TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from First Year I've had an issue with TurboTax This year, Turbo Tax was showing a lot of errors on the user interface. Saying "Needs Review" when documents didn't need to be reviewed. Clicking review then brought me to a page that loaded the document again again. I had the document loaded multiple times. When the prompt referred to my income (I.e. "since you made x amount of dollars this year, you are eligible for....), it was often wrong. Turbotax needs to fix its bugs.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is awesome! It was so easy to use - even for a first time tax filer!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is SUPURB Turbo Tax has saved us money, time, and its so efficient. It makes us feel like we are in GREAT hands and minds when our taxes are done. Especially when CPA experts look over them.
Date published: 2021-03-03
Rated 5 out of 5 by from Great format and easy to use I've used other online tax services. Turbotax is the best.
Date published: 2021-03-03
Rated 3 out of 5 by from ALL of the fees? They have a great program to make filing simple. I have always filed my own taxes and never had any issues but I always like to err on the safe side and back it with safety measures. So, I opted for the $120 option for federal, $55 for the state. I go back and forth about the $60 for MAX defend. Ultimately decided to take the plunge because I have a couple of added items that I do not usually file and again I would rather be protected. At this point, I am cringing at using $235 to file my taxes (I do them myself because I do NOT want to overpay. I need that income). BUT the kicker... CHARGING ANOTHER $40 to process my direct deposit!? Don't incentivize Credit Karma users with $20, and maybe people who do not want to use that option won't be penalized. WAY TO SQUEEZE OUT EVERY $$$ POSSIBLE
Date published: 2021-03-03
Rated 5 out of 5 by from Easy, straight forward tax return. TurboTax rocks! Very helpful guiding through return. Simple, efficient, and great price! Will be filing with TurboTax next year!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is the best Very easy very helpful and quickly done. Totally recommend Turbo Tax.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is great highly recommended It was very easy to use great service highly recommend
Date published: 2021-03-03
Rated 5 out of 5 by from Awsome services!!!!!! everything was great!!!!!! I would recommend this to anyone!
Date published: 2021-03-03
Rated 4 out of 5 by from Convenient I did not engage with Turbo tax experts. Very convenient.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 1067
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from First Year I've had an issue with TurboTax This year, Turbo Tax was showing a lot of errors on the user interface. Saying "Needs Review" when documents didn't need to be reviewed. Clicking review then brought me to a page that loaded the document again again. I had the document loaded multiple times. When the prompt referred to my income (I.e. "since you made x amount of dollars this year, you are eligible for....), it was often wrong. Turbotax needs to fix its bugs.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is awesome! It was so easy to use - even for a first time tax filer!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is SUPURB Turbo Tax has saved us money, time, and its so efficient. It makes us feel like we are in GREAT hands and minds when our taxes are done. Especially when CPA experts look over them.
Date published: 2021-03-03
Rated 5 out of 5 by from Great format and easy to use I've used other online tax services. Turbotax is the best.
Date published: 2021-03-03
Rated 3 out of 5 by from ALL of the fees? They have a great program to make filing simple. I have always filed my own taxes and never had any issues but I always like to err on the safe side and back it with safety measures. So, I opted for the $120 option for federal, $55 for the state. I go back and forth about the $60 for MAX defend. Ultimately decided to take the plunge because I have a couple of added items that I do not usually file and again I would rather be protected. At this point, I am cringing at using $235 to file my taxes (I do them myself because I do NOT want to overpay. I need that income). BUT the kicker... CHARGING ANOTHER $40 to process my direct deposit!? Don't incentivize Credit Karma users with $20, and maybe people who do not want to use that option won't be penalized. WAY TO SQUEEZE OUT EVERY $$$ POSSIBLE
Date published: 2021-03-03
Rated 5 out of 5 by from Easy, straight forward tax return. TurboTax rocks! Very helpful guiding through return. Simple, efficient, and great price! Will be filing with TurboTax next year!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is the best Very easy very helpful and quickly done. Totally recommend Turbo Tax.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is great highly recommended It was very easy to use great service highly recommend
Date published: 2021-03-03
Rated 5 out of 5 by from Awsome services!!!!!! everything was great!!!!!! I would recommend this to anyone!
Date published: 2021-03-03
Rated 4 out of 5 by from Convenient I did not engage with Turbo tax experts. Very convenient.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 1067