TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is a Lifesaver! Doing my taxes with TurboTax is so easy. Being able to pull the information directly from my employer and checking to make sure every deduction is reviewed has made tax time something I don't dread any longer.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is amazing and more than easy and fast the program makes it super easy, step by step to file taxes. Everything is clear, easy to understand and most work is done by the program. Even if something is unclear the chat help is super supportive and friendly.
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo tax is good Your live expert was very patient and helpful. It is a good way to do your taxes. But I thought it was a bit expensive considering the pandemic.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy return Filing tax return is easy with Turbo Tax. Thank you!
Date published: 2021-05-15
Rated 4 out of 5 by from used it for years I've used it for years. My only complaint is that it is getting almost to expensive to use for a person on a fixed income.
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is so easy and thorough. An must use for any filer.
Date published: 2021-05-15
Rated 2 out of 5 by from TurboTax is a little better than garbage. A little Have used it several times over the years as it does make things fairly easy. What I despise is how they advertise "free," yet it has never actually been free. I've researched in the past and from what I remember if you do happen to qualify for the absolute most basic tax filing, then it may be free, if you don't exhaust yourself jumping through hoops and wild goose chasing to find out how to not get charged. TurboTax is NOT free for the average person. This year I had to enter some info regarding cryptocurrency sales and was disappointed to find that I had to upgrade to their Premium service to do so. And even after paying for the Premium, the max amount of transactions you can enter is 75... which is not a lot if you're trading. If you happen to have more than 75 transactions, then their system won't handle it and you have to go pay for a 3rd party aggregator service (roughly $50-$200 additional) just so you can upload your transactions that they won't allow you to manually enter. If you have 75 or less transactions, the more you add, the slower their system gets. This is not a computer issue as I tried it on different computers and networks. So then you end up waiting around 15-30 seconds between each and every click you make... there are about 5 clicks per transaction, this was extremely frustrating. What should've taken 10 minutes to key in took several hours. Oh, and because it takes so long, the system logs you out after a while, but doesn't tell you. So when you think you finally finished, guess what? You didn't, because it logged you out, and didn't save anything you just entered. So then you get to start all over again! 2nd time around I'd exit that page after a few transactions were keyed so I wouldn't lose them again.
Date published: 2021-05-15
Rated 5 out of 5 by from easy and fast It was fast and easy, and the cost was a lot cheaper then the other tax companies.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesome Had no interaction with Turbo Tax but had to order tax receipt from IRS for 2019.
Date published: 2021-05-15
Rated 2 out of 5 by from last year to use this our taxes have become more complicated over the years. My ad-blocker has to be turned off to submit this review which is ridiculous. I am tired of Intuit lobbying for complex tax codes and will need a tax accountant to help with future returns.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 961
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is a Lifesaver! Doing my taxes with TurboTax is so easy. Being able to pull the information directly from my employer and checking to make sure every deduction is reviewed has made tax time something I don't dread any longer.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is amazing and more than easy and fast the program makes it super easy, step by step to file taxes. Everything is clear, easy to understand and most work is done by the program. Even if something is unclear the chat help is super supportive and friendly.
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo tax is good Your live expert was very patient and helpful. It is a good way to do your taxes. But I thought it was a bit expensive considering the pandemic.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy return Filing tax return is easy with Turbo Tax. Thank you!
Date published: 2021-05-15
Rated 4 out of 5 by from used it for years I've used it for years. My only complaint is that it is getting almost to expensive to use for a person on a fixed income.
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is so easy and thorough. An must use for any filer.
Date published: 2021-05-15
Rated 2 out of 5 by from TurboTax is a little better than garbage. A little Have used it several times over the years as it does make things fairly easy. What I despise is how they advertise "free," yet it has never actually been free. I've researched in the past and from what I remember if you do happen to qualify for the absolute most basic tax filing, then it may be free, if you don't exhaust yourself jumping through hoops and wild goose chasing to find out how to not get charged. TurboTax is NOT free for the average person. This year I had to enter some info regarding cryptocurrency sales and was disappointed to find that I had to upgrade to their Premium service to do so. And even after paying for the Premium, the max amount of transactions you can enter is 75... which is not a lot if you're trading. If you happen to have more than 75 transactions, then their system won't handle it and you have to go pay for a 3rd party aggregator service (roughly $50-$200 additional) just so you can upload your transactions that they won't allow you to manually enter. If you have 75 or less transactions, the more you add, the slower their system gets. This is not a computer issue as I tried it on different computers and networks. So then you end up waiting around 15-30 seconds between each and every click you make... there are about 5 clicks per transaction, this was extremely frustrating. What should've taken 10 minutes to key in took several hours. Oh, and because it takes so long, the system logs you out after a while, but doesn't tell you. So when you think you finally finished, guess what? You didn't, because it logged you out, and didn't save anything you just entered. So then you get to start all over again! 2nd time around I'd exit that page after a few transactions were keyed so I wouldn't lose them again.
Date published: 2021-05-15
Rated 5 out of 5 by from easy and fast It was fast and easy, and the cost was a lot cheaper then the other tax companies.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesome Had no interaction with Turbo Tax but had to order tax receipt from IRS for 2019.
Date published: 2021-05-15
Rated 2 out of 5 by from last year to use this our taxes have become more complicated over the years. My ad-blocker has to be turned off to submit this review which is ridiculous. I am tired of Intuit lobbying for complex tax codes and will need a tax accountant to help with future returns.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 961