TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is awesome! I have always depended on Turbo Tax and they get better every year.
Date published: 2023-04-18
Rated 1 out of 5 by from 1099-R When inputting information regarding 1099-R software say it was income. I never received the money directly, it was a direct rollover to investment company (Fisher). But still showed as income unless you removed it totally, which is wrong. Income is when you receive the $$ into your bank account to spend. not when you roll it over to another account and not able to spend it. There was no way to talk to anyone regarding this issue, unless you paid. Will more then likely I will look for another tax prep company next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy tax filing Always loved using Turbo Tax cause it easy to file taxes with. It is quick and efficient.
Date published: 2023-04-18
Rated 1 out of 5 by from no why was i charged this fee i never selected turbo tax premium and i was charged . $119
Date published: 2023-04-18
Rated 1 out of 5 by from Fine for simple things, but it falls apart quick I've used Turbo Tax for years, but this year broke me. Several major problems really messed up my filing experience and wasted hours: * Couldn't see the affect of changes on my returns without about a dozen extra clicks. * Could not get the right set of options selected to correctly file my Form 8606 for a backdoor Roth conversion. I will have to file this form as an amended return myself. Thanks for nothing Turbo Tax! * How many times do I have to tell you I don't want the Max upgrade?!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome haha~ turbotax is awesome. did you have 1-button solution for a second?
Date published: 2023-04-18
Rated 5 out of 5 by from If you ever need help, TurboTax is there for you. Needed to file an amended return and Turbo Tax had my back every step of the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax once again has come to my rescue, sweet! I returned to Turbo Tax, even though I'm not getting a return. I knew I couldn't go wrong.
Date published: 2023-04-18
Rated 4 out of 5 by from they try reeeeeally hard to upsell for no reason aside from the title - which is not the reason i withheld a star - they seemed to skip checking for a couple MAJOR things that changed to refund I would receive by about $500, despite my claiming a similar deduction the last few years. it's quite possble that i missed it, but the truth is that if i had not caught it myself and wondered when i would have to address it, they may have let me finish without. I had to go back a significant amount to the place where i feel they should have brought it to my attention. this would have been deeply disappointing. suggestion: before letting the customer finish checking federal, for instance, have a pop-up or a "must resolve" kind of thing that might sound like: "hey, last year you did this! did you stop, or can we look at that again?"
Date published: 2023-04-18
Rated 5 out of 5 by from great job simple and easy as possible, made doing taxes a lot more doable
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1097
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome! I have always depended on Turbo Tax and they get better every year.
Date published: 2023-04-18
Rated 1 out of 5 by from 1099-R When inputting information regarding 1099-R software say it was income. I never received the money directly, it was a direct rollover to investment company (Fisher). But still showed as income unless you removed it totally, which is wrong. Income is when you receive the $$ into your bank account to spend. not when you roll it over to another account and not able to spend it. There was no way to talk to anyone regarding this issue, unless you paid. Will more then likely I will look for another tax prep company next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy tax filing Always loved using Turbo Tax cause it easy to file taxes with. It is quick and efficient.
Date published: 2023-04-18
Rated 1 out of 5 by from no why was i charged this fee i never selected turbo tax premium and i was charged . $119
Date published: 2023-04-18
Rated 1 out of 5 by from Fine for simple things, but it falls apart quick I've used Turbo Tax for years, but this year broke me. Several major problems really messed up my filing experience and wasted hours: * Couldn't see the affect of changes on my returns without about a dozen extra clicks. * Could not get the right set of options selected to correctly file my Form 8606 for a backdoor Roth conversion. I will have to file this form as an amended return myself. Thanks for nothing Turbo Tax! * How many times do I have to tell you I don't want the Max upgrade?!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome haha~ turbotax is awesome. did you have 1-button solution for a second?
Date published: 2023-04-18
Rated 5 out of 5 by from If you ever need help, TurboTax is there for you. Needed to file an amended return and Turbo Tax had my back every step of the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax once again has come to my rescue, sweet! I returned to Turbo Tax, even though I'm not getting a return. I knew I couldn't go wrong.
Date published: 2023-04-18
Rated 4 out of 5 by from they try reeeeeally hard to upsell for no reason aside from the title - which is not the reason i withheld a star - they seemed to skip checking for a couple MAJOR things that changed to refund I would receive by about $500, despite my claiming a similar deduction the last few years. it's quite possble that i missed it, but the truth is that if i had not caught it myself and wondered when i would have to address it, they may have let me finish without. I had to go back a significant amount to the place where i feel they should have brought it to my attention. this would have been deeply disappointing. suggestion: before letting the customer finish checking federal, for instance, have a pop-up or a "must resolve" kind of thing that might sound like: "hey, last year you did this! did you stop, or can we look at that again?"
Date published: 2023-04-18
Rated 5 out of 5 by from great job simple and easy as possible, made doing taxes a lot more doable
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1097