TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax Rocks! I love the software. Very easy to use and great customer service.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbotax is too expensive I hardly make any money, and you guys take most of my tax return just to do taxes. Only reason I use you is because I have in the past and you make crypto filing easy. Other than that I will likely look for another option this next year.
Date published: 2023-04-18
Rated 5 out of 5 by from AWESOME FOR YEARS I HAD BEEN FILING WITH TURBO TAX EASY TO DO IT
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is a lifesaver I procrastinate doing my taxes until the last possible minute every year but have never missed my deadlines thanks to Turbotax
Date published: 2023-04-18
Rated 5 out of 5 by from Stress Free !!! Instructions are so simple. Explanations are clear. So why not …
Date published: 2023-04-18
Rated 5 out of 5 by from Love it! Simple and effective, I use it for many years and strongly recommend!
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax is very helpful I learned a lot of things and very helpful in many ways
Date published: 2023-04-18
Rated 2 out of 5 by from Don't bother if you have a K-1 sale Terribly frustrating with regards to K-1 for USO fund. I had sold my share in the USO (United States Oil fund) and it was nearly impossible to get Turbo Tax to do the right thing. Even after I got all the number entered manually, TT refused to file the 1040 because it couldn't reconcile a 0 dollar royalty with a Schedule E. Ughh.... worst tax year ever.
Date published: 2023-04-18
Rated 1 out of 5 by from 1095 Health Insurance Problem for Self Employed I like Turbo Tax but they need to work on the how Health Insurance Marketplace form 1095 is handled. As a self employed person I don't know my income when I apply for insurance in the exchange and I choose no subsidy. In order to choose that I pick an income above the subsidy level. They send me a 1095 with zeros in column B. If my income ends up below a certain level you are due a subsidy tax credit. Turbo Tax tells you to enter what is in the form. If I enter 0 which is what my form says, it fails to notice that my income qualifies for a subsidy and even worse tells me that I don't qualify when I do. I knew I did and then looked up on the marketplace website the right numbers for column B had I known my income in advance and entered those numbers and THEN Turbo Tax did the correct reconcilliation form 8962 but it only does this if I don't follow Turbo Tax's instructions and input a number that is different than the zeros on my 1095. Turbo Tax should tell you -HEY YOU QUALIFY FOR A SUBSIDY BASED ON YOUR INCOME OR AT LEAST TELL YOU TO DOUBLE CHECK. I mean that is why I pay for it versus using paper forms!!!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax USED TO BE awesome. This tax year was very disappointing when it came to using TurboTax. I've depended on the TurboTax Deluxe edition for nearly 10 years. Annually, I purchased a CD version from a local business (Costco) that came with a free Federal filing and also a discounted price on the software purchase through Costco. This year the TurboTax CD downloaded and installed on my computer successfully, but the application would not allow me to enter the Authorization Code. I reinstalled and re-tried the software several times but it would not work. I tried a chat, spoke to a real person from Intuit, and Googled the internet for help. I tried the given suggestions but none worked. Out of frustration I returned the CD to Costco and then went onto Intuit to file my Federal and State returns. Intuit did not reveal the price to pay for the use of their website to file. I ended up paying over twice as much to file my taxes this year. Very frustrating and disappointing experience. TurboTax WAS awesome. Not anymore.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1083
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Rocks! I love the software. Very easy to use and great customer service.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbotax is too expensive I hardly make any money, and you guys take most of my tax return just to do taxes. Only reason I use you is because I have in the past and you make crypto filing easy. Other than that I will likely look for another option this next year.
Date published: 2023-04-18
Rated 5 out of 5 by from AWESOME FOR YEARS I HAD BEEN FILING WITH TURBO TAX EASY TO DO IT
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is a lifesaver I procrastinate doing my taxes until the last possible minute every year but have never missed my deadlines thanks to Turbotax
Date published: 2023-04-18
Rated 5 out of 5 by from Stress Free !!! Instructions are so simple. Explanations are clear. So why not …
Date published: 2023-04-18
Rated 5 out of 5 by from Love it! Simple and effective, I use it for many years and strongly recommend!
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax is very helpful I learned a lot of things and very helpful in many ways
Date published: 2023-04-18
Rated 2 out of 5 by from Don't bother if you have a K-1 sale Terribly frustrating with regards to K-1 for USO fund. I had sold my share in the USO (United States Oil fund) and it was nearly impossible to get Turbo Tax to do the right thing. Even after I got all the number entered manually, TT refused to file the 1040 because it couldn't reconcile a 0 dollar royalty with a Schedule E. Ughh.... worst tax year ever.
Date published: 2023-04-18
Rated 1 out of 5 by from 1095 Health Insurance Problem for Self Employed I like Turbo Tax but they need to work on the how Health Insurance Marketplace form 1095 is handled. As a self employed person I don't know my income when I apply for insurance in the exchange and I choose no subsidy. In order to choose that I pick an income above the subsidy level. They send me a 1095 with zeros in column B. If my income ends up below a certain level you are due a subsidy tax credit. Turbo Tax tells you to enter what is in the form. If I enter 0 which is what my form says, it fails to notice that my income qualifies for a subsidy and even worse tells me that I don't qualify when I do. I knew I did and then looked up on the marketplace website the right numbers for column B had I known my income in advance and entered those numbers and THEN Turbo Tax did the correct reconcilliation form 8962 but it only does this if I don't follow Turbo Tax's instructions and input a number that is different than the zeros on my 1095. Turbo Tax should tell you -HEY YOU QUALIFY FOR A SUBSIDY BASED ON YOUR INCOME OR AT LEAST TELL YOU TO DOUBLE CHECK. I mean that is why I pay for it versus using paper forms!!!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax USED TO BE awesome. This tax year was very disappointing when it came to using TurboTax. I've depended on the TurboTax Deluxe edition for nearly 10 years. Annually, I purchased a CD version from a local business (Costco) that came with a free Federal filing and also a discounted price on the software purchase through Costco. This year the TurboTax CD downloaded and installed on my computer successfully, but the application would not allow me to enter the Authorization Code. I reinstalled and re-tried the software several times but it would not work. I tried a chat, spoke to a real person from Intuit, and Googled the internet for help. I tried the given suggestions but none worked. Out of frustration I returned the CD to Costco and then went onto Intuit to file my Federal and State returns. Intuit did not reveal the price to pay for the use of their website to file. I ended up paying over twice as much to file my taxes this year. Very frustrating and disappointing experience. TurboTax WAS awesome. Not anymore.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1083