TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Loved It It was very easy to use. The help tab was very useful as well for when I needed something clarified.
Date published: 2021-02-28
Rated 4 out of 5 by from Easy to use but encountered a bug in software During the review phase the program generated an error regarding my mortgage interest number. There were no issues with the number, I checked it three times and everything was correct. I then attempted to call support and received a message that all agents were busy and to try again later. The next day I went into my return and selected the review option again and everything checked out without any issues. This was without my making any changes so something happened on the Turbo Tax side during that 12 hour period that resolved the issue.
Date published: 2021-02-28
Rated 5 out of 5 by from Always comforbatle from start to finish This is always a pleasant experience as the content is easy to follow and the questions are not confusing. I appreciate the EZ option being a real quick process.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome very simple to use, My questions were answered quickly.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is awesome My experience with TurboTax. So far been great! I will recommend them.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome App Every year they make sure that I have no problems when it comes to security problems
Date published: 2021-02-28
Rated 5 out of 5 by from The best way to file taxes. I had an easy time filing. I twice had to use live chat and the people I spoke with were fantastic
Date published: 2021-02-28
Rated 5 out of 5 by from Fast and Simple I have been and H&R Block customer for 20 years and decided to switch this year to Turbo Tax because I found that I just wasn't getting the quality online experience through H&R Block this year. I am so happy I made the switch to Turbo Tax. The process was more simplified and it didn't take me long at all to file my taxes.
Date published: 2021-02-28
Rated 1 out of 5 by from Gets worse every year every year this gets more expensive and they find ways to determine that your taxes aren't "simple" and charge you extra money. Then you are bombarded with adds to upgrade, like giving you the money they are charging you isn't enough. Filing through the state and the Fed for FREE next year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax makes taxes fun! Thank you turbotax, for helping me look forward to tax season and getting me a great refund!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1064
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Loved It It was very easy to use. The help tab was very useful as well for when I needed something clarified.
Date published: 2021-02-28
Rated 4 out of 5 by from Easy to use but encountered a bug in software During the review phase the program generated an error regarding my mortgage interest number. There were no issues with the number, I checked it three times and everything was correct. I then attempted to call support and received a message that all agents were busy and to try again later. The next day I went into my return and selected the review option again and everything checked out without any issues. This was without my making any changes so something happened on the Turbo Tax side during that 12 hour period that resolved the issue.
Date published: 2021-02-28
Rated 5 out of 5 by from Always comforbatle from start to finish This is always a pleasant experience as the content is easy to follow and the questions are not confusing. I appreciate the EZ option being a real quick process.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome very simple to use, My questions were answered quickly.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is awesome My experience with TurboTax. So far been great! I will recommend them.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome App Every year they make sure that I have no problems when it comes to security problems
Date published: 2021-02-28
Rated 5 out of 5 by from The best way to file taxes. I had an easy time filing. I twice had to use live chat and the people I spoke with were fantastic
Date published: 2021-02-28
Rated 5 out of 5 by from Fast and Simple I have been and H&R Block customer for 20 years and decided to switch this year to Turbo Tax because I found that I just wasn't getting the quality online experience through H&R Block this year. I am so happy I made the switch to Turbo Tax. The process was more simplified and it didn't take me long at all to file my taxes.
Date published: 2021-02-28
Rated 1 out of 5 by from Gets worse every year every year this gets more expensive and they find ways to determine that your taxes aren't "simple" and charge you extra money. Then you are bombarded with adds to upgrade, like giving you the money they are charging you isn't enough. Filing through the state and the Fed for FREE next year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax makes taxes fun! Thank you turbotax, for helping me look forward to tax season and getting me a great refund!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1064