TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 4 out of 5 by PAH8 from Easy to use if you have all your information I've been using Turbo tax for 8 years now and it is very user friendly. Easy to follow the instructions. Some parts upload into the system. They keep track of previous forms.
Date published: 2023-04-18
Rated 4 out of 5 by JayTeeNJ from Good Product I would like to have a live chat or phone number to call in case I have questions
Date published: 2023-04-18
Rated 5 out of 5 by Arden VV from Turbo Tax is awesome! Turbo Tax is a wonderful platform. It is very intuitive, and I like how it takes you clearly through each step of the process, explains why you are doing different tasks, and includes options to find out additional information about each step with a simple click of a link. I also like that the system remembered all of my information from last year, and could automatically import my W2. Super convenient and saved me some tedious steps, and also helps to avoid user error. Turbo Tax made my filing process extremely smooth, easy, and stress-free last year and this year.
Date published: 2023-04-18
Rated 2 out of 5 by Dodgeman0 from Update Failure After doing everything suggested two times, including a manual update, I'm still getting Microsoft Installer Error 1603. I tried opening my saved TurboTax data file directly to just mail hard copies to the IRS and be done with it but was still forced to do the unsuccessful update. It's now hours until the tax filing deadline and I can't access my return. I solved my problem by uninstalling, then reinstalling TurboTax. I've been a loyal TurboTax user for several years but this problem is making me reconsider my loyalty to the product. The same thing happened last year.
Date published: 2023-04-18
Rated 5 out of 5 by MS T HURST from LOVE THE WALK THRU - SO NOT COMPLICATED. LOVE THE WALK THRU - SO NOT COMPLICATED. MAKES MY TAX EXPERIENCE SOME MUCH BETTER THAN THE EVERYDAY STRESSORS OF COMPLETING A RETURN. EVEN THOUGHT IT WAS LAST MINUTE THIS YEAR
Date published: 2023-04-18
Rated 5 out of 5 by BDPro from Beast Mode!! Easy and simple. First time home buyer/seller. Finished like butter.
Date published: 2023-04-18
Rated 5 out of 5 by Gposas from turbotax was awesome it took less time than i expected. lay out is somewhat easy to understand
Date published: 2023-04-18
Rated 4 out of 5 by dicky do from everything went soomth was easy to user everything was great easy to use would use this method to file next year
Date published: 2023-04-18
Rated 3 out of 5 by Annamarie1 from Overcharging! When I went to efile both of my state returns. TurboTax said it was $20.00, but when Intuit opens and I enter all my payment information ir charges me $25.00. I will not be using Turbo tax next year.
Date published: 2023-04-18
Rated 5 out of 5 by RHunter68 from simple to navigate Easy to use every year I have filed my taxes by myself
All TurboTax® Offerings Reviews - Page 1108
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by PAH8 from Easy to use if you have all your information I've been using Turbo tax for 8 years now and it is very user friendly. Easy to follow the instructions. Some parts upload into the system. They keep track of previous forms.
Date published: 2023-04-18
Rated 4 out of 5 by JayTeeNJ from Good Product I would like to have a live chat or phone number to call in case I have questions
Date published: 2023-04-18
Rated 5 out of 5 by Arden VV from Turbo Tax is awesome! Turbo Tax is a wonderful platform. It is very intuitive, and I like how it takes you clearly through each step of the process, explains why you are doing different tasks, and includes options to find out additional information about each step with a simple click of a link. I also like that the system remembered all of my information from last year, and could automatically import my W2. Super convenient and saved me some tedious steps, and also helps to avoid user error. Turbo Tax made my filing process extremely smooth, easy, and stress-free last year and this year.
Date published: 2023-04-18
Rated 2 out of 5 by Dodgeman0 from Update Failure After doing everything suggested two times, including a manual update, I'm still getting Microsoft Installer Error 1603. I tried opening my saved TurboTax data file directly to just mail hard copies to the IRS and be done with it but was still forced to do the unsuccessful update. It's now hours until the tax filing deadline and I can't access my return. I solved my problem by uninstalling, then reinstalling TurboTax. I've been a loyal TurboTax user for several years but this problem is making me reconsider my loyalty to the product. The same thing happened last year.
Date published: 2023-04-18
Rated 5 out of 5 by MS T HURST from LOVE THE WALK THRU - SO NOT COMPLICATED. LOVE THE WALK THRU - SO NOT COMPLICATED. MAKES MY TAX EXPERIENCE SOME MUCH BETTER THAN THE EVERYDAY STRESSORS OF COMPLETING A RETURN. EVEN THOUGHT IT WAS LAST MINUTE THIS YEAR
Date published: 2023-04-18
Rated 5 out of 5 by BDPro from Beast Mode!! Easy and simple. First time home buyer/seller. Finished like butter.
Date published: 2023-04-18
Rated 5 out of 5 by Gposas from turbotax was awesome it took less time than i expected. lay out is somewhat easy to understand
Date published: 2023-04-18
Rated 4 out of 5 by dicky do from everything went soomth was easy to user everything was great easy to use would use this method to file next year
Date published: 2023-04-18
Rated 3 out of 5 by Annamarie1 from Overcharging! When I went to efile both of my state returns. TurboTax said it was $20.00, but when Intuit opens and I enter all my payment information ir charges me $25.00. I will not be using Turbo tax next year.
Date published: 2023-04-18
Rated 5 out of 5 by RHunter68 from simple to navigate Easy to use every year I have filed my taxes by myself
All TurboTax® Offerings Reviews - Page 1108
Date published: 2023-04-18