TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is Easy. Really happy with how it explained the mistakes I made and how to fix them. Easy to use.
Date published: 2023-05-12
Rated 1 out of 5 by from Taxes not filed! I completed my taxes with Turbo Tax by the tax date deadline and I paid the amount due to Turbo Tax. My taxes were not filed! I did not receive any emails advising me the taxes were not completed and filed, even though I had numerous email reminders to file the taxes. I am very disappointed!
Date published: 2023-05-12
Rated 2 out of 5 by from Expensive and easy. After 4 months I checked back to find it was rejected by the irs. Made the corrections and easily re-submitted.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbotax is very easy to use Very good and teaches about tax rules. Made life easier
Date published: 2023-05-12
Rated 3 out of 5 by from It works! Turbo tax has been great and easy to use, but I have noticed it has gotten more expensive (like anything) over the years. I didn't get a lot back in my returns this year and I am in a difficult financial spot this year so I had to file late so I could wait until I got the money to do so. Not having that money I paid you guys for your most basic service is going to make a big impact on my ability to buy myself food this month. Other than that, its a great service.
Date published: 2023-05-12
Rated 5 out of 5 by from First Time User It was easy to use and follow. this is my first time using turbotax. I will continue to use it from now on.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy to file Preparing the return was easier this year than last because finding the correct page to enter information was clearer. E-filing was pretty straightforward, the PIN was displayed clearly (unlike last year when I e-filed my daughter's return), and we had our drivers' licenses handy. It seems like a lot of hoops to jump through, however.
Date published: 2023-05-12
Rated 4 out of 5 by from Turbo tax is easy We liked and learnt new things. It helped us understand various breakdowns.
Date published: 2023-05-12
Rated 5 out of 5 by from Clerk Thank you for all your help will recommend to family and friends
Date published: 2023-05-12
Rated 1 out of 5 by from Very Overwhelming and Frustrating Experience While going through the state tax section the allocation for income was not clear and caused our state taxes to be rejected several times. This then resulted in having to call TurboTax call center 3 separate times (our returns were rejected 4x) due to differing issues. TurboTax seems to do a GREAT job with W-2 employee taxes, however when it comes to other tax issues (1099s for example) the instruction is VERY unclear. In addition, in the beginning stages of filing there are several links to clarify what is being asked so you can understand when filing, however during 'allocation of income' and all sections related to this there were no drop downs to explain for understanding. Not only that, but each call center representative also agreed in the overwhelm of the issues we had while filing and while walking me through in the 'screen share' also noticed the discrepancies and lack of clarity as to these sections. Had they been more clear, I feel that I would have possibly not had rejected returns and/or had a better understanding of what needed to be adjusted/changed when I went back to re-file. I have been trying to re-file for the last month to no avail and have been disappointed with turbo taxes system in these areas. Had I known I would have these issues (which I have never had in the past in filing with Turbotax) I would have definitely gone with a different services for avoid the stress this has caused us.
Date published: 2023-05-11
All TurboTax® Offerings Reviews - Page 105
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Easy. Really happy with how it explained the mistakes I made and how to fix them. Easy to use.
Date published: 2023-05-12
Rated 1 out of 5 by from Taxes not filed! I completed my taxes with Turbo Tax by the tax date deadline and I paid the amount due to Turbo Tax. My taxes were not filed! I did not receive any emails advising me the taxes were not completed and filed, even though I had numerous email reminders to file the taxes. I am very disappointed!
Date published: 2023-05-12
Rated 2 out of 5 by from Expensive and easy. After 4 months I checked back to find it was rejected by the irs. Made the corrections and easily re-submitted.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbotax is very easy to use Very good and teaches about tax rules. Made life easier
Date published: 2023-05-12
Rated 3 out of 5 by from It works! Turbo tax has been great and easy to use, but I have noticed it has gotten more expensive (like anything) over the years. I didn't get a lot back in my returns this year and I am in a difficult financial spot this year so I had to file late so I could wait until I got the money to do so. Not having that money I paid you guys for your most basic service is going to make a big impact on my ability to buy myself food this month. Other than that, its a great service.
Date published: 2023-05-12
Rated 5 out of 5 by from First Time User It was easy to use and follow. this is my first time using turbotax. I will continue to use it from now on.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy to file Preparing the return was easier this year than last because finding the correct page to enter information was clearer. E-filing was pretty straightforward, the PIN was displayed clearly (unlike last year when I e-filed my daughter's return), and we had our drivers' licenses handy. It seems like a lot of hoops to jump through, however.
Date published: 2023-05-12
Rated 4 out of 5 by from Turbo tax is easy We liked and learnt new things. It helped us understand various breakdowns.
Date published: 2023-05-12
Rated 5 out of 5 by from Clerk Thank you for all your help will recommend to family and friends
Date published: 2023-05-12
Rated 1 out of 5 by from Very Overwhelming and Frustrating Experience While going through the state tax section the allocation for income was not clear and caused our state taxes to be rejected several times. This then resulted in having to call TurboTax call center 3 separate times (our returns were rejected 4x) due to differing issues. TurboTax seems to do a GREAT job with W-2 employee taxes, however when it comes to other tax issues (1099s for example) the instruction is VERY unclear. In addition, in the beginning stages of filing there are several links to clarify what is being asked so you can understand when filing, however during 'allocation of income' and all sections related to this there were no drop downs to explain for understanding. Not only that, but each call center representative also agreed in the overwhelm of the issues we had while filing and while walking me through in the 'screen share' also noticed the discrepancies and lack of clarity as to these sections. Had they been more clear, I feel that I would have possibly not had rejected returns and/or had a better understanding of what needed to be adjusted/changed when I went back to re-file. I have been trying to re-file for the last month to no avail and have been disappointed with turbo taxes system in these areas. Had I known I would have these issues (which I have never had in the past in filing with Turbotax) I would have definitely gone with a different services for avoid the stress this has caused us.
Date published: 2023-05-11
All TurboTax® Offerings Reviews - Page 105