TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Simply the best I have filed with TurboTax for a couple years now and it just take s the complexity out of it.
Date published: 2021-02-25
Rated 5 out of 5 by from Long But Easy Process Although we had a lot of information to input due to our situation, the process was relatively easy.
Date published: 2021-02-25
Rated 5 out of 5 by from Utmost Confidence with Turbo Tax! 2020 was a tricky year for most of us, so I leaned on Turbo Tax advisors 3 times and everyone was tremendous in response time, literacy, knowledge and friendliness! It is scary to know how to ask certain questions that aren't in "your territory of vast knowledge" but everyone really took the time to help me understand. Also, every advisor introduced theirselves and relayed their experience level, which I thought was an added relief and comfort to investing in the deluxe version. Thank you again this year, Turbo TAX peeps!!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is user friendly I have love using Turbo as they walk you step by step.
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax is awsome been using it for years love turbo tax. its awsome. been using it for years
Date published: 2021-02-25
Rated 4 out of 5 by from Happy I was able to use turbo tax Very glad I chose turbo tax efile Usually do my taxes on paper
Date published: 2021-02-25
Rated 4 out of 5 by from TURBO TAX IS EASY TO USE I had no problem using and filing with turbo tax. I had a question and got an answer right away.
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax easy to use Very easy to use ! just followed the prompts to my refund
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great! Super user friendly. Very easy and helpful would definitely use again!
Date published: 2021-02-25
Rated 3 out of 5 by from Software ok Software do not follow the logic and the government forms causing much confusion. The Live expert was not an expert. Could not read my question. I was asking about one line on the form and expert was writing narratives about other lines. At 5:00 pm She ended the chat. without finishing with my problem. I guess it was time for her to go home. Valerie needs to find a new career.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1032
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Simply the best I have filed with TurboTax for a couple years now and it just take s the complexity out of it.
Date published: 2021-02-25
Rated 5 out of 5 by from Long But Easy Process Although we had a lot of information to input due to our situation, the process was relatively easy.
Date published: 2021-02-25
Rated 5 out of 5 by from Utmost Confidence with Turbo Tax! 2020 was a tricky year for most of us, so I leaned on Turbo Tax advisors 3 times and everyone was tremendous in response time, literacy, knowledge and friendliness! It is scary to know how to ask certain questions that aren't in "your territory of vast knowledge" but everyone really took the time to help me understand. Also, every advisor introduced theirselves and relayed their experience level, which I thought was an added relief and comfort to investing in the deluxe version. Thank you again this year, Turbo TAX peeps!!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is user friendly I have love using Turbo as they walk you step by step.
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax is awsome been using it for years love turbo tax. its awsome. been using it for years
Date published: 2021-02-25
Rated 4 out of 5 by from Happy I was able to use turbo tax Very glad I chose turbo tax efile Usually do my taxes on paper
Date published: 2021-02-25
Rated 4 out of 5 by from TURBO TAX IS EASY TO USE I had no problem using and filing with turbo tax. I had a question and got an answer right away.
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax easy to use Very easy to use ! just followed the prompts to my refund
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great! Super user friendly. Very easy and helpful would definitely use again!
Date published: 2021-02-25
Rated 3 out of 5 by from Software ok Software do not follow the logic and the government forms causing much confusion. The Live expert was not an expert. Could not read my question. I was asking about one line on the form and expert was writing narratives about other lines. At 5:00 pm She ended the chat. without finishing with my problem. I guess it was time for her to go home. Valerie needs to find a new career.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1032