TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Ajoyce10 from
turbo tax is very easy to use!
turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by
TooEasy1234 from
Easy Filing
Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by
CPA265 from
Pin field outdated, prohibits electronic filing
Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by
Curtis Harris from
TurboTax
I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by
ready for a nap from
Very pleased by Maria's help
Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
Rated 5 out of 5 by
Cmyoung1916 from
Awesome and Simple
Very simple procedure. Explained every step along the way. I love it!!! Taxes made simple.
Date published: 2023-04-18
Rated 5 out of 5 by
Shamuas from
Easy to get through
It always asked the right questions. I've been using this for the last 4 years
Date published: 2023-04-18
Rated 5 out of 5 by
Bcohen23 from
Easy way to file taxes
I have used TurboTax 3-4 consecutive years now to file my taxes. It is fast and convenient. I recommend.
Date published: 2023-04-18
Rated 5 out of 5 by
Allabouthis1750 from
TurboTax is that great
The process was so convenient and easy. No issue what so ever and was straight forward and simple and was done in as little as 20 minutes.
Date published: 2023-04-18
Rated 4 out of 5 by
JBingo68 from
It could be a 5, but Cloud version has a glitch
For 10 years I haven't been able to e-file my State return. The cloud version has an uncorrectable error. Every year I had to print and snail-mail. This year, James fixed the issue, but I had to download and use the desktop app. This issue could and should be corrected in the cloud version. James has the details.
All TurboTax® Offerings Reviews - Page 1054
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ajoyce10 from
turbo tax is very easy to use!
turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by
TooEasy1234 from
Easy Filing
Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by
CPA265 from
Pin field outdated, prohibits electronic filing
Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by
Curtis Harris from
TurboTax
I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by
ready for a nap from
Very pleased by Maria's help
Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
Rated 5 out of 5 by
Cmyoung1916 from
Awesome and Simple
Very simple procedure. Explained every step along the way. I love it!!! Taxes made simple.
Date published: 2023-04-18
Rated 5 out of 5 by
Shamuas from
Easy to get through
It always asked the right questions. I've been using this for the last 4 years
Date published: 2023-04-18
Rated 5 out of 5 by
Bcohen23 from
Easy way to file taxes
I have used TurboTax 3-4 consecutive years now to file my taxes. It is fast and convenient. I recommend.
Date published: 2023-04-18
Rated 5 out of 5 by
Allabouthis1750 from
TurboTax is that great
The process was so convenient and easy. No issue what so ever and was straight forward and simple and was done in as little as 20 minutes.
Date published: 2023-04-18
Rated 4 out of 5 by
JBingo68 from
It could be a 5, but Cloud version has a glitch
For 10 years I haven't been able to e-file my State return. The cloud version has an uncorrectable error. Every year I had to print and snail-mail. This year, James fixed the issue, but I had to download and use the desktop app. This issue could and should be corrected in the cloud version. James has the details.
All TurboTax® Offerings Reviews - Page 1054
Date published: 2023-04-18