TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is that great The process was so convenient and easy. No issue what so ever and was straight forward and simple and was done in as little as 20 minutes.
Date published: 2023-04-18
Rated 4 out of 5 by from It could be a 5, but Cloud version has a glitch For 10 years I haven't been able to e-file my State return. The cloud version has an uncorrectable error. Every year I had to print and snail-mail. This year, James fixed the issue, but I had to download and use the desktop app. This issue could and should be corrected in the cloud version. James has the details.
Date published: 2023-04-18
Rated 1 out of 5 by from Too expensive There is no reason filing my taxes with an automated tool should cost me almost $200
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and quick I use this every year and it maintains my information.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy file! Simple walk through of a potentially complex process!
Date published: 2023-04-18
Rated 4 out of 5 by from 202 Quick and easy. Took just a few minutes after all document were obtained
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax Usage I have always found Turbotax to be easy to use and I will plan to use it again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the most simple and efficient. I called and my customer service representative was super kind and helpful.
Date published: 2023-04-18
Rated 1 out of 5 by from Up in the Air! I did my taxes over a month ago and set up a direct payment for April 15. I did not get a confirmation as to whether the IRS accepted my Tax Forms and I assumed that TurboTax will send my taxes in on the 15th. (I assumed) TurboTax did not specify whether the payment and taxes are sent on the same day (4/15). Well now its the 18th and I still don't know. So to prevent IRS issues (Audit, Penalties, and Grief), and No ONE in the IRS nor Turbo Tax will talk to me, I refiled my TurboTax again today. Will I be double billed, or the IRS smart enough not to charge me twice? This is a total SNAFU!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboxTax is easy and accurate! I enjoy the ease of use of the online software and the fact that the return is stored in the cloud for future use or review is a big reason why I use TurboTax online. I talked to Customer Service and they did the best to help me eventhough the couldn't help me with my issue.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1026
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is that great The process was so convenient and easy. No issue what so ever and was straight forward and simple and was done in as little as 20 minutes.
Date published: 2023-04-18
Rated 4 out of 5 by from It could be a 5, but Cloud version has a glitch For 10 years I haven't been able to e-file my State return. The cloud version has an uncorrectable error. Every year I had to print and snail-mail. This year, James fixed the issue, but I had to download and use the desktop app. This issue could and should be corrected in the cloud version. James has the details.
Date published: 2023-04-18
Rated 1 out of 5 by from Too expensive There is no reason filing my taxes with an automated tool should cost me almost $200
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and quick I use this every year and it maintains my information.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy file! Simple walk through of a potentially complex process!
Date published: 2023-04-18
Rated 4 out of 5 by from 202 Quick and easy. Took just a few minutes after all document were obtained
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax Usage I have always found Turbotax to be easy to use and I will plan to use it again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the most simple and efficient. I called and my customer service representative was super kind and helpful.
Date published: 2023-04-18
Rated 1 out of 5 by from Up in the Air! I did my taxes over a month ago and set up a direct payment for April 15. I did not get a confirmation as to whether the IRS accepted my Tax Forms and I assumed that TurboTax will send my taxes in on the 15th. (I assumed) TurboTax did not specify whether the payment and taxes are sent on the same day (4/15). Well now its the 18th and I still don't know. So to prevent IRS issues (Audit, Penalties, and Grief), and No ONE in the IRS nor Turbo Tax will talk to me, I refiled my TurboTax again today. Will I be double billed, or the IRS smart enough not to charge me twice? This is a total SNAFU!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboxTax is easy and accurate! I enjoy the ease of use of the online software and the fact that the return is stored in the cloud for future use or review is a big reason why I use TurboTax online. I talked to Customer Service and they did the best to help me eventhough the couldn't help me with my issue.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1026