TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from charged for a "free file" I was charged 90 to file a free file, and I didn't have to pay taxes or get any taxes back.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is Easy to Use I enjoyed using nthis version of Turbo Tax because of the graphics.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Software over the years Turbo Tax has been my go to source for filing my Federal and State Income taxes since before 2007. I have lost track of all the time I have been with them. Great source of tax information and a great help when I had my own business.
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy and user friendly Glad I decided to use Turbo Tax again. so easy to follow.
Date published: 2022-04-18
Rated 5 out of 5 by from i love turbo tax easy to useeasy to useeasy to useeasy to useeasy to useeasy to useeasy to useeasy to use
Date published: 2022-04-18
Rated 4 out of 5 by from A few improvements needed Yes, I did engage with one of your "experts" and the experience was less than satisfying. First, he kept yawning, loudly! He complained about having to work an 18-hour day. I'm not sure he understood my question (he was a native English speaker). I don't know what he was doing - all I heard was more loud yawning. Finally, I told him exactly which step I was on and that I had no way of finding the State ID that should go with my estimated tax payments from last year (I had searched online). He put me on hold for several minutes, then still didn't know the answer. Finally, I found it myself, further down on the form. It would have been nice if TurboTax had filled it in for me since, obviously, it had that information. My second issue was with the self-created code that TurboTax asked for after my previous year's AGI. The defaults were 12345 for both me and my husband, so I kept them. Then, my first attempt at e-filing was rejected with code IND-031-04. I had looked up the AGI and that was correct, so the problem must have been those self-selected codes "not matching what the IRS had on file". PLEASE add some information about that in the app!
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax makes dealing with the IRS better Even though we wound up using the Standard Deduction TurboTax took us through the process without the headaches we have had in the past.
Date published: 2022-04-18
Rated 4 out of 5 by from It is straight-forward over all This is my first time using it. I had been having CPA office to do my tax before. I really like the convenience. Even though here were few places I had to spend time figuring them out, so it took me more time than I expected. I think next year it would be much easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Easy to use, self-guiding and it was free, free, free
Date published: 2022-04-18
Rated 5 out of 5 by from Great TurboTax So easy to use--just fill in the blanks after it has been filled in with last year's info
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 947
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from charged for a "free file" I was charged 90 to file a free file, and I didn't have to pay taxes or get any taxes back.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is Easy to Use I enjoyed using nthis version of Turbo Tax because of the graphics.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Software over the years Turbo Tax has been my go to source for filing my Federal and State Income taxes since before 2007. I have lost track of all the time I have been with them. Great source of tax information and a great help when I had my own business.
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy and user friendly Glad I decided to use Turbo Tax again. so easy to follow.
Date published: 2022-04-18
Rated 5 out of 5 by from i love turbo tax easy to useeasy to useeasy to useeasy to useeasy to useeasy to useeasy to useeasy to use
Date published: 2022-04-18
Rated 4 out of 5 by from A few improvements needed Yes, I did engage with one of your "experts" and the experience was less than satisfying. First, he kept yawning, loudly! He complained about having to work an 18-hour day. I'm not sure he understood my question (he was a native English speaker). I don't know what he was doing - all I heard was more loud yawning. Finally, I told him exactly which step I was on and that I had no way of finding the State ID that should go with my estimated tax payments from last year (I had searched online). He put me on hold for several minutes, then still didn't know the answer. Finally, I found it myself, further down on the form. It would have been nice if TurboTax had filled it in for me since, obviously, it had that information. My second issue was with the self-created code that TurboTax asked for after my previous year's AGI. The defaults were 12345 for both me and my husband, so I kept them. Then, my first attempt at e-filing was rejected with code IND-031-04. I had looked up the AGI and that was correct, so the problem must have been those self-selected codes "not matching what the IRS had on file". PLEASE add some information about that in the app!
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax makes dealing with the IRS better Even though we wound up using the Standard Deduction TurboTax took us through the process without the headaches we have had in the past.
Date published: 2022-04-18
Rated 4 out of 5 by from It is straight-forward over all This is my first time using it. I had been having CPA office to do my tax before. I really like the convenience. Even though here were few places I had to spend time figuring them out, so it took me more time than I expected. I think next year it would be much easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Easy to use, self-guiding and it was free, free, free
Date published: 2022-04-18
Rated 5 out of 5 by from Great TurboTax So easy to use--just fill in the blanks after it has been filled in with last year's info
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 947