TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from frustrating to use with the errors it returned I've used TurboTax for at least the last 7 years because obviously they are the dominant player in the tax prep market, and they seemed to have better ease to help find deductions for those with sole proprietorship. The frustrating part is that from year to year the software returns errors at the end checks, and it shows you the errors on a line by line basis on the actual return, so you have no idea how to answer them or what it will do to the return, so then you are stuck trying to figure out if you answered correctly. This happened with assets (this is a frequent pain point with Turbo Tax) so in the end it was just easier to not do the listing of assets to get a depreciation deduction.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is very helpful In general I think it is very helpful program. It does take away much of the worry about if information has been entered correctly and catches things I wouldn't have thought to check. I really appreciate that it looks at so many things and walks you through so much. The non-resident state income section for remote work has greatly improved in the last few years. I also appreciate that I can compare to previous years and that things, like interest sources, are included by default so I don't have to enter them from scratch. A little more information on what should be included for state adjusted gross income could be helpful, particularly for those of us filing in multiple states. It was annoying that I had to re-enter payment information for Federal when I realized an entry mistake on a W-2 during my review of the paperwork. I think a draft version of the paperwork should be available before you enter the information for federal/state refund/payment (definitely understand though why it isn't available before paying Turbotax). I find the number of upselling screens for the next level tax programs annoying but deal with them because I like the product in general. I wish that it would have let me enter all of the boxes for an INT-DIV. It only let me enter income but didn't ask me about taxes withheld. It said to check in the Deductions section but none of the options seemed to apply. I am sure this changed from years past. I know it may not be needed if it is a small amount but it is reassuring to know that all my information is being included in review. I also noticed that sometimes, at least in Firefox, screens wouldn't load initially with vertical scrolling bars so I couldn't always get to the next page without reloading. First noticed it on the screen to agree with 3rd party credit card payment terms for Federal but then happened again during fixing the W2 mistake.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Good It Was Great. I did it in time. This taught me a lesson.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy to use and understand! Very easy to use the guided version. followed the steps and I love that I can see my previous years in one place
Date published: 2023-04-18
Rated 3 out of 5 by from Everything Was Great, Except... I've been using TurboTax for 10 years, and have been extremely happy with it... until now. Everything was excellent about the experience until it came time to enter a RSU sell-to-cover transaction. Utterly unclear, no direction, and completely confusing for entering this pretty normal transaction. I spent frustrated hours trying to figure out how to properly capture within the TurboTax 1099-B form. I guess it's a lesson learned for next tax season, but I'm never getting that time back.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax is very easy to navigate and find info. I found it easy to find where to enter my info over the last few years of doing my own taxes using turbo tax.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome turbotax Easy to use. highly recommended. Will definitely use again.
Date published: 2023-04-18
Rated 3 out of 5 by from Costly its too expensive its too expensive its too expensive
Date published: 2023-04-18
Rated 3 out of 5 by from Time For A Change I find the use of Turbo Tax to be great for simple filings and for meeting the deadline, but the cost is that of a tax preparer and overly priced for an automated process that I'm not confident all my options for deductions are being examined. I think I will use a personal tax preparer next year.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy - it's a bit scary! I have been using Turbo Tax for many years. The quick and easy "interview" process covers everything.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1131
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from frustrating to use with the errors it returned I've used TurboTax for at least the last 7 years because obviously they are the dominant player in the tax prep market, and they seemed to have better ease to help find deductions for those with sole proprietorship. The frustrating part is that from year to year the software returns errors at the end checks, and it shows you the errors on a line by line basis on the actual return, so you have no idea how to answer them or what it will do to the return, so then you are stuck trying to figure out if you answered correctly. This happened with assets (this is a frequent pain point with Turbo Tax) so in the end it was just easier to not do the listing of assets to get a depreciation deduction.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is very helpful In general I think it is very helpful program. It does take away much of the worry about if information has been entered correctly and catches things I wouldn't have thought to check. I really appreciate that it looks at so many things and walks you through so much. The non-resident state income section for remote work has greatly improved in the last few years. I also appreciate that I can compare to previous years and that things, like interest sources, are included by default so I don't have to enter them from scratch. A little more information on what should be included for state adjusted gross income could be helpful, particularly for those of us filing in multiple states. It was annoying that I had to re-enter payment information for Federal when I realized an entry mistake on a W-2 during my review of the paperwork. I think a draft version of the paperwork should be available before you enter the information for federal/state refund/payment (definitely understand though why it isn't available before paying Turbotax). I find the number of upselling screens for the next level tax programs annoying but deal with them because I like the product in general. I wish that it would have let me enter all of the boxes for an INT-DIV. It only let me enter income but didn't ask me about taxes withheld. It said to check in the Deductions section but none of the options seemed to apply. I am sure this changed from years past. I know it may not be needed if it is a small amount but it is reassuring to know that all my information is being included in review. I also noticed that sometimes, at least in Firefox, screens wouldn't load initially with vertical scrolling bars so I couldn't always get to the next page without reloading. First noticed it on the screen to agree with 3rd party credit card payment terms for Federal but then happened again during fixing the W2 mistake.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Good It Was Great. I did it in time. This taught me a lesson.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy to use and understand! Very easy to use the guided version. followed the steps and I love that I can see my previous years in one place
Date published: 2023-04-18
Rated 3 out of 5 by from Everything Was Great, Except... I've been using TurboTax for 10 years, and have been extremely happy with it... until now. Everything was excellent about the experience until it came time to enter a RSU sell-to-cover transaction. Utterly unclear, no direction, and completely confusing for entering this pretty normal transaction. I spent frustrated hours trying to figure out how to properly capture within the TurboTax 1099-B form. I guess it's a lesson learned for next tax season, but I'm never getting that time back.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax is very easy to navigate and find info. I found it easy to find where to enter my info over the last few years of doing my own taxes using turbo tax.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome turbotax Easy to use. highly recommended. Will definitely use again.
Date published: 2023-04-18
Rated 3 out of 5 by from Costly its too expensive its too expensive its too expensive
Date published: 2023-04-18
Rated 3 out of 5 by from Time For A Change I find the use of Turbo Tax to be great for simple filings and for meeting the deadline, but the cost is that of a tax preparer and overly priced for an automated process that I'm not confident all my options for deductions are being examined. I think I will use a personal tax preparer next year.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy - it's a bit scary! I have been using Turbo Tax for many years. The quick and easy "interview" process covers everything.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1131