TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from We're going to Puerto Rico! Incredible toolkit from the fine folk at Intuit! Got one crazy refund, and we're going home to see family!
Date published: 2021-05-15
Rated 5 out of 5 by from Used since 1995, hasn't done me wrong yet My tax situation is a bit complex with real estate, stocks and bonds, etc. Turbo Tax handles it all with aplomb. My father-in-law liked to do his tax the old school way and we decided to compare the results. It took us about four hours with TT as compared to his normal three day slog and TT found him some additional deductions. He's now a believer.
Date published: 2021-05-15
Rated 4 out of 5 by from turbo tax is pretty good Haven't had any problems filing for the last 3 years now. They make keeping track of passwords, pins, and agi's easier than any other platform I've used. No one enjoys filing taxes, but they seemingly make it as painless as possible.
Date published: 2021-05-15
Rated 2 out of 5 by from Glitch with downloading to 2 computers I had downloaded TurboTax to a PC. I bought a new Mac and tried to download TT on their but got an error "This license code has already been associated with an account. Please check that account and look for it in Downloads". I didn't login to TT when I originally downloaded the program on the PC but I logged in to TT as instructed only to get the error message over and over. I finally called the help desk but the agent couldn't help me. She said the system was down so I should try later. A couple of hours later I tried again same problem but I Googled it and found out that this has been an ongoing problem since January 2021. There were several pages of incidents identical to mine with no real solutions. I called the help desk again and was lucky to get a rep that was willing to help. She then had to discuss it with her supervisor for quite some time before she was finally able to reissue a new code. I'm very disappointed that TurboTax didn't offer a solution or update regarding the problem. Or at least inform Support so that they know what to do and not be expected to jump through hoops to get the matter resolved.
Date published: 2021-05-15
Rated 4 out of 5 by from Still excellent but some persistent bugs live on It was easy to do my returns and I have the highest confidence in the quality of my submission. Purchased Audit Defense again - another great product. Issues come from the website - the login process is cryptic and navigation goes WAY beyond weird. In the application this year like last the screen where you enter Doctor, dentist, chripractor and accupuncturist expenses would not allow me to enter any numbers. It displayed "$0" and I could not enter a character, clear the field or anything. VERY annoying. Repetition of rote questions during the login/checkout process shows room for improvement.
Date published: 2021-05-15
Rated 5 out of 5 by from Makes Tax Preparation manageable We have used Turbo Tax for years. Love the app. It saves us tons of tax misery.
Date published: 2021-05-15
Rated 3 out of 5 by from Fumble at the One Yard Line Overall, Turbo Tax is easy to use, after so many years. This year, there was a flaw in the system. It would not allow me to transmit my state and federal returns electronically. I received an error message saying I had the wrong social security number for the Head of Household. I called Customer Support and was helped by a lovely woman named Tracy. She did her best to help me, but confirmed there is a flaw in the system. Now, I have to mail both returns and will be delayed in receiving my refunds.
Date published: 2021-05-15
Rated 4 out of 5 by from Fairly easy to use. I've been using Turbo tax for a number of years and have had good success with it.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax has performed well... except this year My Federal return was rejected by the IRS due to a mis-match on my wife's birthdate (I probably typed it incorrectly). I had run the TT accuracy check before submitting my return, and it reported no errors. I don't understand why the accuracy check would not have found such a simple error.
Date published: 2021-05-15
Rated 5 out of 5 by from Another successful tax filing! Another successful tax filing! I love the way Turbo Tax takes me through all of my tax requirements.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 963
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from We're going to Puerto Rico! Incredible toolkit from the fine folk at Intuit! Got one crazy refund, and we're going home to see family!
Date published: 2021-05-15
Rated 5 out of 5 by from Used since 1995, hasn't done me wrong yet My tax situation is a bit complex with real estate, stocks and bonds, etc. Turbo Tax handles it all with aplomb. My father-in-law liked to do his tax the old school way and we decided to compare the results. It took us about four hours with TT as compared to his normal three day slog and TT found him some additional deductions. He's now a believer.
Date published: 2021-05-15
Rated 4 out of 5 by from turbo tax is pretty good Haven't had any problems filing for the last 3 years now. They make keeping track of passwords, pins, and agi's easier than any other platform I've used. No one enjoys filing taxes, but they seemingly make it as painless as possible.
Date published: 2021-05-15
Rated 2 out of 5 by from Glitch with downloading to 2 computers I had downloaded TurboTax to a PC. I bought a new Mac and tried to download TT on their but got an error "This license code has already been associated with an account. Please check that account and look for it in Downloads". I didn't login to TT when I originally downloaded the program on the PC but I logged in to TT as instructed only to get the error message over and over. I finally called the help desk but the agent couldn't help me. She said the system was down so I should try later. A couple of hours later I tried again same problem but I Googled it and found out that this has been an ongoing problem since January 2021. There were several pages of incidents identical to mine with no real solutions. I called the help desk again and was lucky to get a rep that was willing to help. She then had to discuss it with her supervisor for quite some time before she was finally able to reissue a new code. I'm very disappointed that TurboTax didn't offer a solution or update regarding the problem. Or at least inform Support so that they know what to do and not be expected to jump through hoops to get the matter resolved.
Date published: 2021-05-15
Rated 4 out of 5 by from Still excellent but some persistent bugs live on It was easy to do my returns and I have the highest confidence in the quality of my submission. Purchased Audit Defense again - another great product. Issues come from the website - the login process is cryptic and navigation goes WAY beyond weird. In the application this year like last the screen where you enter Doctor, dentist, chripractor and accupuncturist expenses would not allow me to enter any numbers. It displayed "$0" and I could not enter a character, clear the field or anything. VERY annoying. Repetition of rote questions during the login/checkout process shows room for improvement.
Date published: 2021-05-15
Rated 5 out of 5 by from Makes Tax Preparation manageable We have used Turbo Tax for years. Love the app. It saves us tons of tax misery.
Date published: 2021-05-15
Rated 3 out of 5 by from Fumble at the One Yard Line Overall, Turbo Tax is easy to use, after so many years. This year, there was a flaw in the system. It would not allow me to transmit my state and federal returns electronically. I received an error message saying I had the wrong social security number for the Head of Household. I called Customer Support and was helped by a lovely woman named Tracy. She did her best to help me, but confirmed there is a flaw in the system. Now, I have to mail both returns and will be delayed in receiving my refunds.
Date published: 2021-05-15
Rated 4 out of 5 by from Fairly easy to use. I've been using Turbo tax for a number of years and have had good success with it.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax has performed well... except this year My Federal return was rejected by the IRS due to a mis-match on my wife's birthdate (I probably typed it incorrectly). I had run the TT accuracy check before submitting my return, and it reported no errors. I don't understand why the accuracy check would not have found such a simple error.
Date published: 2021-05-15
Rated 5 out of 5 by from Another successful tax filing! Another successful tax filing! I love the way Turbo Tax takes me through all of my tax requirements.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 963