-18
Rated 5 out of 5 by from TAX EXPERT WAS GREAT GOT CONFUSED AND A TAX EXPERT CALLED AND WALKED ME THOUGH GETTING EVERYTHING STRAIGHTEN OUT.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Procedures My experience was mostly overall great once i settled down, slowly went thru each step took my time inserting the information. Also thought the QR code picture taking was a great help for me this year.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Always easiest way to get this done. Easiest way to get it done.
Date published: 2023-04-18
Rated 5 out of 5 by from Very convenient Very easy to understand and leaves one feeling confident
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Best tax prep service maximum return possible YAY!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax is great but is getting more expensive Is a solid tool I have used for many years. Having the transfer of data from prior years and simplification of data ingest from 3rd party sources like investment firms, banks, employers, etc. helps quite a bit. Still don't like the way trades have to be addressed for state residents who are non-residents, if you have lots of trades you have to go through each one and click 3 clicks to enable it for tax-exemption from the other state. Product is ridiculously expensive now, I recall 3 years ago it was $59. Now the cheapest version is 2x that. What caused all of these increased prices? I can tell you - when Intuit redesigned their entire app to be cloud native, it drove their infrastructure costs up 3.5x, so they just simply passed that on to the consumer. We saw zero value from that other than maybe a bit less of slowdown of webpages on due dates. Gotta lot changing just for the sake of changing!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1133