TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from ok 0kokokokokokokokokokokokokokokokokokokokokokokokokok
Date published: 2023-04-18
Rated 5 out of 5 by from Easiest way to file taxes. Been using Turbo tax for years and Turbo tax will do it again next year.
Date published: 2023-04-18
Rated 3 out of 5 by from Not completely satisfied I had to start by changing my password and then it was never recognized until I changed it again to the very same password.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Service Great experience,easy to do business with turbo tax
Date published: 2023-04-18
Rated 2 out of 5 by from Missing Question regarding prior year depreciation Absolutely couldn't find answer in TT help, the help from other TT users or on the phone when after 3 1/2 hours basically on hold in their call back system it simply hung up on me. Finally went to Google and asked how to enter prior year depreciation it said to enter it as if it is a new asset, but put the correct beginning year of the asset. It worked, but cost me hours of time & stress when all TT needs to do is ask if there is prior year depreciation for first time users of TT. I will not be using TT again.
Date published: 2023-04-18
Rated 5 out of 5 by from That was honestly amazing So fast, love the new interface, super user friendly and well explained. Also love the "race mode." So fast!
Date published: 2023-04-18
Rated 3 out of 5 by from Asks same questions too many times. I enjoy Turbo tax but I was frustrated at how man times it asks the same questions. It also made me pay the deluxe price just because I had a certain type of 1099 which I don't appreciate.
Date published: 2023-04-18
Rated 3 out of 5 by from Changes each year The experience feels like it deteriorates over the course of use. Although there are more options available, it seems that (as a reoccurring customer) things have been taken away. Whereas I used to receive TurboTax for free, now its just how many products I can buy.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Easy to use, needed help and received guidance almost instantaneously.
Date published: 2023-04-18
Rated 5 out of 5 by from GREAT PRODUCT IT WAS EASY TO USE HIGHLY RECOMMENDED FAST AND EFFICIENT
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 976
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from ok 0kokokokokokokokokokokokokokokokokokokokokokokokokok
Date published: 2023-04-18
Rated 5 out of 5 by from Easiest way to file taxes. Been using Turbo tax for years and Turbo tax will do it again next year.
Date published: 2023-04-18
Rated 3 out of 5 by from Not completely satisfied I had to start by changing my password and then it was never recognized until I changed it again to the very same password.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Service Great experience,easy to do business with turbo tax
Date published: 2023-04-18
Rated 2 out of 5 by from Missing Question regarding prior year depreciation Absolutely couldn't find answer in TT help, the help from other TT users or on the phone when after 3 1/2 hours basically on hold in their call back system it simply hung up on me. Finally went to Google and asked how to enter prior year depreciation it said to enter it as if it is a new asset, but put the correct beginning year of the asset. It worked, but cost me hours of time & stress when all TT needs to do is ask if there is prior year depreciation for first time users of TT. I will not be using TT again.
Date published: 2023-04-18
Rated 5 out of 5 by from That was honestly amazing So fast, love the new interface, super user friendly and well explained. Also love the "race mode." So fast!
Date published: 2023-04-18
Rated 3 out of 5 by from Asks same questions too many times. I enjoy Turbo tax but I was frustrated at how man times it asks the same questions. It also made me pay the deluxe price just because I had a certain type of 1099 which I don't appreciate.
Date published: 2023-04-18
Rated 3 out of 5 by from Changes each year The experience feels like it deteriorates over the course of use. Although there are more options available, it seems that (as a reoccurring customer) things have been taken away. Whereas I used to receive TurboTax for free, now its just how many products I can buy.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Easy to use, needed help and received guidance almost instantaneously.
Date published: 2023-04-18
Rated 5 out of 5 by from GREAT PRODUCT IT WAS EASY TO USE HIGHLY RECOMMENDED FAST AND EFFICIENT
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 976