TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Was forced to spend $98 due to a $10 tax credit I was set to recieve a tax refund of $610, but information that automatically uploaded caused my return to also show a $10 credit from retirement contributions. Due to the $10, it would not let me file without paying $59 for the Deluxe product, plus a $39 processing fee to have that money deducted from the return! Super unhappy to not have more filing options. This was my 8th year using Turbo Tax but I will not be using it next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Shockingly Easy I actually laughed out loud. Filing took maybe 20 mins. Disappointed that I went to H&R block last year
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbotax!! I've used turbotax for the past 6 years and it's the BEST! User friendly and very simple to use.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased, very simple, very free! Very happy with how easy it was. And how Free it was!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is a great tool!!! Turbo Tax is not only a convenient and resourceful way to complete your taxes, but it is easy to navigate as well.
Date published: 2023-04-18
Rated 5 out of 5 by from excellent easy to use and quick. have used for 10 years. will use again
Date published: 2023-04-18
Rated 1 out of 5 by from The step by step option was blank The step by step option available was blank on the Intuit Turbotax Premier CD software I purchased. Thus making my work longer and more tedious, since I had to use the forms and work from that. I might as well just printed out the forms for free and mailed them in to the IRS. I have used Turbotax for many years, but this year this program has failed for me. I will not be using it next filing tax year. I did try to reach out to Turbotax, but again it did not work and I was back at square one.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Great Software & Informative Have Used for Many Years for Myself and all Family Members and Friends
Date published: 2023-04-18
Rated 5 out of 5 by from Amazing Service Always love of fast and efficient my experiences have progressed over the years with Turbo Tax.
Date published: 2023-04-18
Rated 1 out of 5 by from Meh Hiding ways to decrease the cost of turbo-tax itself & making it challenging to apply discounts isn't great
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1108
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Was forced to spend $98 due to a $10 tax credit I was set to recieve a tax refund of $610, but information that automatically uploaded caused my return to also show a $10 credit from retirement contributions. Due to the $10, it would not let me file without paying $59 for the Deluxe product, plus a $39 processing fee to have that money deducted from the return! Super unhappy to not have more filing options. This was my 8th year using Turbo Tax but I will not be using it next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Shockingly Easy I actually laughed out loud. Filing took maybe 20 mins. Disappointed that I went to H&R block last year
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbotax!! I've used turbotax for the past 6 years and it's the BEST! User friendly and very simple to use.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased, very simple, very free! Very happy with how easy it was. And how Free it was!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is a great tool!!! Turbo Tax is not only a convenient and resourceful way to complete your taxes, but it is easy to navigate as well.
Date published: 2023-04-18
Rated 5 out of 5 by from excellent easy to use and quick. have used for 10 years. will use again
Date published: 2023-04-18
Rated 1 out of 5 by from The step by step option was blank The step by step option available was blank on the Intuit Turbotax Premier CD software I purchased. Thus making my work longer and more tedious, since I had to use the forms and work from that. I might as well just printed out the forms for free and mailed them in to the IRS. I have used Turbotax for many years, but this year this program has failed for me. I will not be using it next filing tax year. I did try to reach out to Turbotax, but again it did not work and I was back at square one.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Great Software & Informative Have Used for Many Years for Myself and all Family Members and Friends
Date published: 2023-04-18
Rated 5 out of 5 by from Amazing Service Always love of fast and efficient my experiences have progressed over the years with Turbo Tax.
Date published: 2023-04-18
Rated 1 out of 5 by from Meh Hiding ways to decrease the cost of turbo-tax itself & making it challenging to apply discounts isn't great
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1108