TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Cant beat free! Love that it was free!! Don't like that we went through the entire process and then had to delete it all and had to re-do my entire taxes to get the "down graded" free version when it apparently made me click deluxe the first time around
Date published: 2023-04-18
Rated 5 out of 5 by from The only way I prepare tax returns, nowadays! I love Turbo Tax; it's the only way I prepare tax returns, nowadays! As a retired Accountant, Tax Preparer, and former IRS Agent, I love Turbo Tax and the manner in which information is stored and disbursed throughout the forms, then retained for future years. It's worth every dollar!
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic Service! Super helpful every step of the way and clarifies all questions you may have while doing your taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from My Taxes Are Finally Done! Fast and easy. Great product. Very helpful. WOOOOHOOOO
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I've been using TurboTax for several years. I'm still not certain it handled my VA tax return correctly with the vehicle personal property tax deduction.
Date published: 2023-04-18
Rated 3 out of 5 by from Charged me extra Turbo Tax charged me for state filing when my state (Florida) doesn't require filing at a state level.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome experience Was very efficient. Had no problems doing my taxes. TurboTax made it so easy
Date published: 2023-04-18
Rated 1 out of 5 by from No longer impressed I have used Turbo Tax for years and have finally decided to move on next year to a more established provider. I am unhappy with the advertisement upgrades that you are consistently needed to avenue through. I also do not feel happy that I have to upgrade to a higher payment version just to finish my taxes after spending the amount of time I just did to get to that point. Very disappointed.
Date published: 2023-04-18
Rated 3 out of 5 by from it is ok Personally Not sure if the system can interpret all of the legalities of the tax credits
Date published: 2023-04-18
Rated 5 out of 5 by from Get the Live Help! Nicole B. was so patient and informative. She did not make us feel like we were taking too much of her time. She basically walked us through our entire return. We can't thank her enough!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1088
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Cant beat free! Love that it was free!! Don't like that we went through the entire process and then had to delete it all and had to re-do my entire taxes to get the "down graded" free version when it apparently made me click deluxe the first time around
Date published: 2023-04-18
Rated 5 out of 5 by from The only way I prepare tax returns, nowadays! I love Turbo Tax; it's the only way I prepare tax returns, nowadays! As a retired Accountant, Tax Preparer, and former IRS Agent, I love Turbo Tax and the manner in which information is stored and disbursed throughout the forms, then retained for future years. It's worth every dollar!
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic Service! Super helpful every step of the way and clarifies all questions you may have while doing your taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from My Taxes Are Finally Done! Fast and easy. Great product. Very helpful. WOOOOHOOOO
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I've been using TurboTax for several years. I'm still not certain it handled my VA tax return correctly with the vehicle personal property tax deduction.
Date published: 2023-04-18
Rated 3 out of 5 by from Charged me extra Turbo Tax charged me for state filing when my state (Florida) doesn't require filing at a state level.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome experience Was very efficient. Had no problems doing my taxes. TurboTax made it so easy
Date published: 2023-04-18
Rated 1 out of 5 by from No longer impressed I have used Turbo Tax for years and have finally decided to move on next year to a more established provider. I am unhappy with the advertisement upgrades that you are consistently needed to avenue through. I also do not feel happy that I have to upgrade to a higher payment version just to finish my taxes after spending the amount of time I just did to get to that point. Very disappointed.
Date published: 2023-04-18
Rated 3 out of 5 by from it is ok Personally Not sure if the system can interpret all of the legalities of the tax credits
Date published: 2023-04-18
Rated 5 out of 5 by from Get the Live Help! Nicole B. was so patient and informative. She did not make us feel like we were taking too much of her time. She basically walked us through our entire return. We can't thank her enough!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1088