TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from 2022 RETURN Very easy to use, I don't like having to pay for it, the government should have to pay seeing they are the one forcing me to do a tax return for MY MONEY.
Date published: 2023-04-18
Rated 3 out of 5 by from Too Expesive I like Turbotax and have been loyal to the brand however I feel the price is way too expesive for a simple return. I will be looking for a cheaper alternative next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Love turbo tax Been using it for years and now that its online it is much easier to use
Date published: 2023-04-18
Rated 5 out of 5 by from turbotax is very helpful Turbo tax very helpful and easy to use and submit.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax could not have been easier! This is my 9th year using Turbo Tax and I think it gets easier every year! I would recommend it to everyone!!
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS GREAT!! Easy to use. User-friendly. Great help information. Thorough. Font sizes make the content easy to read. Hassle-free. Reasonably priced. Offers options for level of help from tax professionals. Great response time from screen to screen.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy, Fast, with help on standby! Most of the process was very intuitive and when I got caught in a place where I wasn't sure how to finish e-filing, Catherine was able to guide me through it very quickly!
Date published: 2023-04-18
Rated 5 out of 5 by from Great service Both Turbo tax live employees were very helpful and kind, walked me through every step and answered any questions I had
Date published: 2023-04-18
Rated 2 out of 5 by from Way too many extra products pushed All along the way there are "add-ons" for Intuit to either A) Sell you another product outright or B) Keep more of your information on file so they can sell you another product. Turbotax obscures what the "standard" option is. For example, when choosing how to receive a refund, getting a simple direct deposit instead of letting them open a checking account for you, you have to "choose another option." Similarly, when importing information from a bank or brokerage, the options they push would rather have you give your bank login info or give them a copy of the form from the bank (that they can scrub for other personal info). Entering it in manually requires several additional clicks, even for very simple bank interest forms. All that said, with exception of the constant sales pitches, Turbotax was straightforward and had helpful info along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Very good tool Better than my Tax Advisor (do not hire him anymore). Only Entering Schedule-K-1 form is really difficult: not all clear about Box 20 and 199A income.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1007
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2022 RETURN Very easy to use, I don't like having to pay for it, the government should have to pay seeing they are the one forcing me to do a tax return for MY MONEY.
Date published: 2023-04-18
Rated 3 out of 5 by from Too Expesive I like Turbotax and have been loyal to the brand however I feel the price is way too expesive for a simple return. I will be looking for a cheaper alternative next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Love turbo tax Been using it for years and now that its online it is much easier to use
Date published: 2023-04-18
Rated 5 out of 5 by from turbotax is very helpful Turbo tax very helpful and easy to use and submit.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax could not have been easier! This is my 9th year using Turbo Tax and I think it gets easier every year! I would recommend it to everyone!!
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS GREAT!! Easy to use. User-friendly. Great help information. Thorough. Font sizes make the content easy to read. Hassle-free. Reasonably priced. Offers options for level of help from tax professionals. Great response time from screen to screen.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy, Fast, with help on standby! Most of the process was very intuitive and when I got caught in a place where I wasn't sure how to finish e-filing, Catherine was able to guide me through it very quickly!
Date published: 2023-04-18
Rated 5 out of 5 by from Great service Both Turbo tax live employees were very helpful and kind, walked me through every step and answered any questions I had
Date published: 2023-04-18
Rated 2 out of 5 by from Way too many extra products pushed All along the way there are "add-ons" for Intuit to either A) Sell you another product outright or B) Keep more of your information on file so they can sell you another product. Turbotax obscures what the "standard" option is. For example, when choosing how to receive a refund, getting a simple direct deposit instead of letting them open a checking account for you, you have to "choose another option." Similarly, when importing information from a bank or brokerage, the options they push would rather have you give your bank login info or give them a copy of the form from the bank (that they can scrub for other personal info). Entering it in manually requires several additional clicks, even for very simple bank interest forms. All that said, with exception of the constant sales pitches, Turbotax was straightforward and had helpful info along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Very good tool Better than my Tax Advisor (do not hire him anymore). Only Entering Schedule-K-1 form is really difficult: not all clear about Box 20 and 199A income.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1007