TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Lackluster The constant up selling of services is a bit much. What used to be fairly simple is not outlandishly complex for no reason.
Date published: 2023-04-18
Rated 5 out of 5 by from its taxes its what i expected, no one likes it, but it is what it is
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome Thanks for the help Thanks for the help Thanks for the help
Date published: 2023-04-18
Rated 2 out of 5 by from form 502 before submit issue for many years form 502 doesn't allows for negative numbers and I was unable to submit for hours until I found a solution online The software plus state fees cost more than 200 and they still can't get it right. Last year I had issue with form 502A and I had to delete it to submit. Virginia requires S corp to e-file and this software years after years is just a nightmare and a waste of time
Date published: 2023-04-18
Rated 2 out of 5 by from Ease of use but expensive to do taxes yourself It took me about 75 minutes to complete my taxes and it guided me trough it pretty well but man it was expensive in the end to file and i did half the work. H&R Block was just $20 more and they would do it for me
Date published: 2023-04-18
Rated 5 out of 5 by from Incredible Product Easy to use and very very helpful! Lots of useful tools and tips and how to make things super easy.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is very helpful First time filling out info regarding a self employment income. The learn more buttions are very key and useful.
Date published: 2023-04-18
Rated 5 out of 5 by from I like turbo tax It was quick and easy and super helpful and I will use it again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax, you rock! If you're inexperienced and new to tax preparation, Turbo Tax will make you feel like a pro. It will guide you through every step of the way to maximize your returns. It also provide explanations for better understanding of tax terms and procedures.
Date published: 2023-04-18
Rated 1 out of 5 by from Complete Waste of Time & Money I needed to (late) file my 2021 returns. I needed to e-file them. At no time was I notified that e-filing was closed for 2021. I do not have a working printer and must pay the library to print all the forms. Additionally, I had made extension payments last year when taxes were actually due. There was no place to enter how much I paid with the requests for extension, so essentially, all 3 returns are now incorrect and will need to be amended. I'm so disappointed that I wasn't made aware of these limitations before I purchased the product and the additional state return. I could have done them by hand if I knew I was going to have to mail them. In fact, I already had done them so will probably file my own rather than the incorrect returns Turbo Tax produced.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1088
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Lackluster The constant up selling of services is a bit much. What used to be fairly simple is not outlandishly complex for no reason.
Date published: 2023-04-18
Rated 5 out of 5 by from its taxes its what i expected, no one likes it, but it is what it is
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome Thanks for the help Thanks for the help Thanks for the help
Date published: 2023-04-18
Rated 2 out of 5 by from form 502 before submit issue for many years form 502 doesn't allows for negative numbers and I was unable to submit for hours until I found a solution online The software plus state fees cost more than 200 and they still can't get it right. Last year I had issue with form 502A and I had to delete it to submit. Virginia requires S corp to e-file and this software years after years is just a nightmare and a waste of time
Date published: 2023-04-18
Rated 2 out of 5 by from Ease of use but expensive to do taxes yourself It took me about 75 minutes to complete my taxes and it guided me trough it pretty well but man it was expensive in the end to file and i did half the work. H&R Block was just $20 more and they would do it for me
Date published: 2023-04-18
Rated 5 out of 5 by from Incredible Product Easy to use and very very helpful! Lots of useful tools and tips and how to make things super easy.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is very helpful First time filling out info regarding a self employment income. The learn more buttions are very key and useful.
Date published: 2023-04-18
Rated 5 out of 5 by from I like turbo tax It was quick and easy and super helpful and I will use it again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax, you rock! If you're inexperienced and new to tax preparation, Turbo Tax will make you feel like a pro. It will guide you through every step of the way to maximize your returns. It also provide explanations for better understanding of tax terms and procedures.
Date published: 2023-04-18
Rated 1 out of 5 by from Complete Waste of Time & Money I needed to (late) file my 2021 returns. I needed to e-file them. At no time was I notified that e-filing was closed for 2021. I do not have a working printer and must pay the library to print all the forms. Additionally, I had made extension payments last year when taxes were actually due. There was no place to enter how much I paid with the requests for extension, so essentially, all 3 returns are now incorrect and will need to be amended. I'm so disappointed that I wasn't made aware of these limitations before I purchased the product and the additional state return. I could have done them by hand if I knew I was going to have to mail them. In fact, I already had done them so will probably file my own rather than the incorrect returns Turbo Tax produced.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1088