TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from 20 year user Several pages in the guided preparation would not accept input; one was verified by one of your Customer Service types. My work-around was to go to the associated forms and fill them out. The inputs were then reflected in the guided portion.
Date published: 2021-05-16
Rated 3 out of 5 by from Good product but don't like the one upgrade I disposed of 13 years of Intuit/Turbotax software discs because they software was all saved on my laptop. I have to take my computer in for repair and because there was a change to my computer to access last year's returns I had to have the activation code which I no longer had because I got rid of the disc. I did not print my return because I e-filed. I hope I was able to get the correct info onto this year's return. I understand the safety aspect but the "helpful" hints on other ways to get the around the activation code. NOT HAPPY with this feature!!!!!!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax wins again Having multiple states to file, turbotax made my life easy.
Date published: 2021-05-16
Rated 5 out of 5 by from Works Great I have been using Turbo Tax for about 10 years, I have been satisficed with the product and I will continue to use it
Date published: 2021-05-16
Rated 5 out of 5 by from Excellent product for filing taxes! Easy to use and love the free edition for simple returns!
Date published: 2021-05-16
Rated 5 out of 5 by from it was great very good i would use this site again next year and the year after next
Date published: 2021-05-16
Rated 5 out of 5 by from Glad I chose you I found the instructions fairly easy to follow, and I normally find tax preparation onerous, difficult and confusing. When I had a problem an expert was accessible and quite helpful. I had used an accountant in earlier years, and was surprised Turbotax cost me less money and found at least one way of lowering my taxes that the accountant had missed. I wish I had gone with you earlier.
Date published: 2021-05-16
Rated 1 out of 5 by from Painfully difficult and expensive... Painfully difficult and expensive for such a simple return and I had to do all the hard work!
Date published: 2021-05-16
Rated 5 out of 5 by from wonderful It was so easy to do and I actually enjoyed doing my taxes!
Date published: 2021-05-16
Rated 5 out of 5 by from Straightforward and Easy Grateful for TurboTax! It is straightforward, easy to use, and helps find when soemthing is off.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 944
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from 20 year user Several pages in the guided preparation would not accept input; one was verified by one of your Customer Service types. My work-around was to go to the associated forms and fill them out. The inputs were then reflected in the guided portion.
Date published: 2021-05-16
Rated 3 out of 5 by from Good product but don't like the one upgrade I disposed of 13 years of Intuit/Turbotax software discs because they software was all saved on my laptop. I have to take my computer in for repair and because there was a change to my computer to access last year's returns I had to have the activation code which I no longer had because I got rid of the disc. I did not print my return because I e-filed. I hope I was able to get the correct info onto this year's return. I understand the safety aspect but the "helpful" hints on other ways to get the around the activation code. NOT HAPPY with this feature!!!!!!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax wins again Having multiple states to file, turbotax made my life easy.
Date published: 2021-05-16
Rated 5 out of 5 by from Works Great I have been using Turbo Tax for about 10 years, I have been satisficed with the product and I will continue to use it
Date published: 2021-05-16
Rated 5 out of 5 by from Excellent product for filing taxes! Easy to use and love the free edition for simple returns!
Date published: 2021-05-16
Rated 5 out of 5 by from it was great very good i would use this site again next year and the year after next
Date published: 2021-05-16
Rated 5 out of 5 by from Glad I chose you I found the instructions fairly easy to follow, and I normally find tax preparation onerous, difficult and confusing. When I had a problem an expert was accessible and quite helpful. I had used an accountant in earlier years, and was surprised Turbotax cost me less money and found at least one way of lowering my taxes that the accountant had missed. I wish I had gone with you earlier.
Date published: 2021-05-16
Rated 1 out of 5 by from Painfully difficult and expensive... Painfully difficult and expensive for such a simple return and I had to do all the hard work!
Date published: 2021-05-16
Rated 5 out of 5 by from wonderful It was so easy to do and I actually enjoyed doing my taxes!
Date published: 2021-05-16
Rated 5 out of 5 by from Straightforward and Easy Grateful for TurboTax! It is straightforward, easy to use, and helps find when soemthing is off.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 944