TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Cost issues I signed up for basic service and because i sold a home screens blocked my finishing return without upgrading to almost triple original cost. I got connected with help and called 800#. The person who helped me was great, and went over filing and got me a big discount in the end. I was about to cancel service but got help I needed quickly
Date published: 2023-04-18
Rated 1 out of 5 by from Some Forms are still confusing After using TurboTax for over a decade, some forms in EasyStep are still confusing. Especially the foreign tax steps where you have to tag "Various/RIC" to some entry in the 1099-DIV.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent customer service Thank you for going the extra mile to help straighten out a problem.
Date published: 2023-04-18
Rated 4 out of 5 by from Enjoy Using Turbo Tax Quick easy and the helpful steps to complete the returns were awesome.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax does the bare minimum It was incredibly difficult for me to file because I work in 2 states; there no prompts to help figure it out, so I had to upgrade for help. Ron was extremely helpful but it also ended up costing me $140. Not a fan
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Premium Been using TurboTax for years, even after starting my own business. So far, so good!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is truly quick and easy Turbo Tax has always been Quick and Easy to operate. I just Love it!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is GOD tier 4 years straight and easy peasy. God tier qualityy
Date published: 2023-04-18
Rated 5 out of 5 by from Personal taxes Great system. I’ve always used a tax preparer but this was very simple and easy to use.
Date published: 2023-04-18
Rated 3 out of 5 by from Too many Adds to Upgrade Once I've chosen which turbo tax product I do not want to click to decline an upgrade again and again as I go through my filing. Quit asking me to upgrade and spend more money.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1049
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Cost issues I signed up for basic service and because i sold a home screens blocked my finishing return without upgrading to almost triple original cost. I got connected with help and called 800#. The person who helped me was great, and went over filing and got me a big discount in the end. I was about to cancel service but got help I needed quickly
Date published: 2023-04-18
Rated 1 out of 5 by from Some Forms are still confusing After using TurboTax for over a decade, some forms in EasyStep are still confusing. Especially the foreign tax steps where you have to tag "Various/RIC" to some entry in the 1099-DIV.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent customer service Thank you for going the extra mile to help straighten out a problem.
Date published: 2023-04-18
Rated 4 out of 5 by from Enjoy Using Turbo Tax Quick easy and the helpful steps to complete the returns were awesome.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax does the bare minimum It was incredibly difficult for me to file because I work in 2 states; there no prompts to help figure it out, so I had to upgrade for help. Ron was extremely helpful but it also ended up costing me $140. Not a fan
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Premium Been using TurboTax for years, even after starting my own business. So far, so good!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is truly quick and easy Turbo Tax has always been Quick and Easy to operate. I just Love it!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is GOD tier 4 years straight and easy peasy. God tier qualityy
Date published: 2023-04-18
Rated 5 out of 5 by from Personal taxes Great system. I’ve always used a tax preparer but this was very simple and easy to use.
Date published: 2023-04-18
Rated 3 out of 5 by from Too many Adds to Upgrade Once I've chosen which turbo tax product I do not want to click to decline an upgrade again and again as I go through my filing. Quit asking me to upgrade and spend more money.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1049