TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Poor interface The coordination between the File method and the Easy Step method is very poor. If you use one to fill out one form, you often can't modify it from the other method. Or you can't even see what you did sometimes. Terrible.
Date published: 2023-05-12
Rated 5 out of 5 by from quick easy & fun Very easy the instant help with the notated template is awesome.
Date published: 2023-05-12
Rated 5 out of 5 by from rejected taxes they fixed it and it was easy. it took a five minute call.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy, Accurate and all-in-one perfection. I am not tax savvy, and I don't need to be.. I have used Turbo-Tax for to many years to remember the first time I used it. I would never consider any other tax prep product, ever.
Date published: 2023-05-12
Rated 5 out of 5 by from Awesome as always Best as always every year I use this service and every year they do not disappoint
Date published: 2023-05-12
Rated 4 out of 5 by from TURBO TAX I WAS NOT HAPPY THAT THE TAX CONSULTANT I STARTED WITH DID NOT COMPLETE MY TAX RETURN. I WAS PASSED ON TO ANOTHER CONSULTANT AND I MADE IT VERY CLEAR THAT IF THIS HAPPENS NEXT YEAR I WILL BE TAKING MY BUSINESS ELSEWHERE. I HAVE BEEN USING THE SAME CONSULTANT FOR THE PAST 2-3 YRS AND FOUND IT RUDE THAT I WAS CHANGED TO SOMEONE ELSE.
Date published: 2023-05-12
Rated 5 out of 5 by from turbo tax IS AWESOME! I have a deadline to get some tax paperwork in and with Turbo Tax it allowed me to get it done accurately and fast!
Date published: 2023-05-12
Rated 5 out of 5 by from 1stYear and will return Great product I was leery abt completing my own taxes. I always paid someone to complete my taxes however this year a friend convinced me to complete my own and I am soooooo happy that I did. Everything has been completed and sent. I may follow up to give you an update on the entire process from beginning to end ….Refund
Date published: 2023-05-12
Rated 5 out of 5 by from Turbotax is supper awsome for tax filling. turbotax is supper awsome tax filing plat form . i love it and i have been using it over 8 years , keep up the good work.
Date published: 2023-05-12
Rated 3 out of 5 by from disappointed I have been using Turbo Tax for almost 20 years. Each year the software became easier to use. If there was a technical/user issue support with a LIVE individual was always easy to connect to. Not tax issues, just how or where to enter a line item. This year was not what I would expect from Turbo Tax. Using search for solving problem, only expained the topic but not where specifically to enter. Example Businness Inc and Exp. Both my rentals were carried over from previous year. Easy to add 1099income then......what I had to go directly to form to enter. I spent so much time trying to get help in search which you know says go to the botton of page, right 27 pages no where to skip to bottom. Please tell me what I did wrong, I have always recommended TURBO Tax.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 103
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Poor interface The coordination between the File method and the Easy Step method is very poor. If you use one to fill out one form, you often can't modify it from the other method. Or you can't even see what you did sometimes. Terrible.
Date published: 2023-05-12
Rated 5 out of 5 by from quick easy & fun Very easy the instant help with the notated template is awesome.
Date published: 2023-05-12
Rated 5 out of 5 by from rejected taxes they fixed it and it was easy. it took a five minute call.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy, Accurate and all-in-one perfection. I am not tax savvy, and I don't need to be.. I have used Turbo-Tax for to many years to remember the first time I used it. I would never consider any other tax prep product, ever.
Date published: 2023-05-12
Rated 5 out of 5 by from Awesome as always Best as always every year I use this service and every year they do not disappoint
Date published: 2023-05-12
Rated 4 out of 5 by from TURBO TAX I WAS NOT HAPPY THAT THE TAX CONSULTANT I STARTED WITH DID NOT COMPLETE MY TAX RETURN. I WAS PASSED ON TO ANOTHER CONSULTANT AND I MADE IT VERY CLEAR THAT IF THIS HAPPENS NEXT YEAR I WILL BE TAKING MY BUSINESS ELSEWHERE. I HAVE BEEN USING THE SAME CONSULTANT FOR THE PAST 2-3 YRS AND FOUND IT RUDE THAT I WAS CHANGED TO SOMEONE ELSE.
Date published: 2023-05-12
Rated 5 out of 5 by from turbo tax IS AWESOME! I have a deadline to get some tax paperwork in and with Turbo Tax it allowed me to get it done accurately and fast!
Date published: 2023-05-12
Rated 5 out of 5 by from 1stYear and will return Great product I was leery abt completing my own taxes. I always paid someone to complete my taxes however this year a friend convinced me to complete my own and I am soooooo happy that I did. Everything has been completed and sent. I may follow up to give you an update on the entire process from beginning to end ….Refund
Date published: 2023-05-12
Rated 5 out of 5 by from Turbotax is supper awsome for tax filling. turbotax is supper awsome tax filing plat form . i love it and i have been using it over 8 years , keep up the good work.
Date published: 2023-05-12
Rated 3 out of 5 by from disappointed I have been using Turbo Tax for almost 20 years. Each year the software became easier to use. If there was a technical/user issue support with a LIVE individual was always easy to connect to. Not tax issues, just how or where to enter a line item. This year was not what I would expect from Turbo Tax. Using search for solving problem, only expained the topic but not where specifically to enter. Example Businness Inc and Exp. Both my rentals were carried over from previous year. Easy to add 1099income then......what I had to go directly to form to enter. I spent so much time trying to get help in search which you know says go to the botton of page, right 27 pages no where to skip to bottom. Please tell me what I did wrong, I have always recommended TURBO Tax.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 103