TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is easy to use. I like it! It was very easy for me to get the best possible refund using Turbo Tax. Thanks turbo tax!
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax is the absolute worst TurboTax is the worst tax option you can possibly use
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo tax is eating everything I have. Turbo Tax used to be a really good app for taxes, but now it seems that they charge for everything. It's still good at your taxes, but they take sooooo much just to do...taxes. If you want personal attention, there's a charge, if you want protection...there's a charge. What happened to helping us. It was free a few years ago but now it's pay pay pay if you want anything done. I loved this app back in the day. Come back to us Turbo. Treat us like customers again.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is user friendly I absolutely love the tax tips they give you along the way.
Date published: 2023-04-18
Rated 3 out of 5 by from Easy to use but expensive It is easy and stress free to use but it is expensive! $120?? There has to be cheaper...I might look for another tax company next year for filing my taxes.
Date published: 2023-04-18
Rated 2 out of 5 by from You maniulate the price You're trying to manipulate how much it takes to file with turbo tax. Just tell us how much it's going to cost in the beginning. It just feels so dishonest. You said it would cost me $100 and I know there will be tax but then youre charging me to file $59 and you didnt tell me until the end so ended up costing me $187. Its just so cringy when corporations do that.
Date published: 2023-04-18
Rated 5 out of 5 by from Makes a complicated task simpler I use the step by step guided method, and it makes for a less stressful process even though it take longer.
Date published: 2023-04-18
Rated 2 out of 5 by from "Free State" not really free TT advertises as free Federal electronic filing with 1 free state electronic filing, but when I got to the point of filing for state, it wouldn't give me the free state electronic filing (maybe there was something about this in the fine print about an income cutoff?) Our household income was near $200k. I also used TT for my retired parents return (who earned almost $80k), and it seemed to go through the free state option, even downloading updated Hawaii state info, but in the end it also wouldn't transmit their state returns for free. Annoying!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax was easy It was quick and easy to file! They make everything simple.
Date published: 2023-04-18
Rated 5 out of 5 by from I AM IMPRESSED I was skeptical about doing my own taxes considering that I had a 1099-NEC and 2 W-2 forms (I work a lot). Turbotax made the process incredibly easy and I am thoroughly impressed with how turbotax experts were able to maximize my return! I am looking forward to utilizing turbotax for my taxes next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1098
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is easy to use. I like it! It was very easy for me to get the best possible refund using Turbo Tax. Thanks turbo tax!
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax is the absolute worst TurboTax is the worst tax option you can possibly use
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo tax is eating everything I have. Turbo Tax used to be a really good app for taxes, but now it seems that they charge for everything. It's still good at your taxes, but they take sooooo much just to do...taxes. If you want personal attention, there's a charge, if you want protection...there's a charge. What happened to helping us. It was free a few years ago but now it's pay pay pay if you want anything done. I loved this app back in the day. Come back to us Turbo. Treat us like customers again.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is user friendly I absolutely love the tax tips they give you along the way.
Date published: 2023-04-18
Rated 3 out of 5 by from Easy to use but expensive It is easy and stress free to use but it is expensive! $120?? There has to be cheaper...I might look for another tax company next year for filing my taxes.
Date published: 2023-04-18
Rated 2 out of 5 by from You maniulate the price You're trying to manipulate how much it takes to file with turbo tax. Just tell us how much it's going to cost in the beginning. It just feels so dishonest. You said it would cost me $100 and I know there will be tax but then youre charging me to file $59 and you didnt tell me until the end so ended up costing me $187. Its just so cringy when corporations do that.
Date published: 2023-04-18
Rated 5 out of 5 by from Makes a complicated task simpler I use the step by step guided method, and it makes for a less stressful process even though it take longer.
Date published: 2023-04-18
Rated 2 out of 5 by from "Free State" not really free TT advertises as free Federal electronic filing with 1 free state electronic filing, but when I got to the point of filing for state, it wouldn't give me the free state electronic filing (maybe there was something about this in the fine print about an income cutoff?) Our household income was near $200k. I also used TT for my retired parents return (who earned almost $80k), and it seemed to go through the free state option, even downloading updated Hawaii state info, but in the end it also wouldn't transmit their state returns for free. Annoying!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax was easy It was quick and easy to file! They make everything simple.
Date published: 2023-04-18
Rated 5 out of 5 by from I AM IMPRESSED I was skeptical about doing my own taxes considering that I had a 1099-NEC and 2 W-2 forms (I work a lot). Turbotax made the process incredibly easy and I am thoroughly impressed with how turbotax experts were able to maximize my return! I am looking forward to utilizing turbotax for my taxes next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1098