TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Ms50cynt from
Turbo Tax is awesome!
I have always depended on Turbo Tax and they get better every year.
Date published: 2023-04-18
Rated 1 out of 5 by
Reinmart from
1099-R
When inputting information regarding 1099-R software say it was income. I never received the money directly, it was a direct rollover to investment company (Fisher). But still showed as income unless you removed it totally, which is wrong. Income is when you receive the $$ into your bank account to spend. not when you roll it over to another account and not able to spend it. There was no way to talk to anyone regarding this issue, unless you paid. Will more then likely I will look for another tax prep company next year.
Date published: 2023-04-18
Rated 5 out of 5 by
Hassaan10293 from
Easy tax filing
Always loved using Turbo Tax cause it easy to file taxes with. It is quick and efficient.
Date published: 2023-04-18
Rated 1 out of 5 by
india erving from
no why was i charged this fee
i never selected turbo tax premium and i was charged . $119
Date published: 2023-04-18
Rated 1 out of 5 by
null from
Fine for simple things, but it falls apart quick
I've used Turbo Tax for years, but this year broke me. Several major problems really messed up my filing experience and wasted hours: * Couldn't see the affect of changes on my returns without about a dozen extra clicks. * Could not get the right set of options selected to correctly file my Form 8606 for a backdoor Roth conversion. I will have to file this form as an amended return myself. Thanks for nothing Turbo Tax! * How many times do I have to tell you I don't want the Max upgrade?!
Date published: 2023-04-18
Rated 5 out of 5 by
MJ810822 from
Turbotax is awesome
haha~ turbotax is awesome. did you have 1-button solution for a second?
Date published: 2023-04-18
Rated 5 out of 5 by
SteveZZZZZZ from
If you ever need help, TurboTax is there for you.
Needed to file an amended return and Turbo Tax had my back every step of the way.
Date published: 2023-04-18
Rated 5 out of 5 by
chez4you from
Turbo Tax once again has come to my rescue, sweet!
I returned to Turbo Tax, even though I'm not getting a return. I knew I couldn't go wrong.
Date published: 2023-04-18
Rated 4 out of 5 by
mostlysatisfiedidecided from
they try reeeeeally hard to upsell for no reason
aside from the title - which is not the reason i withheld a star - they seemed to skip checking for a couple MAJOR things that changed to refund I would receive by about $500, despite my claiming a similar deduction the last few years. it's quite possble that i missed it, but the truth is that if i had not caught it myself and wondered when i would have to address it, they may have let me finish without. I had to go back a significant amount to the place where i feel they should have brought it to my attention. this would have been deeply disappointing. suggestion: before letting the customer finish checking federal, for instance, have a pop-up or a "must resolve" kind of thing that might sound like: "hey, last year you did this! did you stop, or can we look at that again?"
Date published: 2023-04-18
Rated 5 out of 5 by
bigredbeard37 from
great job
simple and easy as possible, made doing taxes a lot more doable
All TurboTax® Offerings Reviews - Page 1097
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ms50cynt from
Turbo Tax is awesome!
I have always depended on Turbo Tax and they get better every year.
Date published: 2023-04-18
Rated 1 out of 5 by
Reinmart from
1099-R
When inputting information regarding 1099-R software say it was income. I never received the money directly, it was a direct rollover to investment company (Fisher). But still showed as income unless you removed it totally, which is wrong. Income is when you receive the $$ into your bank account to spend. not when you roll it over to another account and not able to spend it. There was no way to talk to anyone regarding this issue, unless you paid. Will more then likely I will look for another tax prep company next year.
Date published: 2023-04-18
Rated 5 out of 5 by
Hassaan10293 from
Easy tax filing
Always loved using Turbo Tax cause it easy to file taxes with. It is quick and efficient.
Date published: 2023-04-18
Rated 1 out of 5 by
india erving from
no why was i charged this fee
i never selected turbo tax premium and i was charged . $119
Date published: 2023-04-18
Rated 1 out of 5 by
null from
Fine for simple things, but it falls apart quick
I've used Turbo Tax for years, but this year broke me. Several major problems really messed up my filing experience and wasted hours: * Couldn't see the affect of changes on my returns without about a dozen extra clicks. * Could not get the right set of options selected to correctly file my Form 8606 for a backdoor Roth conversion. I will have to file this form as an amended return myself. Thanks for nothing Turbo Tax! * How many times do I have to tell you I don't want the Max upgrade?!
Date published: 2023-04-18
Rated 5 out of 5 by
MJ810822 from
Turbotax is awesome
haha~ turbotax is awesome. did you have 1-button solution for a second?
Date published: 2023-04-18
Rated 5 out of 5 by
SteveZZZZZZ from
If you ever need help, TurboTax is there for you.
Needed to file an amended return and Turbo Tax had my back every step of the way.
Date published: 2023-04-18
Rated 5 out of 5 by
chez4you from
Turbo Tax once again has come to my rescue, sweet!
I returned to Turbo Tax, even though I'm not getting a return. I knew I couldn't go wrong.
Date published: 2023-04-18
Rated 4 out of 5 by
mostlysatisfiedidecided from
they try reeeeeally hard to upsell for no reason
aside from the title - which is not the reason i withheld a star - they seemed to skip checking for a couple MAJOR things that changed to refund I would receive by about $500, despite my claiming a similar deduction the last few years. it's quite possble that i missed it, but the truth is that if i had not caught it myself and wondered when i would have to address it, they may have let me finish without. I had to go back a significant amount to the place where i feel they should have brought it to my attention. this would have been deeply disappointing. suggestion: before letting the customer finish checking federal, for instance, have a pop-up or a "must resolve" kind of thing that might sound like: "hey, last year you did this! did you stop, or can we look at that again?"
Date published: 2023-04-18
Rated 5 out of 5 by
bigredbeard37 from
great job
simple and easy as possible, made doing taxes a lot more doable
All TurboTax® Offerings Reviews - Page 1097
Date published: 2023-04-18