TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 4 out of 5 by from Like that it's partnered with my bank account I'm not sure I would do this again. I did like that it was partnered with my bank. However, there were too many side things to fill out that ended up not even being used-ie deductions I dug out, entered, then found out a standard was better. LIVE SUPPORT WAS A WASTE OF MONEY! I specifically chose the not free version so I could use a live support option. When they "called" me, it said I had been disconnected, it was the last time I would hear from them, and then automatically disconnected the call. Luckily I was eventually able to figure out the issue myself after a long while of searching the site, googling, & clicking the right option. If you are going to offer the option & CHARGE PEOPLE MONEY, the option should work.
Date published: 2022-04-18
Rated 5 out of 5 by from Always easy and thorough It's always very easy to use and very complete. I've used it for years, and can't think of doing anything else.
Date published: 2022-04-18
Rated 4 out of 5 by from Good product Good experience no problems that wasn't solved, thank you
Date published: 2022-04-18
Rated 4 out of 5 by from general service entering the information should be easier and not to complicated, such as we need to see the same type of format fill out when you check the forms not only questionnaire that confuse the where you are entering the info.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is the best! Easy to use. Very comprehensive and helpful from start to finish!
Date published: 2022-04-18
Rated 1 out of 5 by from Key Info not Prompted I have purchased the business version of Turbo-Tax for years and was frustrated by the total lack of "reminder" that as an LLC I am able to deduct state INCOME tax from my federal income. The heading of the section where this deduction is entered is "Business Taxes and Licenses". Even including "business income taxes" would have been a good tip. How can Turbo-Tax remind me to deduct the cost of my computer cords, but not note this critical deduction? Similarly, I have purchased Virginia State product as well, but Turbo Tax does not inform business users which counties in Virginia require a business income tax. These basic, easy-to-provide omissions have resulted in my over-paying tens of thousands of dollars in taxes over the past 6 years.
Date published: 2022-04-18
Rated 5 out of 5 by from The program is awesome!!! Using the Turbo Tax for last 10 years. It is one of the must have software.
Date published: 2022-04-18
Rated 4 out of 5 by from Thank you TurboTax We had a question and requested a phone call and Judy was amazing. She spend the time to not only answer our questions, but guide us online and then continue to assist us to be ready for next year and where to look.
Date published: 2022-04-18
Rated 5 out of 5 by from So user friendly Turbo Tax is so efficient to begin with. however, when utilizing the live chat experts, they make things so much more simplistic and pleasurable when doing taxes. Been using TT for decades and won't ever change!!
Date published: 2022-04-18
Rated 5 out of 5 by from Very good user friendly program gets better each y Most of items from last year forms were automatic transferred over to new years tax forms makes it much faster. A few items i had to search for last few years much easier to find.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 980
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Like that it's partnered with my bank account I'm not sure I would do this again. I did like that it was partnered with my bank. However, there were too many side things to fill out that ended up not even being used-ie deductions I dug out, entered, then found out a standard was better. LIVE SUPPORT WAS A WASTE OF MONEY! I specifically chose the not free version so I could use a live support option. When they "called" me, it said I had been disconnected, it was the last time I would hear from them, and then automatically disconnected the call. Luckily I was eventually able to figure out the issue myself after a long while of searching the site, googling, & clicking the right option. If you are going to offer the option & CHARGE PEOPLE MONEY, the option should work.
Date published: 2022-04-18
Rated 5 out of 5 by from Always easy and thorough It's always very easy to use and very complete. I've used it for years, and can't think of doing anything else.
Date published: 2022-04-18
Rated 4 out of 5 by from Good product Good experience no problems that wasn't solved, thank you
Date published: 2022-04-18
Rated 4 out of 5 by from general service entering the information should be easier and not to complicated, such as we need to see the same type of format fill out when you check the forms not only questionnaire that confuse the where you are entering the info.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is the best! Easy to use. Very comprehensive and helpful from start to finish!
Date published: 2022-04-18
Rated 1 out of 5 by from Key Info not Prompted I have purchased the business version of Turbo-Tax for years and was frustrated by the total lack of "reminder" that as an LLC I am able to deduct state INCOME tax from my federal income. The heading of the section where this deduction is entered is "Business Taxes and Licenses". Even including "business income taxes" would have been a good tip. How can Turbo-Tax remind me to deduct the cost of my computer cords, but not note this critical deduction? Similarly, I have purchased Virginia State product as well, but Turbo Tax does not inform business users which counties in Virginia require a business income tax. These basic, easy-to-provide omissions have resulted in my over-paying tens of thousands of dollars in taxes over the past 6 years.
Date published: 2022-04-18
Rated 5 out of 5 by from The program is awesome!!! Using the Turbo Tax for last 10 years. It is one of the must have software.
Date published: 2022-04-18
Rated 4 out of 5 by from Thank you TurboTax We had a question and requested a phone call and Judy was amazing. She spend the time to not only answer our questions, but guide us online and then continue to assist us to be ready for next year and where to look.
Date published: 2022-04-18
Rated 5 out of 5 by from So user friendly Turbo Tax is so efficient to begin with. however, when utilizing the live chat experts, they make things so much more simplistic and pleasurable when doing taxes. Been using TT for decades and won't ever change!!
Date published: 2022-04-18
Rated 5 out of 5 by from Very good user friendly program gets better each y Most of items from last year forms were automatic transferred over to new years tax forms makes it much faster. A few items i had to search for last few years much easier to find.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 980