TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Great help Assistance was quick and knowledgeable, was able to answer all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good Fairly easy to use and navigate thru, however expensive compared to many other tax preparation services like H&R Block and others
Date published: 2023-04-18
Rated 3 out of 5 by from Why so many changes? last year's version was better for Retal Property questions. The sale of an investment property was a bit difficult to get through. Anyway, while trying to get back to a property I was trying to edit the system would not allow it until I answered that I had another property to repot. Then I could get back. Then I had to delete all the Untitled entries. I had lots of trouble finding the forms mode in the online version. Next year I will use the download version. I needed help with the software, not the tax questions. I would have had to upgrade to the next package to get help, since the automated help was not working. I left Turbo Tax and found my answers on other websites.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes my life easier I have used Turbo Tax now for almost 10 years. I hated going to a tax prep location. This is so easy to use and I can do from my home! I also love that this year I was able to use the chat and live question feature when I was stumped! Having 3 jobs (and being self-employed) was confusing this year! Turbo tax always does it right! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy and filing for free is great! Easy filing. Love how they walk you through each step.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is very easy to use! turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Filing Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by from Pin field outdated, prohibits electronic filing Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased by Maria's help Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1043
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great help Assistance was quick and knowledgeable, was able to answer all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good Fairly easy to use and navigate thru, however expensive compared to many other tax preparation services like H&R Block and others
Date published: 2023-04-18
Rated 3 out of 5 by from Why so many changes? last year's version was better for Retal Property questions. The sale of an investment property was a bit difficult to get through. Anyway, while trying to get back to a property I was trying to edit the system would not allow it until I answered that I had another property to repot. Then I could get back. Then I had to delete all the Untitled entries. I had lots of trouble finding the forms mode in the online version. Next year I will use the download version. I needed help with the software, not the tax questions. I would have had to upgrade to the next package to get help, since the automated help was not working. I left Turbo Tax and found my answers on other websites.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes my life easier I have used Turbo Tax now for almost 10 years. I hated going to a tax prep location. This is so easy to use and I can do from my home! I also love that this year I was able to use the chat and live question feature when I was stumped! Having 3 jobs (and being self-employed) was confusing this year! Turbo tax always does it right! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy and filing for free is great! Easy filing. Love how they walk you through each step.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is very easy to use! turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Filing Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by from Pin field outdated, prohibits electronic filing Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased by Maria's help Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1043