TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from 10 out of 10 WOULDN'T recommend How many times does one have to review their filing? It was estimated for my taxes to take 35 minutes, and yes although challenging and frustrating, my taxes took 4 and a half hours. I think after spending almost $300, I could have gone to H&R Block to do it faster, cheaper and stress free.
Date published: 2023-09-04
Rated 3 out of 5 by from Spammy but it gets the job done They make it simple enough to file your taxes, but it's very tricky and spammy. It's always trying to get you to upgrade and unless you read it carefully you'll accidentally do it, then owe way more in the end but it's a pain to go back at that point. At the end they make it look like you're signing your return, but you're actually signing over your personal info for them to use. Very irritating. It's also hard to see what you paid for the service, because despite my best efforts they aren't showing any historical payments I've made on products. I honestly wish there was a better option.
Date published: 2023-09-04
Rated 5 out of 5 by from Turbo Tax is highly satisfactory I have used it for several years and plan to continue to do so because I have been able to figure it out for modestly difficult returns
Date published: 2023-09-04
Rated 4 out of 5 by from I like this interface - better than H&R Block! I found the ability to go back and forth from the easy forms where the program walks you through each step to referring to an actual IRS form very helpful. Well-organized and clear. Planning to use going forward, definitely
Date published: 2023-09-04
Rated 1 out of 5 by from The fees are outrageous! I only used TurboTax because I have a CA LLC, and they, had the form I needed to file with the state. That meant I had to pay whatever they asked.
Date published: 2023-09-04
Rated 5 out of 5 by from Easy This application is relatively easy to navigate through
Date published: 2023-09-04
Rated 5 out of 5 by from Ease of using TurboTax gets better every year! I like the way TurboTax builds on prior years return on the current year, to make the tax filing experience smooth year after year!
Date published: 2023-09-04
Rated 1 out of 5 by from HATE THE INTERFACE I have used turbo tax for years and it has been fine but this new interface is the most annoying thing I have ever experience. We are adults working in our taxes. We don't need to entertain with stupid graphics and cheering message. Hate it. Please stop the non sense. And I am a happy person but there is always a place for everything.
Date published: 2023-09-04
Rated 1 out of 5 by from Did not recognize corrected info -> no e-file! I have several K-1s and was unable to get TurboTax to accept corrected information for the Section 199A entries, even though the corrected information showed correctly when the Federal checks were run after all corrected data entries. This glitch meant that I was unable to e-file, because it refused to let me e-file, 'thinking' that one piece of data was still not entered in the worksheet. I deleted the K-1s and retyped in more than once, but this did not fix the glitch. The 'Help' section was no help. I used TurboTax Premium and was not willing to pay for 'live help' for something that was clearly a glitch. Ultimately, I had to physically mail my returns, both Federal and State, which I think is a wholly inappropriate requirement for this situation, hence the 1 star review. Buyer beware.
Date published: 2023-09-04
Rated 4 out of 5 by from Great Product I am overall happy with Turbo Tax as it is easy to use. I would have given five starts, however, the pricing is way too high.
Date published: 2023-09-04
All TurboTax® Offerings Reviews - Page 104
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from 10 out of 10 WOULDN'T recommend How many times does one have to review their filing? It was estimated for my taxes to take 35 minutes, and yes although challenging and frustrating, my taxes took 4 and a half hours. I think after spending almost $300, I could have gone to H&R Block to do it faster, cheaper and stress free.
Date published: 2023-09-04
Rated 3 out of 5 by from Spammy but it gets the job done They make it simple enough to file your taxes, but it's very tricky and spammy. It's always trying to get you to upgrade and unless you read it carefully you'll accidentally do it, then owe way more in the end but it's a pain to go back at that point. At the end they make it look like you're signing your return, but you're actually signing over your personal info for them to use. Very irritating. It's also hard to see what you paid for the service, because despite my best efforts they aren't showing any historical payments I've made on products. I honestly wish there was a better option.
Date published: 2023-09-04
Rated 5 out of 5 by from Turbo Tax is highly satisfactory I have used it for several years and plan to continue to do so because I have been able to figure it out for modestly difficult returns
Date published: 2023-09-04
Rated 4 out of 5 by from I like this interface - better than H&R Block! I found the ability to go back and forth from the easy forms where the program walks you through each step to referring to an actual IRS form very helpful. Well-organized and clear. Planning to use going forward, definitely
Date published: 2023-09-04
Rated 1 out of 5 by from The fees are outrageous! I only used TurboTax because I have a CA LLC, and they, had the form I needed to file with the state. That meant I had to pay whatever they asked.
Date published: 2023-09-04
Rated 5 out of 5 by from Easy This application is relatively easy to navigate through
Date published: 2023-09-04
Rated 5 out of 5 by from Ease of using TurboTax gets better every year! I like the way TurboTax builds on prior years return on the current year, to make the tax filing experience smooth year after year!
Date published: 2023-09-04
Rated 1 out of 5 by from HATE THE INTERFACE I have used turbo tax for years and it has been fine but this new interface is the most annoying thing I have ever experience. We are adults working in our taxes. We don't need to entertain with stupid graphics and cheering message. Hate it. Please stop the non sense. And I am a happy person but there is always a place for everything.
Date published: 2023-09-04
Rated 1 out of 5 by from Did not recognize corrected info -> no e-file! I have several K-1s and was unable to get TurboTax to accept corrected information for the Section 199A entries, even though the corrected information showed correctly when the Federal checks were run after all corrected data entries. This glitch meant that I was unable to e-file, because it refused to let me e-file, 'thinking' that one piece of data was still not entered in the worksheet. I deleted the K-1s and retyped in more than once, but this did not fix the glitch. The 'Help' section was no help. I used TurboTax Premium and was not willing to pay for 'live help' for something that was clearly a glitch. Ultimately, I had to physically mail my returns, both Federal and State, which I think is a wholly inappropriate requirement for this situation, hence the 1 star review. Buyer beware.
Date published: 2023-09-04
Rated 4 out of 5 by from Great Product I am overall happy with Turbo Tax as it is easy to use. I would have given five starts, however, the pricing is way too high.
Date published: 2023-09-04
All TurboTax® Offerings Reviews - Page 104