TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Love my TurboTax! I've been using TurboTax for over a decade and absolutely love it. It makes doing my taxes so much easier than trying to muddle my way through a paper return.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is so easy to use! It is very self explanatory and if you need help, they can help.
Date published: 2023-04-18
Rated 5 out of 5 by from 2023 Great turbo taxis a great way to file taxes. This is out 3rd year.
Date published: 2023-04-18
Rated 1 out of 5 by from Confusing They add extra taxes after they tell you the total amount you need to pay to file. The pop ups that are supposed to help you understand what you're doing are not helpful and confusing. For some reason I made more in 2021 than 2022 yet I am paying more in taxes, this is the first year that I owe any fedral taxes so I would love to know why because I have not changed anything in my status.
Date published: 2023-04-18
Rated 3 out of 5 by from so so Turbotax does a lot of the leg work for tax return and saves a lot of time but I think the program has gotten worse over the years instead of better and is more expensive. This year it seemed that it did not remember many of the standard items from my previous returns - for example I almost missed my property tax credit on my state return because Turbotax didn't tell me that I got that break last year.
Date published: 2023-04-18
Rated 1 out of 5 by from Won't use it again I used Quickbooks online all year because I thought it would make it easier to use Turbotax at the end of the year. Amazingly, they don't talk to each other and I went through a lot to finally print the QB data and enter it manually. Then the State return that I bought turned out not to populate the information either and I had to do it manually. Very unhappy experience
Date published: 2023-04-18
Rated 4 out of 5 by from Simple simple to use and not complicated at all. Would highly recommend
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent yet again Another great year using Turbo Tax Online. Very little effort required on my part and the whole process took about 15 minutes.
Date published: 2023-04-18
Rated 2 out of 5 by from Sorta gets job done but is lacking for some things I e filed my federal return but needed an extension on the state return. It was so hard to figure out how to file the state return separately. Also, TurboTax never informed me of special forms that needed to be filed on time regardless of the extension, I had to notice that myself. This is a big miss for TurboTax. Why am I paying for state if it can't even do it right?
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is easy to do I liked being able to import the 1099 files from my computer and not having to type in all the information from those forms as in the past.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1059
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love my TurboTax! I've been using TurboTax for over a decade and absolutely love it. It makes doing my taxes so much easier than trying to muddle my way through a paper return.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is so easy to use! It is very self explanatory and if you need help, they can help.
Date published: 2023-04-18
Rated 5 out of 5 by from 2023 Great turbo taxis a great way to file taxes. This is out 3rd year.
Date published: 2023-04-18
Rated 1 out of 5 by from Confusing They add extra taxes after they tell you the total amount you need to pay to file. The pop ups that are supposed to help you understand what you're doing are not helpful and confusing. For some reason I made more in 2021 than 2022 yet I am paying more in taxes, this is the first year that I owe any fedral taxes so I would love to know why because I have not changed anything in my status.
Date published: 2023-04-18
Rated 3 out of 5 by from so so Turbotax does a lot of the leg work for tax return and saves a lot of time but I think the program has gotten worse over the years instead of better and is more expensive. This year it seemed that it did not remember many of the standard items from my previous returns - for example I almost missed my property tax credit on my state return because Turbotax didn't tell me that I got that break last year.
Date published: 2023-04-18
Rated 1 out of 5 by from Won't use it again I used Quickbooks online all year because I thought it would make it easier to use Turbotax at the end of the year. Amazingly, they don't talk to each other and I went through a lot to finally print the QB data and enter it manually. Then the State return that I bought turned out not to populate the information either and I had to do it manually. Very unhappy experience
Date published: 2023-04-18
Rated 4 out of 5 by from Simple simple to use and not complicated at all. Would highly recommend
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent yet again Another great year using Turbo Tax Online. Very little effort required on my part and the whole process took about 15 minutes.
Date published: 2023-04-18
Rated 2 out of 5 by from Sorta gets job done but is lacking for some things I e filed my federal return but needed an extension on the state return. It was so hard to figure out how to file the state return separately. Also, TurboTax never informed me of special forms that needed to be filed on time regardless of the extension, I had to notice that myself. This is a big miss for TurboTax. Why am I paying for state if it can't even do it right?
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is easy to do I liked being able to import the 1099 files from my computer and not having to type in all the information from those forms as in the past.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1059