TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from turbo tax is very easy to use! turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Filing Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by from Pin field outdated, prohibits electronic filing Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased by Maria's help Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome and Simple Very simple procedure. Explained every step along the way. I love it!!! Taxes made simple.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to get through It always asked the right questions. I've been using this for the last 4 years
Date published: 2023-04-18
Rated 5 out of 5 by from Easy way to file taxes I have used TurboTax 3-4 consecutive years now to file my taxes. It is fast and convenient. I recommend.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is that great The process was so convenient and easy. No issue what so ever and was straight forward and simple and was done in as little as 20 minutes.
Date published: 2023-04-18
Rated 4 out of 5 by from It could be a 5, but Cloud version has a glitch For 10 years I haven't been able to e-file my State return. The cloud version has an uncorrectable error. Every year I had to print and snail-mail. This year, James fixed the issue, but I had to download and use the desktop app. This issue could and should be corrected in the cloud version. James has the details.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1054
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is very easy to use! turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Filing Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by from Pin field outdated, prohibits electronic filing Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased by Maria's help Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome and Simple Very simple procedure. Explained every step along the way. I love it!!! Taxes made simple.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to get through It always asked the right questions. I've been using this for the last 4 years
Date published: 2023-04-18
Rated 5 out of 5 by from Easy way to file taxes I have used TurboTax 3-4 consecutive years now to file my taxes. It is fast and convenient. I recommend.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is that great The process was so convenient and easy. No issue what so ever and was straight forward and simple and was done in as little as 20 minutes.
Date published: 2023-04-18
Rated 4 out of 5 by from It could be a 5, but Cloud version has a glitch For 10 years I haven't been able to e-file my State return. The cloud version has an uncorrectable error. Every year I had to print and snail-mail. This year, James fixed the issue, but I had to download and use the desktop app. This issue could and should be corrected in the cloud version. James has the details.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1054