TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from No Problem Quick and easy to use. Reference material and information is readily available within the program.
Date published: 2023-04-18
Rated 3 out of 5 by from Despite glitches, better than doing it manually For 2022 and at least several years prior, Turbotax makes the same mistake on deductions: when nearly finished with deductions, it inexplicably skips the section that includes alimony paid. It was section 11 this year. A few years ago I nearly didn't notice this and almost failed to get this over-$20,000 deduction. I suppose it could be related to the fact that the tax rules changed (after my divorce) making this deduction possibly unavailable.
Date published: 2023-04-18
Rated 4 out of 5 by from Taxes for Dummies, but Expensive Services. I mean, just like everything else -- it just keeps getting more expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from torbo tax helped at the last mimute ans I wont be not too bad for what you offer so I cant complain cause it wont do any good
Date published: 2023-04-18
Rated 3 out of 5 by from iT IS GOOD W/ YOU HAVE SIMPLE TAX FILING The citibank link to the account did not work; Do not support Token to Etrade; The K1 Form cannot be uploaded by PDF; The 1099-B cannot be uploaded by PDF; Foreign Taxes on Dividend needs to be enter manually.
Date published: 2023-04-18
Rated 4 out of 5 by from Easier than I thought! This was my first time using TurboTax to file my returns. It was simple, straight forward and easy to do. Only reason I didn't give 5 stars is because I kept being prompted to upgrade. I'm not a fan on 'upselling', but I understand why it exists. That aside, I am pleased with the service.
Date published: 2023-04-18
Rated 5 out of 5 by from First time filing for myself Usually my mom filed for me, but this year I took over since I have new endeavors and need to learn to do it on my own. Turbo tax made it easy!
Date published: 2023-04-18
Rated 1 out of 5 by from CAN NOT FILE INDIANA STATE TAX Even through Turbotax has you enter your banking information and go through all the steps as if you are filing Indiana State tax, you are not. Do not be fooled. I received a letter in June last year with a penalty almost the size of the tax I owed!!! Ended up basically paying double the tax because of Turbotax's error. Turbotax should not charge to complete indiana's state tax if you are unable to pay them. Does not make any sense.
Date published: 2023-04-18
Rated 5 out of 5 by from TuboTax Live Assistance if Awsome I've recommended this to several of my networking businesses
Date published: 2023-04-18
Rated 5 out of 5 by from Great The phone help was very very very very very very good
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 996
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from No Problem Quick and easy to use. Reference material and information is readily available within the program.
Date published: 2023-04-18
Rated 3 out of 5 by from Despite glitches, better than doing it manually For 2022 and at least several years prior, Turbotax makes the same mistake on deductions: when nearly finished with deductions, it inexplicably skips the section that includes alimony paid. It was section 11 this year. A few years ago I nearly didn't notice this and almost failed to get this over-$20,000 deduction. I suppose it could be related to the fact that the tax rules changed (after my divorce) making this deduction possibly unavailable.
Date published: 2023-04-18
Rated 4 out of 5 by from Taxes for Dummies, but Expensive Services. I mean, just like everything else -- it just keeps getting more expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from torbo tax helped at the last mimute ans I wont be not too bad for what you offer so I cant complain cause it wont do any good
Date published: 2023-04-18
Rated 3 out of 5 by from iT IS GOOD W/ YOU HAVE SIMPLE TAX FILING The citibank link to the account did not work; Do not support Token to Etrade; The K1 Form cannot be uploaded by PDF; The 1099-B cannot be uploaded by PDF; Foreign Taxes on Dividend needs to be enter manually.
Date published: 2023-04-18
Rated 4 out of 5 by from Easier than I thought! This was my first time using TurboTax to file my returns. It was simple, straight forward and easy to do. Only reason I didn't give 5 stars is because I kept being prompted to upgrade. I'm not a fan on 'upselling', but I understand why it exists. That aside, I am pleased with the service.
Date published: 2023-04-18
Rated 5 out of 5 by from First time filing for myself Usually my mom filed for me, but this year I took over since I have new endeavors and need to learn to do it on my own. Turbo tax made it easy!
Date published: 2023-04-18
Rated 1 out of 5 by from CAN NOT FILE INDIANA STATE TAX Even through Turbotax has you enter your banking information and go through all the steps as if you are filing Indiana State tax, you are not. Do not be fooled. I received a letter in June last year with a penalty almost the size of the tax I owed!!! Ended up basically paying double the tax because of Turbotax's error. Turbotax should not charge to complete indiana's state tax if you are unable to pay them. Does not make any sense.
Date published: 2023-04-18
Rated 5 out of 5 by from TuboTax Live Assistance if Awsome I've recommended this to several of my networking businesses
Date published: 2023-04-18
Rated 5 out of 5 by from Great The phone help was very very very very very very good
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 996