TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great tool for non-tax professionals. I was guided through the entire process. It made the process allot less stressful.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy and accurate This always makes a less than fun activity very easy
Date published: 2023-04-19
Rated 1 out of 5 by from Not very "equitable" with images and animations We saw many, many images and animations but not one from a certain race and gender. Ironically when we looked up who used turbo tax the most, it just happened to be that certain gender and race. Maybe the pendulum has swung to far the other way.
Date published: 2023-04-19
Rated 2 out of 5 by from I've never been more disappointed Usually I have nothing but good things to say. Last year I paid for extra help and audit protecting. IRS took over 2700.00 from my refund. Turbo tax never replied to my messages. This year I almost missed the deadline because it said it filed in the blanks with the info from last year, but then would not finish the return file process due to a problem on schedule c. I asked for help just got links to pay for more upgrades. I've used turbo tax for 20 plus years. Might be time to try another tax service
Date published: 2023-04-19
Rated 4 out of 5 by from This product worked well The product worked well. I felt like the software was trying to trick me into making a misstep so I would have to pay for this service. I ran into two issues. First I used an incorrect/defunct email address. That's on me and at least it was easy to fix, but I was frustrated. The most frustrating part was at one point I was attempting to enter today's date and the program kept saying invalid date even though I had the format correct. I tried tens of times.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax fees There needs to be a clearer explanation of fees to use Turbo Tax. I wanted to use pay with my refund but I received an error message stating that I didn't meet the requirements. There was no explanation about there being extra fees on top of the Turbo Tax fee. When I went to pay with my card, it did not state the amount it was going to charge my card until after I hit pay. I was on the phone with a representative at the time so she explained but it should be clearly laid out on the screen.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent tool for the tax paying citizen It is quick, efficient, can be done from your home and doesn't cost you an arm and a leg. I like the freedom it gives that I can do it myself. I like the security that it will be done right with little issue from the IRS.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is very helpful. Turbo Tax is very easy to use and in detail. This has been so helpful for the past around 20+ years to file electronically and I plan to continue using it in future also.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent product, some minor flaws Easy to navigate, cost effective. Would recommend upgrade of section where donations input. The link to itsDeductable is hard to find.
Date published: 2023-04-19
Rated 5 out of 5 by from thank you turbo tax 2023 was able to speak with a live agent named Loquisha (not sure if her name is spelled correctly). She was awesome. Excellent customer service and resolved my silly issue quickly.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 989
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great tool for non-tax professionals. I was guided through the entire process. It made the process allot less stressful.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy and accurate This always makes a less than fun activity very easy
Date published: 2023-04-19
Rated 1 out of 5 by from Not very "equitable" with images and animations We saw many, many images and animations but not one from a certain race and gender. Ironically when we looked up who used turbo tax the most, it just happened to be that certain gender and race. Maybe the pendulum has swung to far the other way.
Date published: 2023-04-19
Rated 2 out of 5 by from I've never been more disappointed Usually I have nothing but good things to say. Last year I paid for extra help and audit protecting. IRS took over 2700.00 from my refund. Turbo tax never replied to my messages. This year I almost missed the deadline because it said it filed in the blanks with the info from last year, but then would not finish the return file process due to a problem on schedule c. I asked for help just got links to pay for more upgrades. I've used turbo tax for 20 plus years. Might be time to try another tax service
Date published: 2023-04-19
Rated 4 out of 5 by from This product worked well The product worked well. I felt like the software was trying to trick me into making a misstep so I would have to pay for this service. I ran into two issues. First I used an incorrect/defunct email address. That's on me and at least it was easy to fix, but I was frustrated. The most frustrating part was at one point I was attempting to enter today's date and the program kept saying invalid date even though I had the format correct. I tried tens of times.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax fees There needs to be a clearer explanation of fees to use Turbo Tax. I wanted to use pay with my refund but I received an error message stating that I didn't meet the requirements. There was no explanation about there being extra fees on top of the Turbo Tax fee. When I went to pay with my card, it did not state the amount it was going to charge my card until after I hit pay. I was on the phone with a representative at the time so she explained but it should be clearly laid out on the screen.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent tool for the tax paying citizen It is quick, efficient, can be done from your home and doesn't cost you an arm and a leg. I like the freedom it gives that I can do it myself. I like the security that it will be done right with little issue from the IRS.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is very helpful. Turbo Tax is very easy to use and in detail. This has been so helpful for the past around 20+ years to file electronically and I plan to continue using it in future also.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent product, some minor flaws Easy to navigate, cost effective. Would recommend upgrade of section where donations input. The link to itsDeductable is hard to find.
Date published: 2023-04-19
Rated 5 out of 5 by from thank you turbo tax 2023 was able to speak with a live agent named Loquisha (not sure if her name is spelled correctly). She was awesome. Excellent customer service and resolved my silly issue quickly.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 989