TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Carloshfucuufhe from
Great help
Assistance was quick and knowledgeable, was able to answer all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by
Nickname already used 69 from
Pretty good
Fairly easy to use and navigate thru, however expensive compared to many other tax preparation services like H&R Block and others
Date published: 2023-04-18
Rated 3 out of 5 by
Peter of NC from
Why so many changes?
last year's version was better for Retal Property questions. The sale of an investment property was a bit difficult to get through. Anyway, while trying to get back to a property I was trying to edit the system would not allow it until I answered that I had another property to repot. Then I could get back. Then I had to delete all the Untitled entries. I had lots of trouble finding the forms mode in the online version. Next year I will use the download version. I needed help with the software, not the tax questions. I would have had to upgrade to the next package to get help, since the automated help was not working. I left Turbo Tax and found my answers on other websites.
Date published: 2023-04-18
Rated 5 out of 5 by
MoonDoggy47 from
Turbo Tax makes my life easier
I have used Turbo Tax now for almost 10 years. I hated going to a tax prep location. This is so easy to use and I can do from my home! I also love that this year I was able to use the chat and live question feature when I was stumped! Having 3 jobs (and being self-employed) was confusing this year! Turbo tax always does it right! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by
null from
TurboTax was easy and filing for free is great!
Easy filing. Love how they walk you through each step.
Date published: 2023-04-18
Rated 5 out of 5 by
Ajoyce10 from
turbo tax is very easy to use!
turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by
TooEasy1234 from
Easy Filing
Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by
CPA265 from
Pin field outdated, prohibits electronic filing
Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by
Curtis Harris from
TurboTax
I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by
ready for a nap from
Very pleased by Maria's help
Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
All TurboTax® Offerings Reviews - Page 1043
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Carloshfucuufhe from
Great help
Assistance was quick and knowledgeable, was able to answer all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by
Nickname already used 69 from
Pretty good
Fairly easy to use and navigate thru, however expensive compared to many other tax preparation services like H&R Block and others
Date published: 2023-04-18
Rated 3 out of 5 by
Peter of NC from
Why so many changes?
last year's version was better for Retal Property questions. The sale of an investment property was a bit difficult to get through. Anyway, while trying to get back to a property I was trying to edit the system would not allow it until I answered that I had another property to repot. Then I could get back. Then I had to delete all the Untitled entries. I had lots of trouble finding the forms mode in the online version. Next year I will use the download version. I needed help with the software, not the tax questions. I would have had to upgrade to the next package to get help, since the automated help was not working. I left Turbo Tax and found my answers on other websites.
Date published: 2023-04-18
Rated 5 out of 5 by
MoonDoggy47 from
Turbo Tax makes my life easier
I have used Turbo Tax now for almost 10 years. I hated going to a tax prep location. This is so easy to use and I can do from my home! I also love that this year I was able to use the chat and live question feature when I was stumped! Having 3 jobs (and being self-employed) was confusing this year! Turbo tax always does it right! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by
null from
TurboTax was easy and filing for free is great!
Easy filing. Love how they walk you through each step.
Date published: 2023-04-18
Rated 5 out of 5 by
Ajoyce10 from
turbo tax is very easy to use!
turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by
TooEasy1234 from
Easy Filing
Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by
CPA265 from
Pin field outdated, prohibits electronic filing
Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by
Curtis Harris from
TurboTax
I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by
ready for a nap from
Very pleased by Maria's help
Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
All TurboTax® Offerings Reviews - Page 1043
Date published: 2023-04-18