TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Never can e-file Never can e-file. What's the point paying to fill out free forms?
Date published: 2023-04-18
Rated 2 out of 5 by from Can't handle the CA Tax Refund Would not let me efile unless I listed my California Middle Class Tax Refund as income even though the form it was asking me to correct said not to since the Refund isn't taxable. Made my federal taxes go up $200.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Terrific Turbo Tax came to the rescue again! Customer service was great!
Date published: 2023-04-18
Rated 5 out of 5 by from I must agree excellent Very helpful and pleasant and nice. She worked with me with patients
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is just easy to use Made everything that would be complicated easy and explained everything in detail. I really appreciate that.
Date published: 2023-04-18
Rated 5 out of 5 by from Good software Quite simply, it does what it claims it will do. Simple and thorough.
Date published: 2023-04-18
Rated 5 out of 5 by from Thanks again TurboTax Deluxe! I've found TurboTax Deluxe easy to use, again & again, since 2014.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is very good and easy to use I had a problem with my 1099-S. Turbotax still created a 1099-b so im hoping theres not a problem with the filing
Date published: 2023-04-18
Rated 2 out of 5 by from NOT ABLE TO HAVE AUTONOMY OVER YOUR TAXES Too much of this is automatic. You should be able to see your return as you go through the process. The program took deductions I DID NOT WANT and gave me no way to delete them. A lot of the language and explanations are complicated. Overall, this product is getting worse, not better.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax has become more like Tax Act this year. It's still much easier to navigate and operate turbotax than it is taxact, but it did seem clunkier than last year. Going back to change information is the biggest concern here. Still, I'm willing to pay the extra money to get turbo tax's much simpler filing program.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1095
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Never can e-file Never can e-file. What's the point paying to fill out free forms?
Date published: 2023-04-18
Rated 2 out of 5 by from Can't handle the CA Tax Refund Would not let me efile unless I listed my California Middle Class Tax Refund as income even though the form it was asking me to correct said not to since the Refund isn't taxable. Made my federal taxes go up $200.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Terrific Turbo Tax came to the rescue again! Customer service was great!
Date published: 2023-04-18
Rated 5 out of 5 by from I must agree excellent Very helpful and pleasant and nice. She worked with me with patients
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is just easy to use Made everything that would be complicated easy and explained everything in detail. I really appreciate that.
Date published: 2023-04-18
Rated 5 out of 5 by from Good software Quite simply, it does what it claims it will do. Simple and thorough.
Date published: 2023-04-18
Rated 5 out of 5 by from Thanks again TurboTax Deluxe! I've found TurboTax Deluxe easy to use, again & again, since 2014.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is very good and easy to use I had a problem with my 1099-S. Turbotax still created a 1099-b so im hoping theres not a problem with the filing
Date published: 2023-04-18
Rated 2 out of 5 by from NOT ABLE TO HAVE AUTONOMY OVER YOUR TAXES Too much of this is automatic. You should be able to see your return as you go through the process. The program took deductions I DID NOT WANT and gave me no way to delete them. A lot of the language and explanations are complicated. Overall, this product is getting worse, not better.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax has become more like Tax Act this year. It's still much easier to navigate and operate turbotax than it is taxact, but it did seem clunkier than last year. Going back to change information is the biggest concern here. Still, I'm willing to pay the extra money to get turbo tax's much simpler filing program.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1095