TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy This application is relatively easy to navigate through
Date published: 2023-09-04
Rated 5 out of 5 by from Ease of using TurboTax gets better every year! I like the way TurboTax builds on prior years return on the current year, to make the tax filing experience smooth year after year!
Date published: 2023-09-04
Rated 1 out of 5 by from HATE THE INTERFACE I have used turbo tax for years and it has been fine but this new interface is the most annoying thing I have ever experience. We are adults working in our taxes. We don't need to entertain with stupid graphics and cheering message. Hate it. Please stop the non sense. And I am a happy person but there is always a place for everything.
Date published: 2023-09-04
Rated 1 out of 5 by from Did not recognize corrected info -> no e-file! I have several K-1s and was unable to get TurboTax to accept corrected information for the Section 199A entries, even though the corrected information showed correctly when the Federal checks were run after all corrected data entries. This glitch meant that I was unable to e-file, because it refused to let me e-file, 'thinking' that one piece of data was still not entered in the worksheet. I deleted the K-1s and retyped in more than once, but this did not fix the glitch. The 'Help' section was no help. I used TurboTax Premium and was not willing to pay for 'live help' for something that was clearly a glitch. Ultimately, I had to physically mail my returns, both Federal and State, which I think is a wholly inappropriate requirement for this situation, hence the 1 star review. Buyer beware.
Date published: 2023-09-04
Rated 4 out of 5 by from Great Product I am overall happy with Turbo Tax as it is easy to use. I would have given five starts, however, the pricing is way too high.
Date published: 2023-09-04
Rated 5 out of 5 by from Super easy and user friendly!! I felt I was guided the whole way and everything was very simple and friendly.
Date published: 2023-09-04
Rated 5 out of 5 by from Turbotax is easy to use. Turbotax is easy to use and experts are on standby to help. Highly recommend.
Date published: 2023-09-04
Rated 5 out of 5 by from Long time Love with TurboTax!! I LOVE TurboTax! I use them every year and never have any issues. They keep all of my documents stored too so I can go in and access my records instantly any time I need! App and site are super easy to use and navigate. I'd be lost without you TurboTax!! ;)
Date published: 2023-09-04
Rated 4 out of 5 by from Filing Complete! Very easy to follow. Pretty much a fill-in-the-blanks exercise with good explanations.
Date published: 2023-09-04
Rated 5 out of 5 by from Awesome!! Excellent, Awesome,, helpful~~~~~~~~~~~~~~~~~~~~~~~~
Date published: 2023-09-04
All TurboTax® Offerings Reviews - Page 113
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy This application is relatively easy to navigate through
Date published: 2023-09-04
Rated 5 out of 5 by from Ease of using TurboTax gets better every year! I like the way TurboTax builds on prior years return on the current year, to make the tax filing experience smooth year after year!
Date published: 2023-09-04
Rated 1 out of 5 by from HATE THE INTERFACE I have used turbo tax for years and it has been fine but this new interface is the most annoying thing I have ever experience. We are adults working in our taxes. We don't need to entertain with stupid graphics and cheering message. Hate it. Please stop the non sense. And I am a happy person but there is always a place for everything.
Date published: 2023-09-04
Rated 1 out of 5 by from Did not recognize corrected info -> no e-file! I have several K-1s and was unable to get TurboTax to accept corrected information for the Section 199A entries, even though the corrected information showed correctly when the Federal checks were run after all corrected data entries. This glitch meant that I was unable to e-file, because it refused to let me e-file, 'thinking' that one piece of data was still not entered in the worksheet. I deleted the K-1s and retyped in more than once, but this did not fix the glitch. The 'Help' section was no help. I used TurboTax Premium and was not willing to pay for 'live help' for something that was clearly a glitch. Ultimately, I had to physically mail my returns, both Federal and State, which I think is a wholly inappropriate requirement for this situation, hence the 1 star review. Buyer beware.
Date published: 2023-09-04
Rated 4 out of 5 by from Great Product I am overall happy with Turbo Tax as it is easy to use. I would have given five starts, however, the pricing is way too high.
Date published: 2023-09-04
Rated 5 out of 5 by from Super easy and user friendly!! I felt I was guided the whole way and everything was very simple and friendly.
Date published: 2023-09-04
Rated 5 out of 5 by from Turbotax is easy to use. Turbotax is easy to use and experts are on standby to help. Highly recommend.
Date published: 2023-09-04
Rated 5 out of 5 by from Long time Love with TurboTax!! I LOVE TurboTax! I use them every year and never have any issues. They keep all of my documents stored too so I can go in and access my records instantly any time I need! App and site are super easy to use and navigate. I'd be lost without you TurboTax!! ;)
Date published: 2023-09-04
Rated 4 out of 5 by from Filing Complete! Very easy to follow. Pretty much a fill-in-the-blanks exercise with good explanations.
Date published: 2023-09-04
Rated 5 out of 5 by from Awesome!! Excellent, Awesome,, helpful~~~~~~~~~~~~~~~~~~~~~~~~
Date published: 2023-09-04
All TurboTax® Offerings Reviews - Page 113