TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 3 out of 5 by from Charged for Premium Services I lost count of how many times I tried to remove Premium Services from my total tally at the end. I did not use any premium services and over the course of 3 weeks I tried countless times to remove it before doing my final filing. Every time I tried the page would go blank and I would start again. It was an unnecessary charge of $44 and I am not happy about it.
Date published: 2022-04-18
Rated 5 out of 5 by from Outstanding Tax Preparation Software - The Best This is an excellent assist software product which I've used for many years now. I went away from it for one year and found the competitor product to be less user friendly and much more difficult to use. this by far has been the best product I've seen on the market to date. I would recommend its use to anyone.
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax I've used this product for many years, and it gets better every year. It makes something like filing my taxes, which is a very painful process for me, very smooth and easy to navigate. As a user experience professional, I highly recommend the UX of TurboTax. They make a painful process very simple and easy to follow!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is Great. Helped me find my full amount. Thank you for a wonderful application.
Date published: 2022-04-18
Rated 5 out of 5 by from Excellent Great program, easy to use. Reasonably priced. Will use again.
Date published: 2022-04-18
Rated 4 out of 5 by from Like that it's partnered with my bank account I'm not sure I would do this again. I did like that it was partnered with my bank. However, there were too many side things to fill out that ended up not even being used-ie deductions I dug out, entered, then found out a standard was better. LIVE SUPPORT WAS A WASTE OF MONEY! I specifically chose the not free version so I could use a live support option. When they "called" me, it said I had been disconnected, it was the last time I would hear from them, and then automatically disconnected the call. Luckily I was eventually able to figure out the issue myself after a long while of searching the site, googling, & clicking the right option. If you are going to offer the option & CHARGE PEOPLE MONEY, the option should work.
Date published: 2022-04-18
Rated 5 out of 5 by from Always easy and thorough It's always very easy to use and very complete. I've used it for years, and can't think of doing anything else.
Date published: 2022-04-18
Rated 4 out of 5 by from Good product Good experience no problems that wasn't solved, thank you
Date published: 2022-04-18
Rated 4 out of 5 by from general service entering the information should be easier and not to complicated, such as we need to see the same type of format fill out when you check the forms not only questionnaire that confuse the where you are entering the info.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is the best! Easy to use. Very comprehensive and helpful from start to finish!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 987
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Charged for Premium Services I lost count of how many times I tried to remove Premium Services from my total tally at the end. I did not use any premium services and over the course of 3 weeks I tried countless times to remove it before doing my final filing. Every time I tried the page would go blank and I would start again. It was an unnecessary charge of $44 and I am not happy about it.
Date published: 2022-04-18
Rated 5 out of 5 by from Outstanding Tax Preparation Software - The Best This is an excellent assist software product which I've used for many years now. I went away from it for one year and found the competitor product to be less user friendly and much more difficult to use. this by far has been the best product I've seen on the market to date. I would recommend its use to anyone.
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax I've used this product for many years, and it gets better every year. It makes something like filing my taxes, which is a very painful process for me, very smooth and easy to navigate. As a user experience professional, I highly recommend the UX of TurboTax. They make a painful process very simple and easy to follow!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is Great. Helped me find my full amount. Thank you for a wonderful application.
Date published: 2022-04-18
Rated 5 out of 5 by from Excellent Great program, easy to use. Reasonably priced. Will use again.
Date published: 2022-04-18
Rated 4 out of 5 by from Like that it's partnered with my bank account I'm not sure I would do this again. I did like that it was partnered with my bank. However, there were too many side things to fill out that ended up not even being used-ie deductions I dug out, entered, then found out a standard was better. LIVE SUPPORT WAS A WASTE OF MONEY! I specifically chose the not free version so I could use a live support option. When they "called" me, it said I had been disconnected, it was the last time I would hear from them, and then automatically disconnected the call. Luckily I was eventually able to figure out the issue myself after a long while of searching the site, googling, & clicking the right option. If you are going to offer the option & CHARGE PEOPLE MONEY, the option should work.
Date published: 2022-04-18
Rated 5 out of 5 by from Always easy and thorough It's always very easy to use and very complete. I've used it for years, and can't think of doing anything else.
Date published: 2022-04-18
Rated 4 out of 5 by from Good product Good experience no problems that wasn't solved, thank you
Date published: 2022-04-18
Rated 4 out of 5 by from general service entering the information should be easier and not to complicated, such as we need to see the same type of format fill out when you check the forms not only questionnaire that confuse the where you are entering the info.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is the best! Easy to use. Very comprehensive and helpful from start to finish!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 987