TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TurboTax savior Excellent experience - helpful to use and keeps you on the task at hand.
Date published: 2021-05-16
Rated 5 out of 5 by from Always the most money back Used it for five years. Never have had an audit. Good stuff
Date published: 2021-05-16
Rated 1 out of 5 by from Turbo tax was horrible this year It took me a week to get downloaded. I started with disc . Tried everything to get rid of fatal error 1603. Finally spent a whole 6 hours on phone with rep uninstalled, installed until she told me it was my computer . To call back the next day after i got new computer and they would give me a new license. Cost me $1000 for new computer only to go home and download a new browser etc on old one and old computer still working fine except the turbo tax. Next day it took two hours for them to get the new download and new license on my new $1000 computer. THen we won't even go into the horrible time I had getting through the forms. The instructions are terrible. I couldn't get back to fed for almost two hours. then I had to make a correction to NY state form and it took another two hours to fix that. Turbo has no way of telling it that my pension was not taxable to NY State at all not just 20k but all not taxable. I finally overrode the amount to include the whole pension.
Date published: 2021-05-16
Rated 4 out of 5 by from TURBO TAX GREAT PRODUCT BUT A LITTLE CRAZY TO CHARGE ME 40.00 TO PAY FOR TURBP TAX OUT OF MY REFUND. THE PRODUCT ALREADY COST 60.00
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax Makes a painful job much less painful! I will continue to use Home and Business in the future.
Date published: 2021-05-16
Rated 2 out of 5 by from pretty expensive I feel like the cost of the product is almost not worth it, especially with what I would say is a lack of support, direction or explanation. I feel like I did not get the max amount of refund I should/could of.
Date published: 2021-05-16
Rated 5 out of 5 by from Great product, user-friendly, easy to use. Great product, user-friendly, easy to use. Thanks for a great product.
Date published: 2021-05-16
Rated 3 out of 5 by from 2020 tax return with Turbotax Overall everything worked well, I did have some problems getting to the field in Deductions where I needed to enter my son's cost of college tuition. I had to back track and edit a few times before Turbotax prompted me to enter the tuition amount. Also perhaps think about getting ride of the Nickname field below, had to change it (3) times...
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax only took 1:45 to complete In general, TurboTax is great for seamless experience. One opportunity for clairity: When it does the echeck review, and has you answer a small question you missed earlier, have a link BACK to that exact form to see the full context of the question instead of the re-statement of the summary question out of context (example: the dependent "years of college - 4no 4yes 4na" one was confusing as to what was REALLY being asked in response. Other than small things like that, this is an awesome product, and we enjoy your continual refinements and up-to-date advice.
Date published: 2021-05-16
Rated 2 out of 5 by from Disappointed in the multiple charges to e-file I am extremely disappointed in the multiples charges to e-file your State and Federal taxes for this year. I have not experience these charges in the past and I have been using been using the over-the-counter version for more than 10 years.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 992
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax savior Excellent experience - helpful to use and keeps you on the task at hand.
Date published: 2021-05-16
Rated 5 out of 5 by from Always the most money back Used it for five years. Never have had an audit. Good stuff
Date published: 2021-05-16
Rated 1 out of 5 by from Turbo tax was horrible this year It took me a week to get downloaded. I started with disc . Tried everything to get rid of fatal error 1603. Finally spent a whole 6 hours on phone with rep uninstalled, installed until she told me it was my computer . To call back the next day after i got new computer and they would give me a new license. Cost me $1000 for new computer only to go home and download a new browser etc on old one and old computer still working fine except the turbo tax. Next day it took two hours for them to get the new download and new license on my new $1000 computer. THen we won't even go into the horrible time I had getting through the forms. The instructions are terrible. I couldn't get back to fed for almost two hours. then I had to make a correction to NY state form and it took another two hours to fix that. Turbo has no way of telling it that my pension was not taxable to NY State at all not just 20k but all not taxable. I finally overrode the amount to include the whole pension.
Date published: 2021-05-16
Rated 4 out of 5 by from TURBO TAX GREAT PRODUCT BUT A LITTLE CRAZY TO CHARGE ME 40.00 TO PAY FOR TURBP TAX OUT OF MY REFUND. THE PRODUCT ALREADY COST 60.00
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax Makes a painful job much less painful! I will continue to use Home and Business in the future.
Date published: 2021-05-16
Rated 2 out of 5 by from pretty expensive I feel like the cost of the product is almost not worth it, especially with what I would say is a lack of support, direction or explanation. I feel like I did not get the max amount of refund I should/could of.
Date published: 2021-05-16
Rated 5 out of 5 by from Great product, user-friendly, easy to use. Great product, user-friendly, easy to use. Thanks for a great product.
Date published: 2021-05-16
Rated 3 out of 5 by from 2020 tax return with Turbotax Overall everything worked well, I did have some problems getting to the field in Deductions where I needed to enter my son's cost of college tuition. I had to back track and edit a few times before Turbotax prompted me to enter the tuition amount. Also perhaps think about getting ride of the Nickname field below, had to change it (3) times...
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax only took 1:45 to complete In general, TurboTax is great for seamless experience. One opportunity for clairity: When it does the echeck review, and has you answer a small question you missed earlier, have a link BACK to that exact form to see the full context of the question instead of the re-statement of the summary question out of context (example: the dependent "years of college - 4no 4yes 4na" one was confusing as to what was REALLY being asked in response. Other than small things like that, this is an awesome product, and we enjoy your continual refinements and up-to-date advice.
Date published: 2021-05-16
Rated 2 out of 5 by from Disappointed in the multiple charges to e-file I am extremely disappointed in the multiples charges to e-file your State and Federal taxes for this year. I have not experience these charges in the past and I have been using been using the over-the-counter version for more than 10 years.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 992