TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Quick, simple and easy Scanned, plugged in info while riding public transit. Finished before my stop
Date published: 2022-06-01
Rated 1 out of 5 by from I would not use Turbotax Live Full Service again The experience was very disappointing. Although TurboTax Live Full Service is marketed to be for everyone. My tax situation is clearly too complex for TT Live. My experience was not good from the start. First of all, the assistant didn't really understand the complexity of the return and did not match a capable expert for me from the start. The first expert assigned to me dropped me after months of working on the return without any heads-up. I had to be transferred to another person and re-start the process again. This leads to the delay of my filing and many hours of rework. Secondly, I was not able to review my return details to ensure my returns are done accurately. The only figures provided to me are a couple of summarized numbers for tax payment. My expert had to manually download and upload certain forms for me for my questions and he was unable to provide the federal form for my review because the software does not allow it. How will I have comfort on the level of accuracy if I am not able to review the form. Lastly, my expert also mentioned my tax situation is very complex and Turbotax Live may not be best suited for this situation and the software does not explain the tracing of certain calculations very well. It would be better for me to go to a local CPA for my type of situation. The whole experience was exhausting and time consuming. I would not use TT Live service again
Date published: 2022-06-01
Rated 5 out of 5 by from Taxes taxes taxes Using turbotax made paying my taxes real fun. Well is was real easy, but not real fun. Its a good product, I use it every year.
Date published: 2022-06-01
Rated 5 out of 5 by from Awesome experience with Jamie Amazing experience as always with Turbotax and Jamie!
Date published: 2022-06-01
Rated 5 out of 5 by from Turbo Tax is my way to go ! Turbo is just GREAT! They help you all the way through and cover everything very thoroughly. So helpful, they never leave a doubt in your mind. And then, they even file for you, so that's no trips to the post office & it's done securely! Thank-You Turbo Tax :)
Date published: 2022-06-01
Rated 4 out of 5 by from TurboTax is a great product. TurboTax provide greater explanation on every single section where you have doubts. Suggested improvement is to show the tax break by tax slab, that will give us 100% clarity on the tax we owe.
Date published: 2022-06-01
Rated 4 out of 5 by from It was convinient It was easy and convenient. It was pretty fast. It was also helpful.
Date published: 2022-06-01
Rated 4 out of 5 by from Turbo tax is great First time using Turbo tax filing my returns, and the service was straight forward and efficient.
Date published: 2022-06-01
Rated 5 out of 5 by from I got A lot of money BACK Thank you for helping me with my taxes. My wife will be happy to spend them.
Date published: 2022-06-01
Rated 5 out of 5 by from Turbo tax is great! Turbo tax was amassing, and easy to use. all the people that I came a cross in the live chat was super great, professional and helpful. (Linda, Monita and John).
Date published: 2022-06-01
All TurboTax® Offerings Reviews - Page 97
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick, simple and easy Scanned, plugged in info while riding public transit. Finished before my stop
Date published: 2022-06-01
Rated 1 out of 5 by from I would not use Turbotax Live Full Service again The experience was very disappointing. Although TurboTax Live Full Service is marketed to be for everyone. My tax situation is clearly too complex for TT Live. My experience was not good from the start. First of all, the assistant didn't really understand the complexity of the return and did not match a capable expert for me from the start. The first expert assigned to me dropped me after months of working on the return without any heads-up. I had to be transferred to another person and re-start the process again. This leads to the delay of my filing and many hours of rework. Secondly, I was not able to review my return details to ensure my returns are done accurately. The only figures provided to me are a couple of summarized numbers for tax payment. My expert had to manually download and upload certain forms for me for my questions and he was unable to provide the federal form for my review because the software does not allow it. How will I have comfort on the level of accuracy if I am not able to review the form. Lastly, my expert also mentioned my tax situation is very complex and Turbotax Live may not be best suited for this situation and the software does not explain the tracing of certain calculations very well. It would be better for me to go to a local CPA for my type of situation. The whole experience was exhausting and time consuming. I would not use TT Live service again
Date published: 2022-06-01
Rated 5 out of 5 by from Taxes taxes taxes Using turbotax made paying my taxes real fun. Well is was real easy, but not real fun. Its a good product, I use it every year.
Date published: 2022-06-01
Rated 5 out of 5 by from Awesome experience with Jamie Amazing experience as always with Turbotax and Jamie!
Date published: 2022-06-01
Rated 5 out of 5 by from Turbo Tax is my way to go ! Turbo is just GREAT! They help you all the way through and cover everything very thoroughly. So helpful, they never leave a doubt in your mind. And then, they even file for you, so that's no trips to the post office & it's done securely! Thank-You Turbo Tax :)
Date published: 2022-06-01
Rated 4 out of 5 by from TurboTax is a great product. TurboTax provide greater explanation on every single section where you have doubts. Suggested improvement is to show the tax break by tax slab, that will give us 100% clarity on the tax we owe.
Date published: 2022-06-01
Rated 4 out of 5 by from It was convinient It was easy and convenient. It was pretty fast. It was also helpful.
Date published: 2022-06-01
Rated 4 out of 5 by from Turbo tax is great First time using Turbo tax filing my returns, and the service was straight forward and efficient.
Date published: 2022-06-01
Rated 5 out of 5 by from I got A lot of money BACK Thank you for helping me with my taxes. My wife will be happy to spend them.
Date published: 2022-06-01
Rated 5 out of 5 by from Turbo tax is great! Turbo tax was amassing, and easy to use. all the people that I came a cross in the live chat was super great, professional and helpful. (Linda, Monita and John).
Date published: 2022-06-01
All TurboTax® Offerings Reviews - Page 97