TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax means better way to file your tax. Turbo Tax is an excellent way for tax procedures for optimum results.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Good experience. Easy to follow and when I needed assistance the chat window was open.
Date published: 2023-04-18
Rated 4 out of 5 by from Thorough Turbo tax gone make sure everything is proper. DONT WORRY THEY GOT YOU.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax 2023 Simple and Thorough! I appreciate Turbo Tax being so thorough and easy to use. Any questions were answered right in the section I was using. Thanks!
Date published: 2023-04-18
Rated 1 out of 5 by from Asking me for 2021 things! i dont remember I used to love turbo tax because it was easy, but this time around it was asking me about things i had entered for 2021 that i didn't remember from when I used to Lyft and work for wonolo. it was very frustrating because they say they keep all your old info to make it faster and then here we are trying to scramble for old things.
Date published: 2023-04-18
Rated 3 out of 5 by from easy but expensive made me upgrade to pay $178 just to get $25 back. Criminal.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is tolerable, but just barely Last year I found a bug in Turbo Tax online and the TT experts couldn't figure out how it happened. They had to give me the computer version (albeit for free, since I had already paid for the online version) so I could edit the worksheets/forms manually. This year, when I went to save my return with all the worksheets and forms, Credit Limit Worksheet A was not included, even though a number from that worksheet was used on my return. Who knows how many other worksheets were not included.
Date published: 2023-04-18
Rated 1 out of 5 by from Premium Service Benefits Fee Is Shady Turbotax is nice and simple, but of course they are always trying to upsell random products they have. The last straw was adding in the premium service benefit fee at the end. Apparently this fee occurs if you elect to have your fees removed from your federal tax return amount. They do not mention this fee at the time that it gives you this option. I went crazy trying to figure out where this fee came from.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Very easy to follow you can’t go wrong using this sight it’s very helpful it covers everything it’s very informative it asks you things and explains things that you might not even know you can file
Date published: 2023-04-18
Rated 4 out of 5 by from Almost perfect I love this product even though I hate doing and paying taxes. The only reason for a deduction in a star is because every year I have to look up and fix an issue with the keychain password for Mac problem with ItsDeductible. It is always a pain to fix and I have to do it each year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1081
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax means better way to file your tax. Turbo Tax is an excellent way for tax procedures for optimum results.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Good experience. Easy to follow and when I needed assistance the chat window was open.
Date published: 2023-04-18
Rated 4 out of 5 by from Thorough Turbo tax gone make sure everything is proper. DONT WORRY THEY GOT YOU.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax 2023 Simple and Thorough! I appreciate Turbo Tax being so thorough and easy to use. Any questions were answered right in the section I was using. Thanks!
Date published: 2023-04-18
Rated 1 out of 5 by from Asking me for 2021 things! i dont remember I used to love turbo tax because it was easy, but this time around it was asking me about things i had entered for 2021 that i didn't remember from when I used to Lyft and work for wonolo. it was very frustrating because they say they keep all your old info to make it faster and then here we are trying to scramble for old things.
Date published: 2023-04-18
Rated 3 out of 5 by from easy but expensive made me upgrade to pay $178 just to get $25 back. Criminal.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is tolerable, but just barely Last year I found a bug in Turbo Tax online and the TT experts couldn't figure out how it happened. They had to give me the computer version (albeit for free, since I had already paid for the online version) so I could edit the worksheets/forms manually. This year, when I went to save my return with all the worksheets and forms, Credit Limit Worksheet A was not included, even though a number from that worksheet was used on my return. Who knows how many other worksheets were not included.
Date published: 2023-04-18
Rated 1 out of 5 by from Premium Service Benefits Fee Is Shady Turbotax is nice and simple, but of course they are always trying to upsell random products they have. The last straw was adding in the premium service benefit fee at the end. Apparently this fee occurs if you elect to have your fees removed from your federal tax return amount. They do not mention this fee at the time that it gives you this option. I went crazy trying to figure out where this fee came from.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Very easy to follow you can’t go wrong using this sight it’s very helpful it covers everything it’s very informative it asks you things and explains things that you might not even know you can file
Date published: 2023-04-18
Rated 4 out of 5 by from Almost perfect I love this product even though I hate doing and paying taxes. The only reason for a deduction in a star is because every year I have to look up and fix an issue with the keychain password for Mac problem with ItsDeductible. It is always a pain to fix and I have to do it each year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1081